Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
Chapter 5: Developing Leadership Skills
Test Bank
Multiple Choice
1. Which of the following administrative skills can be thought of as “management by
walking around”?
a. Managing resources
b. Showing technical competence
c. Managing people
d. All of these
2. Skills like managing the budget, scheduling employees, assigning projects to work
groups throughout your organization, and running staff meetings are all examples of
______.
a. interpersonal skills
b. administrative skills
c. strategic planning
d. creating a vision
3. Which of the following is NOT an aspect of managing people?
a. Dealing with urgent staff matters
b. Responding to staff members’ requests
c. Motivating people to do their best
d. Funding a new staff incentive program
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
4. Sarah’s company, “All About Fit,” is looking to expand by adding a men’s clothing line
to their highly successful women’s line. She needs to hire a manager to oversee
production and inventory for the line. She should be looking for someone with high
______.
a. technical competence
b. technical competence and interpersonal skills
c. conceptual skills
d. none of these
5. When an orchestra conductor oversees rehearsals, they are demonstrating this type
of competence.
a. Administrative competence
b. Interpersonal competence
c. Technical competence
d. Interpersonal competence and technical competence
6. Being able to effectively oversee and allocate an organization’s assets is an
important skill for leaders to have because ______.
a. ultimately the leader is responsible for resource management
b. the followers cannot be trusted to manage themselves
c. it is important for leaders to be seen as the one in charge of the money
d. none of these
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
7. Leadership skills refer to ______.
a. attributes one is born with that cannot be developed
b. learned competencies to influence others
c. behaviors demonstrated over time
d. personal attributes one develops over time
8. George is one of six resident assistants for a hall of 350 first-year students. He has
been assigned to take care of the monthly hall activity. He effectively created a
committee, secured a location and budget, and got all paperwork approved and signed.
George’s actions demonstrate competence in ______.
a. being socially perceptive
b. showing emotional intelligence
c. managing people
d. managing resources
9. ______ skills are central to creating a strategic plan for an organization.
a. Conceptual
b. Interpersonal
c. Creating vision
d. Administrative
10. Technical competence is also known as ______.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
a. functional competence
b. administrative competence
c. information competence
d. none of these
11. Which of the following is NOT a dimension of interpersonal skills?
a. Being socially perceptive
b. Managing conflict
c. Showing emotional intelligence
d. None of these, they are all a dimension of interpersonal skills
12. Having an awareness of how people are motivated is a component of ______.
a. showing emotional intelligence
b. being socially perceptive
c. creating a vision
d. none of these
13. In the text, moving the University of Michigan’s graduation to Eastern Michigan
University is an example of a lack of ______.
a. emotional intelligence
b. effective problem-solving
c. social perceptiveness
d. none of these
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
14. Being socially perceptive includes ______.
a. understanding the needs, goals, and demands of different organizational
constituencies
b. an awareness of how people are motivated
c. how people react to change in their lives
d. all of these
15. According to the text, which of the following is considered to be an interpersonal
leadership skill?
a. Problem-solving
b. Managing conflicts
c. Creating vision
d. All of these
16. Which of the following is NOT a dimension of emotional intelligence?
a. Understanding one’s own emotions
b. Managing emotions in relations with others
c. Understanding the emotions of others
d. None of these, all are dimensions of emotional intelligence
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
17. Sam is the manager of a small, regional ice cream company. As part of the staff
training he leads each year, Sam has all of his employees engage in activities focused
on learning about how to appropriately respond to others’ wants and needs. This is an
example of ______.
a. putting emotions to good use
b. becoming aware of their own emotions
c. becoming aware of the emotions of others
d. all of these
18. To enhance emotional intelligence, leaders should ______.
a. express their extreme emotions
b. become aware of the emotions of others
c. learn how to regulate their own emotions
d. become aware of the emotions of others and learn how to regulate their own
emotions
19. The underlying premise of emotional intelligence is ______.
a. being sensitive to your own emotions helps you understand your impact on others
b. being sensitive to your own emotions helps you better explain what you want from
others
c. you first need to know yourself before you can lead
d. none of these
20. Being aware of the emotions of others is also known as having ______.
a. sympathy
b. understanding
c. control
d. empathy
21. Your boss makes an intentional effort to understand the emotion or mood of the
office at all times. Your boss uses that information when assigning team members to
specific projects or when communicating with the team as a whole or as individuals.
These behaviors are examples of ______.
a. showing emotional intelligence
b. managing conflict
c. managing people
d. managing resources
22. If conflict is managed correctly, results can include ______.
a. creative problem solving
b. strengthening leader-follower and team member relationships
c. reduction of stress
d. all of these
23. Conflict creates a need for and is a result of ______.
a. compromise
b. bad attitudes
c. change
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
d. poor leadership
24. Problem-solving skills include ______.
a. not dismissing any possible solution as unworthy
b. recognizing the problem
c. doing something about the problem
d. all of these
25. This is Donnie’s first semester taking a leadership course. He is always thought of
himself as a leader but he is taking this class because he wants to think more critically
about leadership as an academic discipline or philosophy. Donnie is displaying a need
to develop his ______.
a. conceptual skills
b. critical thinking skills
c. interpersonal skills
d. none of these
26. Which of the following is NOT an example of a conceptual skill as outlined in your
text?
a. Problem solving
b. Critical thinking
c. Creating vision
d. Strategic planning
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
27. ______ precedes everything else in the problem-solving process.
a. Establishing all of the possible outcomes
b. Establishing all of the possible solutions
c. Figuring out who is responsible for the problem
d. Figuring out the exact nature of the problem
28. Amanda needs to cut 10% of her operating budget by the end of the fiscal year. She
asked her team members to create alternatives to help her do so. She now has five very
different solutions and she needs to select the best one for the team. According to your
text, Amanda should ______.
a. select the solution that causes the least amount of conflict
b. examine the relative strengths and weaknesses of each solution
c. pick the solution that gives her the most benefit personally
d. consider alternatives her team did not bring to the table
29. The key to effectively solving any problem is ______.
a. identifying the cause of the problem
b. getting as many solutions as possible
c. selecting the best solution to the problem
d. doing nothing and waiting for the problem to go away on its own
30. The solution we choose for a problem is important because it impacts how we
______.
a. feel about the outcome of our problem solving
b. look as a leader, good or bad
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
c. are examined evaluated for promotion or additional responsibilities
d. none of these
31. According to the text, implementing a solution means adapting the change to the
______ and ______ of those being affected by the change.
a. wants; needs
b. leadership style; communication preference
c. communication preference; needs
d. wants; leadership style
32. When trying to solve a problem, it is best to ______.
a. try all of the possible solutions at the same time
b. carefully and systematically try the solutions
c. always defer to one’s supervisor
d. try to solve it on your own
33. Marcus collects classic cars. He recently found a 1965 Ford Mustang convertable
for sale. The current owner tells him the car makes an odd grinding noise but that he
has taken the car to three mechanics and none of them can identify the problem. Even
though Marcus is not a mechanic, he knows he can solve the problem, so he buys the
car. His strategy is to take the engine apart, clean everything, and put it all back
together. Marcus’ behavior is an example of ______.
a. having a strategic plan
b. identifying the problem
c. taking a risk to solve a problem
d. none of these
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
34. Being strategic requires developing careful plans of action based on ______.
a. knowing more than anyone else on the team
b. being able to influence others to your point of view
c. how much money you have to spend of the solution
d. available resources and personnel
35. The point of strategic planning is to ______.
a. make sure you win and your competition loses
b. develop a plan of action to achieve a goal
c. spend the least amount of money on a solution
d. think of all the possible solutions before choosing one
36. Which of the following is NOT part of strategic planning?
a. The ability to learn
b. The capacity to adapt
c. The ability to ask critical questions
d. Managerial wisdom
37. Being able to accept failure is a key aspect of ______.
a. the ability to learn
b. the capacity to adapt
c. the ability to ask critical questions
d. effectively dealing with conflict