Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
AACSB Standard: Analytical thinking
63. According to Elton Mayo’s Hawthorne studies, treating people well and meeting
their needs often resulted in ______.
a. greater profits
b. better problem solving
c. lower turnover
d. increased performance
64. ______ developed theory X and theory Y.
a. Abraham Maslow
b. Max Weber
c. Douglas McGregor
d. Henry Gantt
65. ______ developed the hierarchy of needs theory.
a. Elton Mayo
b. Abraham Maslow
c. Henri Fayol
d. Max Weber
66. Anna Mia is excited about studying the behavioral science approach in her Princi-
ples of Management class. She feels well prepared to study this approach because
she has already taken classes in ______, ______, and ______, all of which inform
the behavioral science approach.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
a. sociology; economics; management science
b. economics; philosophy; research
c. economics; psychology; sociology
d. psychology; sociotechnical theory; economics
67. ______ focuses on the use of mathematics to aid in problem solving.
a. Management science theory
b. Management information system
c. Integrative theory
d. Systems theory
68. ______ focuses on supporting business decision-making and routine business
transactions through the timely and accurate provision of data.
a. Operations management
b. Information management
c. Information research
d. Operations research
69. ______ focuses on using algorithms to help businesses better understand their
customers, with the objective of increasing sales.
a. Operations management
b. Information management
c. Information research
d. Operations research
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
70. ______ focuses on increasing the efficiency of production and product improve-
ments through quantitative techniques.
a. Operations management
b. Information management
c. Information research
d. Operations research
71. The integrative perspective is composed of sociotechnical theory, ______, and
______.
a. behavioral theory; systems theory
b. systems theory; contingency theory
c. behavioral theory; contingency theory
d. contingency theory; classical theory
72. Viewing the organization as a whole and as the interrelationship of its parts de-
fines ______.
a. behavioral theory
b. management science theory
c. classical theory
d. systems theory
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
73. The systems approach recognizes that an organization is an ______ system be-
cause it interacts with and is affected by the external environment.
a. internal
b. asymmetric
c. emergent
d. open
74. ______ focuses on determining the best management approach for a given situa-
tion.
a. Systems theory
b. Contingency theory
c. Behavioral theory
d. Management science theory
75. Victor has worked in various departments in his company. This experience has
given him firsthand understanding of the systems theory view that the different de-
partments in an organization are ______.
a. interdependent
b. independent
c. cross dependent
d. open
76. Which type of skill is necessary, according to systems theorists, for understanding
how an organization’s departments interrelate?
a. people
b. information systems
c. conceptual
d. technical
77. What style of leadership is predominantly used by more managers in today’s
workplace?
a. participative
b. integrative
c. behavioral
d. innovative
78. Ramona’s company is considered a learning organization. She is excited about
this because it will encourage an environment of ______.
a. specialization
b. rapid change
c. competition
d. sharing of information
79. The goal of knowledge management is to share knowledge in order to ______.
a. better manage diversity
b. continuously improve products and processes
c. ensure that goods are continuously produced
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
d. respond to domestic competition
80. In a learning organization, all employees are involved in ______.
a. minimizing change
b. identifying global opportunities
c. identifying and solving problems
d. integrating teams
81. Systematic use of the best available facts to improve management practice is
______ management.
a. knowledge-based
b. science-based
c. evidence-based
d. technology-based
82. Valentina will only adopt new management techniques that have been thoroughly
researched and shown to be effective. Valentina is using ______.
a. sociotechnical theory
b. evidence-based management
c. systems theory
d. knowledge management
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
True/False
1. Being effective means doing things right so as to maximize the utilization of re-
sources.
2. Yuze delivered a comprehensive and well-formatted budget spreadsheet to his
boss. Unfortunately, his boss had actually expected a written report rather than a
spreadsheet. While Yuze was certainly efficient, his work was not effective.
3. In a WSJ/Gallup poll, corporate executives identified industriousness, integrity, and
political savvy as the three most important qualities of a manager.
4. Technical skills are more important for employees than managers, and they vary
widely from job to job.
5. Organizing is typically the starting point in the management process.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
6. The allocation of resources is a controlling function.
7. Leading is the process of telling employees what to do.
8. Rodrigo is explaining to his employees that, by following the new procedure, their
work will get done faster and more accurately. This is an example of the leading func-
tion.
9. An important part of controlling is monitoring and measuring progress.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
10. Melita is assigning various tasks to her employees at the beginning of their shift.
This is an example of the controlling function.
11. Transitioning from employee to manager is a natural and seamless process for
most new managers.
12. Managers use their interpersonal skills when playing both informational and inter-
personal management roles.
13. Managers perform the management functions in a linear, or step-wise, order,
starting with planning and ending with controlling.
14. The three traditional levels of management are top, middle, and first-line.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
15. Middle managers can be either general or functional managers.
16. While both general managers and project managers supervise employees from
several functional departments, not all general managers are project managers.
17. Top managers report to other executives or boards of directors.
18. The team leader is not usually a permanent management position and thus is not
a level in the hierarchy of management.
19. The three types of managers are general managers, functional managers, and
project managers.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
20. A manager’s job in a not-for-profit organization is typically very different from a
manager’s job in a for-profit organization.
21. The administrative theory of management is part of the classical theory.
22. Edward and Tricia solved their conflict by compromising. Each had to give up
something they wanted in order to reach a resolution. This is an example of integra-
tive conflict resolution.
23. The classical theory of management focuses on all organizations whereas the be-
havioral theory focuses on specific types of organizations.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
24. Theory X managers assume that people like to work and do not need close su-
pervision.
25. Research supported the behavioral theory assumption that happy employees
would be productive.
26. The Hawthorne effect refers to the phenomenon that just studying people affects
their performance.
27. Management science theory is more closely related to classical approaches to
management than it is to the behavioral approaches.
28. The systems theory of management focuses on individual systems and how they
work.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
29. Sociotechnical theorists focus on integrating people and technology.
30. The contingency theory of management focuses on determining the best man-
agement approach for a given situation.
31. Evidence-based management is sometimes referred to as best practices.
32. According to a survey of CEOs of major corporations, one of the top four im-
portant trends and issues facing businesses today is globalization.
Essay
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
1. Describe a situation in which a student is behaving efficiently, but not effectively.
2. Describe a situation in which a student is behaving effectively, but not efficiently.
3. Describe how a manager uses all four management resources during the process
of interviewing a candidate for a job.
4. Describe a manager’s responsibility.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
5. Executives in a Wall Street Journal/Gallup survey identified integrity, industrious-
ness, and the ability to get along with people as the three most important traits for
successful managers. Discuss why each of these traits is important for success as a
manager.
6. Describe interpersonal skills and why businesses seek these skills in employees.
7. List and explain the three management skills.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. List and explain the four management functions.
9. Discuss the interrelatedness of the management functions and give some exam-
ples of how they are interdependent.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
10. You have recently been promoted to the position of manager at your business.
While you have been doing nonmanagement tasks, you will now be called on to fulfill
three new managerial functions focused on helping your employees do their work.
What are they and how will you accomplish them?
11. List and describe the hierarchy of management levels.
12. What are the four most common business functional areas and what is the basic
responsibility of each?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
13. Describe the different skills needed at each of the three management levels.
14. Discuss Russell Ackoff’s critique of the classical approach to problem solving.
15. Consider your college or university. Discuss how various parts of your institution
illustrate the interdependence of an organization’s subsystems (departments) de-
scribed by systems theory.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
16. Discuss the findings of the study completed by the contingency theorists Tom
Burns and George Stalker.