Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Chapter 8: Managing Team Work
Test Bank
Multiple Choice
1. A ______ has two or more members, with a clear leader, who perform
independent jobs with individual accountability, evaluation, and rewards.
a. team
b. group
c. committee
d. department
2. Group managers are also called ______.
a. group leaders
b. directive leaders
c. empowering leaders
d. designated leaders
3. Team leaders are also called ______.
a. group leaders
b. directive leaders
c. empowering leaders
d. designated leaders
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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4. A ______ has a small number of members, with shared leadership, who
perform independent jobs with individual and group accountability, evaluation,
and rewards.
a. department
b. team
c. group
d. committee
5. Which of the following is a difference between groups and teams?
a. Group work does not receive a clear reward while teams do.
b. Team work refers to independent jobs while groups work dependently.
c. Group work has a clear leader while teams share the leadership.
d. Team members are held individually accountable while group members have
group accountability.
6. Groups are clearly ______.
a. semiautonomous
b. self-directed
c. management-directed
d. undirected
7. Teams are clearly ______.
a. semiautonomous
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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b. self-directed
c. management-directed
d. undirected
8. After studying the differences between groups and teams, Devon realizes that
she and the people she works with every day fall somewhere between the two.
She and her coworkers might be described as being ______.
a. semiautonomous
b. self-directed
c. management directed
d. undirected
9. ______ is/are a function of organizational context, group structure, group
process, and group development.
a. Group composition
b. Group performance
c. Group roles
d. Status
10. Which of the following is NOT one of the major factors of the group
performance model?
a. group structure
b. group development
c. organizational leadership
d. organizational context
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
11. In comparison to members of groups, members of teams tend to be more
______.
a. skilled
b. engaged
c. mature
d. diverse
12. Groups and teams are the backbone of organizations because of the ______:
Each group/department’s performance is affected by at least one other group
and each department affects the performance of the total organization.
a. organism effect
b. Gestalt effect
c. holistic effect
d. systems effect
13. Which of the following is NOT a dimension of group structure?
a. norms
b. size
c. composition
d. leadership
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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14. Which of the following is NOT a group type?
a. formal
b. functional
c. cohesive
d. command
15. Ricardo has just been hired by the convenience store near his campus. As a
result, he is now a member of a ______.
a. grouped hoc committee
b. informal group
c. task group
d. command group
16. Which statement accurately describes a global virtual team?
a. three employees from the United States working together in Germany
b. a team in Japan and a team in Spain working on similar projects separately
c. employees in England and employees in the United States working together as
a team on a project through video conferencing and e-mail
d. six employees working together in Russia who access data stored online
17. Clark created a group as part of the organization’s structure. This type of
group is known as ______.
a. network
b. cross-functional group
c. informal group
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
d. formal group
18. Marketing, finance, operations, and human resources are examples of what
type of group?
a. functional
b. cross-functional
c. command
d. task
19. The use of ______ groups is increasing because they help specialized
departments understand and coordinate with other departments.
a. task
b. command
c. functional
d. cross-functional
20. What is the difference between a task force and an ad hoc committee?
a. Task force is permanent while an ad hoc committee is only temporary.
b. Task force is temporary while an ad hoc committee is permanent.
c. Task force is formal while an ad hoc committee is informal.
d. There is no difference, task force and ad hoc committees are the same thing.
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21. What is the difference between a standing committee and an ad hoc
committee?
a. Standing committees are permanent while an ad hoc committee is only
temporary.
b. Standing committees are temporary while an ad hoc committee is permanent.
c. Standing committees are formal while an ad hoc committee is informal.
d. There is no difference, standing committees and ad hoc committees are the
same thing.
22. A permanent task group that works on continuing organizational issues is
called a(n) ______.
a. ad hoc committee
b. standing committee
c. command group
d. project team
23. Cyril is well aware that as the size of his company’s strategic planning group
grows ever larger, the more ______ the leadership needs to be.
a. autocratic
b. consultative
c. participative
d. empowering
24. Gavin is choosing the members of his new project team with close attention
to the mix of the selected members’ skills and abilities. Gavin is focusing on the
group’s ______.
a. type
b. structure
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. composition
d. roles
25. ______ refers to the patterns of interactions that emerge as members
perform their jobs.
a. Group process
b. Group roles
c. Group norms
d. Group cohesiveness
26. Which of the following is a group process dimension?
a. systems process
b. forming
c. leadership
d. roles
27. In order to achieve high levels of achievement, group roles should be
______.
a. delegated
b. integrated
c. differentiated
d. appointed
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
28. What are the three major roles played in groups?
a. task roles, job roles, and leadership roles
b. job roles, maintenance roles, and self-interest roles
c. task roles, maintenance roles, and self-interest roles
d. job roles, maintenance roles, and leadership roles
29. People with narcissistic personalities often play what type of role?
a. job role
b. task role
c. self-interest role
d. maintenance role
30. Samuel is a manager at XYZ companies. He and the other managers expect
their employees to fulfill the requirements of their position. Samuel and the other
managers are expecting employees to do what type of role?
a. job role
b. task role
c. self-interest role
d. maintenance role
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
31. Samuel is a manager at XYZ companies. He is part of a group with
Shaheena and Eddie. Samuel takes a more directive approach, and anything he
says or does directly contributes to the groups’ accomplishment of their objective.
Samuel is exhibiting a ______.
a. maintenance role
b. job role
c. task role
d. self-interest role
32. Samuel is a manager at XYZ companies. He is part of a group with
Shaheena and Eddie. Shaheena takes a more supportive approach, and
anything she says or does contributes to sustaining the group process.
Shaheena is exhibiting a ______ role.
a. self-interest
b. maintenance
c. job
d. task
33. Samuel is a manager at XYZ companies. He is part of a group with
Shaheena and Eddie. Eddie only does and says things that help himself out, not
the group. Eddie is displaying what type of role?
a. task role
b. self-interest role
c. maintenance role
d. job role
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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34. ______ are also called the unspoken rules of a group that shape behavior
and attitudes.
a. Objectives
b. Norms
c. Strategies
d. Policies
35. Jane just joined a new company and has realized that every Tuesday, her
coworkers eat lunch together. Jane has noticed a ______.
a. company rule
b. company habit
c. company norm
d. company policy
36. ______ are not developed by management or explicitly agreed to by a group;
they develop as members interact.
a. Rules
b. Norms
c. Polices
d. Objectives
37. ______ is the extent to which members stick together.
a. Group affect
b. Group loyalty
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. Group cohesiveness
d. Group dedication
38. Generally, the more equal the level of participation among members, the
higher the group’s ______.
a. productivity
b. cohesiveness
c. success
d. positivity
39. The stronger the agreement with and commitment to the achievement of the
group’s ______, the higher the cohesiveness of the group.
a. strategy
b. plan
c. culture
d. objectives
40. Eric has a lot of respect, prestige, influence, and power in his group. This
means Eric has high ______ within his group.
a. visibility
b. seniority
c. status
d. authority
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
41. ______ is the acceptance and satisfaction members receive from their group
status.
a. Group pride
b. Cohesion
c. Status congruence
d. Membership contentment
42. ______ is the perceived ranking of one member relative to other members in
the group.
a. Priority
b. Status
c. Salience
d. Respect
43. The five stages of group development include all of the following, EXCEPT
______.
a. storming
b. deforming
c. performing
d. norming
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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44. What stage of development is characterized by a low development level?
a. forming
b. storming
c. termination
d. norming
45. Stage 1 of group development is also known as the ______ stage.
a. initiation
b. orientation
c. natal
d. exploring
46. Which management style is appropriate during the forming stage?
a. participative
b. consultative
c. autocratic
D. empowerment
47. The ______ stage of group development is also known as the dissatisfaction
stage.
a. forming
b. norming
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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c. storming
d. termination
48. During the dissatisfaction stage, the group needs to work on resolving two
issues before they can move on to the next stage of development. What are the
two issues that need to be resolved?
a. structure and process
b. structure and performance
c. strategy and process
d. strategy and performance
49. Ayla is in charge of a group that is definitely in the storming stage. She’s
asked your advice as to what management style she should be using, and you
tell her that the ______ style is most appropriate at this stage.
a. participative
b. consultative
c. empowerment
d. autocratic
50. Stage 2 of the group development stages is characterized by ______
development.
a. high
b. outstanding
c. moderate
d. low
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
51. Three department managers are having a meeting. They have had problems
working together before, but currently are developing competence in doing so.
They have learned to work together and are developing friendships. Which stage
of group development are the managers portraying?
a. performing
b. forming
c. norming
d. storming
52. The ______ stage of group development is also known as the resolution
stage.
a. forming
b. performing
c. norming
d. storming
53. Stage 3 of the development is characterized by______ development.
a. high
b. outstanding
c. moderate
d. low
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
54. As a manager, you and the group members share decision-making
responsibilities. What type of management style are you using for stage 3 of the
stages of group development?
a. consultative
b. autocratic
c. participative
d. empowerment
55. The ______ stage of group development is also known as the production
stage.
a. forming
b. performing
c. norming
d. storming
56. All members of group A have reached a level where they have an
outstanding level of development. They have learned to work as a team and
have a high level of satisfaction. They also have an effective group structure and
process. At what stage of development is group A?
a. termination
b. forming
c. storming
d. performing
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
57. Joseph is the manager for JeanCo and has given the members of his highest
developmental level group the authority to do their task in their own way. He also
allows the members to make decisions of their own. What type of management
style is Joseph using?
a. participative
b. consultative
c. empowerment
d. autocratic
58. Trae, Jose, and Bill have been working as a group for a couple of months.
However, they have successfully concluded the project they were working on and
will now return to their normal duties. What stage of development have these
members reached?
a. forming
b. storming
c. performing
d. termination
59. Command groups do not usually reach the ______ stage, unless there is
some drastic reorganization.
a. termination
b. norming
c. forming
d. storming