Managing Human Behavior in Public and Nonprofit Organizations | 4th edition
Robert B. Denhardt • Janet V. Denhardt • Maria P. Aristigueta
Sage 2015
Test Bank | Chapter 4
Managing Stress
Multiple Choice
1. Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
2. Among the following life events in the stress inventory, pick the one which is the most
stressful:
A) Jail term
B) Retirement
C) Divorce
D) Vacation
3. Which of the following may be considered primarily emotional coping strategies?
A) Withdrawing from others
B) Spending less time with family
C) Sleeping less to work more
D) Setting priorities
4. Which of the following may not be viewed as an attempt to manage and control time?
A) Withdrawing from others
B) Skipping meals
C) Sleeping less to work more
D) Spending less time with family
5. Which of the following may be considered an attempt to cope with physical symptoms of
stress?
A) Increased alcohol consumption
B) Withdrawing from others
C) Crying
D) Sleeping less to work more
6. When a person is stressed, the hypothalamus sets off a type of alarm to the nervous and
endocrine (hormonal) systems. This often is called the:
A) The strictus
B) The “stress trigger” response
C) The “flight-or-fight” response
D) The “countershock” phase
7. Which of the following is not a stage in the General Adaptation Syndrome?
A) Resistance
B) Recognition
C) Alarm
D) Countershock
8. All of the following diseases are either linked to or found to be worsened by stress, except:
A) Arthritis
B) Hypertension
C) Liver degeneration
D) Heart attacks
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9. In general, the jobs that are perceived to be most stressful are those in which the workers
believe that they have:
A) The most control and responsibility
B) The least amount of control
C) A boss who offers minimal control
D) A boss who delegates all the control and responsibility
10. What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
11. The Yerkes–Dodson law suggests that when:
A) Stress levels are too high, performance will suffer
B) Stress levels are too low, performance will suffer
C) Stress levels are too high, performance will increase
D) Stress levels are too low, performance will increase
12. Which of the following is not a source of stress on the job?
A) Organizational justice
B) Organizational environment
C) Intrinsic nature of work
D) Extrinsic nature of work
13. Which of the following is not a coping mechanism to handle stress?
A) Social regulation
B) Attitude adjustment
C) Lifestyle adjustment
D) Emotional regulation
14. Which of the following is an effective time management technique?
A) Establishing and reaffirming priorities
B) Taking stock of how you spend your time
C) Reflect on your goals, plans, and commitments
D) All of the above
15. Workers’ performance can be positively influenced by promoting their:
A) Salary structure
B) Psychological well-being and happiness
C) Self-esteem
D) Performance structure
16. Which of the following jobs can cause high levels of stress?
A) Jobs with great responsibility and little autonomy
B) Jobs with little responsibility and little autonomy
C) Jobs with great responsibility and great autonomy
D) Jobs with little responsibility and great autonomy
17. Taking time to carefully analyze what the job requirements are and assessing candidates in
light of those demands:
A) Increases the stress levels on Human Resources personnel
B) Reduces the stress levels on Human Resources personnel by giving them a sense of
preparation
C) Helps to decrease the likelihood of mismatches between people and organizational
environments
D) Should only be exercised in the case of top level employees
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18. People who seem to handle stress best are those who:
A) Work multiple jobs
B) Have a lot of responsibilities
C) Have interests outside of work
D) Have only a few close friends
19. Which of the following statement is true? Research suggests that:
A) Happier workers cope with stress more efficiently than their unhappy counterparts
B) Happier workers are not necessarily able to cope with stress more efficiently than their
unhappy counterparts
C) Unhappy workers do not cope with stress
D) Unhappy workers know how to handle stress better than their happy counterparts
20. If people are given accurate and complete information about the nature of the work prior to
hiring, then they are more likely to:
A) Have realistic expectations but lower levels of job satisfaction
B Have unrealistic expectations and higher levels of job satisfaction
C) Have realistic expectations and higher levels of job satisfaction
D) Have unrealistic expectations and lower levels of job satisfaction
21. Which of the following may be considered primarily emotional coping strategies?
A) Smoking more
B) Getting angry
C) Confronting those responsible
D) Eating healthy
22. Employee Assistance Programs are beneficial to employers and employees in addressing
which of the following personal stress factors?
A) Financial pressures
B) Drug and alcohol abuse
C) Abusive relationships
D) All of the above
23. Eliminating stress is possible.
24. The stress response can contribute to our sense of well-being, motivation, and performance.
25. Ignoring the symptoms of stress overload is one of the ways of coping with and managing
stress effectively.
26. As a life event, “Trouble with boss” is considered less stressful than “marital reconciliation.”
27. The word stress is derived from Latin word strictus.
28. There are four stages in the General Adaptation Syndrome.
29. The “fight-or-flight” response is the dominant behavioral response to stress among males.
30. Only women appear to have a broader repertoire of responses to stress, including affiliative,
protective, and caretaking behaviors.
31. Stress can decrease our reaction time and attention and also can distort cognitive processes.
32. During midlife years, employees may be focused on the search for meaning and ego
integrity.
33. There are three stages in the General Adaptation Syndrome?
34. Stress can be a cause of workplace violence.
35. Men and women share the same dominant behavioral response in response to stress.
Essay
36. Describe the sources of stress which may be related to home-work connections based on the
different stages of life of an individual.
37. What is stress and why does it need to be managed?
38. Describe the various stages in the General Adaptation Syndrome.
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39. “Stress can be beneficial.” Do you agree or disagree? Please justify your position, providing
relevant examples where appropriate.
40. Compare and contrast “Lifestyle adjustment” and “Attitude adjustment” as ways to cope with
and manage stress.
41. What are the causes and consequences of stress?