Managing Human Behavior in Public and Nonprofit Organizations | 4th edition
Robert B. Denhardt • Janet V. Denhardt • Maria P. Aristigueta
Sage 2015
Test Bank | Chapter 2
Knowing and Managing Yourself
Multiple Choice
1. Which level of the self is motivated by the welfare of the group?
A) Individual
B) Group
C) Collective
D) Interpersonal
2. Which of the following is a competency of the self-management component of emotional
intelligence?
A) Leadership
B) Integrity
C) Valuing diversity
D) Self-assessment
3. Brenda exhibits self-control, is trustworthy, adaptable, open to change, and has a strong desire
to achieve. Which component of emotional intelligence is she exhibiting?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
4. Bill has been described by his employees as an empathetic boss who values diversity and is
cross-culturally sensitive. Which component of emotional intelligence are his employees
recognizing?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
5. Employees with ________ locus of control have ________ absenteeism and are ________
involved in work.
A) External, less, more
B) Internal, more, less
C) External, more, less
D) Internal, less, more
6. Which of the following is NOT a self-imposed barrier to rising to leadership positions?
A) Overemphasis of personal goals
B) Turning competitors into enemies
C) Gaps in training
D) Needing to lead alone
7. ________ are the foundation upon which attitudes and personal preferences are formed and
the basis for crucial decisions, life directions, and personal choice.
A) Personal values
B) Self-disclosure
C) Locus of control
D) Personality style
8. According to Kohlberg’s model of moral development, in which of the following stages of
development would cheating on an exam be considered acceptable?
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
9. Rebecca, who judges right and wrong based on her internalized principles, is in the ________
stage of moral development.
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
10. Carl is driven by a desire to pursue work that achieves something of value, such as helping
others. Which of the following is most likely his career anchor?
A) Autonomy/independence
B) Entrepreneurial creativity
C) Service/dedication to a cause
D) Lifestyle
11. Which psychologist described several aspects of the human psyche based on the way in
which we take in and process information?
A) Ivan Pavlov
B) Abraham Maslow
C) Carl Jung
D) Sigmund Freud
12. Guardians tend to be ________ while Artisans tend to be _________.
A) Adaptable, sociable
B) Sociable, adaptable
C) Responsible, analytical
D) Analytical, responsible
13. Which of the following is NOT a characteristic of idealists?
A) Intense
B) Intuitive
C) Inspiring
D) Impulsive
14. Raj tends to be optimistic and adaptable. Which of the following temperament does he
exhibit?
A) Artisan
B) Guardian
C) Rational
D) Idealistic
15. Which of the following is NOT a characteristic of those with an internal locus of control?
A) Engage in actions to improve their environment
B) Ask more questions
C) Remember more information
D) Believe that what happens is caused by others
16. Jillian desires to climb to a leadership level in an organization so as to enable integration and
coordination of the efforts of others. Which of the following is most likely her career anchor?
A) General Manager competence
B) Security/stability
C) Service/dedication to a cause
D) Autonomy/independence
17. Who was one of the first behavioral scientists to comment on the close connection between
an individual’s self-concept and his or her views of others?
A) Carl Rogers
B) Erich Fromm
C) Carl Jung
D) Abraham Maslow
18. ________ tend to be symbolic and enthusiastic.
A) Artisans
B) Guardians
C) Rationalists
D) Idealists
19. Which of the following is NOT related to having an internal locus of control?
A) Ability to cope with stress
B) Promotability
C) Low satisfaction
D) Job involvement
20. For an employee with the ________ career anchor, flexibility is of primary importance.
A) Lifestyle
B) Autonomy
C) Entrepreneurial creativity
D) Pure challenge
21. The personality dimension of “conscientiousness” is described as the:
A) Degree in which a person is responsible, dependable, and has the ability to plan ahead
B) Degree is which a person is sociable, responsible, and ambitious
C) Degree to which a person is responsible, likable, and flexible
D) Degree to which a person is dependable, curious, and assertive
True/False
22. The interpersonal level of self is motivated by self-interest.
23. Cultural misunderstanding is frequently caused by a lack of awareness of differences in
cultures.
24. Social awareness is the ability to understand what one is feeling and how to direct those
feelings.
25. People who do not trust others often are viewed by others as untrustworthy themselves.
26. The human value orientation views people and relationships in a negative manner.
27. Personality style refers to the manner in which individuals gather and process information.
28. The use of personality tests in hiring can lead to the creation of heterogeneous organizations.
29. The feeler needs a thinking type to persuade and conciliate feelings, to arouse enthusiasm
and to sell or advertise, and to teach and forecast.
30. Interpersonal orientation identifies the underlying tendencies that the individual has to
behave in certain ways regardless of circumstances or presence of others.
31. Studies have shown that people are less likely to trust leaders who are self-disclosing.
Essay
32. Discuss the components of emotional intelligence. What make up each of these components?
Is emotional intelligence important in managing others? Why or why not?
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33. Describe the different types of value orientations. How do these fit in with personal values?
How might people’s behavior change based on their value orientation? Discuss using relevant
examples.
34. Compare and contrast the instruments used to measure the components of self-awareness.
What do each of the tests measure? Do they contribute to better hiring practices? Why or why
not?
35. Define the five self-imposed barriers to rising to leadership positions in organizations. What
are the ways to overcome these barriers? Discuss providing relevant examples.
36. Fully explore vision as it relates to self-awareness. Why is developing a vision important?
Develop your own personal vision statement, utilizing the guidelines from the reading.
37. What is the Imposter Phenomenon? What has been the effect of this phenomenon on female
managers?