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Lussier, Management Fundamentals 8e
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56. Forcefield analysis is an organizational development intervention ______.
a. technique that brings together participants from all parts of the organization to
problem solve or take advantage of opportunities
b. that diagrams the current level of performance, the forces hindering change, and the
forces driving toward change
c. that uses a questionnaire to gather data to use as the basis for change
d. in which the change agent makes a direct recommendation for change
57. Survey feedback is an organizational development intervention ______.
a. technique that brings together participants from all parts of the organization to
problem solve or take advantage of opportunities
b. that diagrams the current level of performance, the forces hindering change, and the
forces driving toward change
c. that uses a questionnaire to gather data to use as the basis for change
d. in which the change agent makes a direct recommendation for change
58. ______ is probably the most widely used organizational development intervention
technique today.
a. Sensitivity training
b. Process consultation
c. Forcefield analysis
d. Team building
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
59. Jen is a member of a team within her company that needs to solve the problem of
why their customer base is decreasing. The team is small, with only seven members,
including her. After Jen’s boss gives the team their assignment, they begin to determine
why their customer base is shrinking. They decide to make a diagram. Jen’s group is
using which organizational development intervention?
a. process consultation
b. survey feedback
c. forcefield analysis
d. work design
60. Marla works for Direct Consulting, a consulting firm that specializes in direct
feedback. She has been hired by “Find Your Car” to find out why their customer base is
shrinking. Marla uses the organizational development intervention of direct feedback
and ______.
a. suggests a change for “Find Your Car” to make
b. brings in members from all areas of “Find Your Car” to help her problem solve
c. issues questionnaires to all customers in “Find Your Car’s” database
d. creates a forcefield analysis for “Find Your Car”
61. Which of the following forms of organizational development intervention is one of the
oldest and most popular technique at the department, division, and organizational
levels?
a. team building
b. survey feedback
c. forcefield analysis
d. process consultation
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
21
62. Which of the following forms of organizational development intervention is focused
only on the individual?
a. work design
b. direct feedback
c. survey feedback
d. forcefield analysis
63. ______ fuel the economy, since they create as much as 80% of new jobs.
a. Large businesses
b. Small businesses
c. Corporations
d. Franchises
64. Large businesses that innovate and change have an ______.
a. entrepreneurial frame
b. entrepreneurial orientation
c. intrapreneurial frame
d. intrapreneurial orientation
65. What is the best first step to take after selecting a new business venture?
a. Begin purchasing inventory.
b. Look at real estate properties to locate the office.
Instructor Resource
Lussier, Management Fundamentals 8e
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c. Hire employees to divide the workload.
d. Write a business plan.
66. Companies that give away a free product or service typically make their money on
______.
a. equity
b. advertisements
c. word-of-mouth
d. investment income
67. A ______ is a written description of a new venture, including its objectives and the
steps for achieving them.
a. business plan
b. sales pitch
c. elevator pitch
d. mission statement
68. The ______ is a clear, concise one-minute explanation of the business, meant to be
given to potential investors and lenders.
a. business plan
b. sales pitch
c. elevator pitch
d. mission statement
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
69. The ______ focuses on what your product can do for the customer.
a. business plan
b. sales pitch
c. elevator pitch
d. mission statement
70. A(n) ______ entrepreneur keeps working at their original job while getting their new
business performing well enough that they can afford to quit and spend all of their time
on their new venture.
a. side
b. dual-role
c. hybrid
d. overtime
71. Josh works for H4, a company that encourages employees to create new products.
Josh was just assigned to a project where he will create a product the company
currently does not sell. If his project gets picked, he will become the manager of the
product’s line. If Josh gets the product, he will be a(n) ______.
a. franchisee
b. entrepreneur
c. change agent
d. intrapreneur
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
72. Intrapreneurs are also called ______.
a. corporate entrepreneurs
b. semi-independent innovators
c. venture initiators
d. innovation agents
73. A(n) ______ is a business that is independently owned and operated, with a small
number of employees and a relatively low volume of sales.
a. entrepreneurial venture
b. independent operation
c. franchise
d. small business
74. According to the Department of Labor, a small business employs fewer than ______
workers.
a. 25
b. 50
c. 75
d. 100
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Lussier, Management Fundamentals 8e
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25
75. According to the Department of Labor, a small to medium-sized enterprise is one
that employs fewer than ______ workers.
a. 250
b. 500
c. 750
d. 1,000
76. Both the Small Business Administration and the Department of Labor define a
business as large if it has ______ or more employees.
a. 250
b. 500
c. 750
d. 1,000
77. The choice of being an entrepreneur rather than a paid employee requires
consideration of ______, which represents the risk of giving up dependable salary and
benefits for potential profits, which are not assured.
a. opportunity cost
b. compensatory balance
c. innovator’s dilemma
d. risk aversion
78. ______ advantage exists when an entrepreneur is able to offer a product or service
with unique customer value before competitors do so.
a. First to market
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b. First-mover
c. Market-leader
d. Innovator
79. ______ entrepreneurs start new businesses with the goal of changing the world
while making a profit.
a. Activist
b. Ethical
c. Social
d. Compassionate
True/False
1. Forces for change include the environment, technology cycles, and next generation.
2. New machines and equipment, information processing, and automation are examples
of changes based on technology.
Instructor Resource
Lussier, Management Fundamentals 8e
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3. There are four types of change.
4. When tasks change, people’s compensation and job titles must change.
5. Incremental change occurs when there is a significant breakthrough in technology
that leads to design competition and a new technology cycle.
6. When faced with change, people always go through the four stages of the change
process in a linear fashion.
7. The facts about an impending change are often circulated through the grapevine.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. The three major sources of resistance to change are beliefs, values, and work
environment.
9. We are more commonly concerned about the interests of the organization than about
our best interests when it comes to change.
10. Lewin’s change model presents a change-stability paradox, going directly from
refreezing to unfreezing.
11. In the comprehensive model, controlling the change involves following up to ensure
that the change is implemented and maintained.
12. The comprehensive change model is a five-step process.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
13. Relatively few organizations use training and development as an organizational
development intervention.
14. The ultimate objective of improving team dynamics is to train the group to be able to
conduct process consultation as an ongoing team activity.
15. When using survey feedback to gather information from customers or employees,
it’s generally a good idea to conduct surveys more than once a year.
16. The current trend is for businesses to make less use of outside consultants as
change agents.
17. Franchisees are not considered by some to be real entrepreneurs or intrapreneurs.
Instructor Resource
Lussier, Management Fundamentals 8e
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18. A new venture is a new business or a new line of business.
19. There has been a decrease in the number of colleges teaching students how to be
entrepreneurial.
20. Approximately half of new businesses survive less than five years.
21. When surveyed, most entrepreneurs reported that they started businesses that
offered products or services that already existed and that were on par with existing
offerings.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
22. An elevator pitch should be between 10 and 15 minutes long.
23. Most entrepreneurs tend to overestimate the startup cost and operating expenses of
their new business.
24. Equity funding for a new business must eventually be repaid to the investor.
25. 95% of the world’s consumers are outside of the United States.
26. More males start businesses than females.
Instructor Resource
Lussier, Management Fundamentals 8e
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27. Nearly all of America’s 50 richest self-made women were born in other countries.
28. Privately held (not publicly traded) tech companies led by men still outperform those
led by women.
Essay
1. How do the four management functions relate to change?
2. What are the two forms of change and how do they differ from each other? Give an
example of each.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. List and describe the common characteristics of innovative cultures.
4. Due to unfortunate economic conditions, you find out that your position is being
eliminated. Please discuss the four stages of the change process in relation to your
current situation.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
5. Give an example of developing a positive habit using and labeling the three parts of
developing a habit.
6. Give an example of developing a negative habit using and labeling the three parts of
developing a habit.
7. List and describe the six reasons employees resist change.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. List and describe four ways to overcome resistance to change.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
9. List the stages in Lewin’s change model and briefly summarize what each stage
entails.
10. State and describe the difference between forcefield analysis and survey feedback.
11. List and describe the differences in risks entrepreneurs and intrapreneurs have.