Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Chapter 1: Management and Its History
Test Bank
Multiple Choice
1. The resources of a manager include all of the following, EXCEPT ______.
a. human resources
b. financial resources
c. time resources
d. physical resources
2. Connie is a manager at a local golf course. Though Connie sticks to her budget,
some patrons have complained that the golf carts are not worth the rental price be-
cause many are not in working condition. With which type of resource is Connie
struggling?
a. human
b. financial
c. physical
d. informational
3. Donna owns a hair salon. Though Donna pays stylists good wages, she finds it dif-
ficult to retain talented employees. Her business remains profitable, but since her
customers tend to prefer to stick with their favorite stylists, turnover has caused her to
lose several valuable clients. With which type of resource is Donna struggling?
a. human
b. financial
c. physical
d. informational
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
4. Terrence owns a successful coffee bar. He’d like to expand his business by adding
a second location across town, but has found that economic uncertainty has made
most banks reluctant to provide him with the loan he would need to do so. With which
type of resource is Terrence struggling?
a. human
b. financial
c. physical
d. informational
5. Connall runs the information technology department at a successful university. He
knows that the university needs to replace its current learning management system,
which is used for all online classes. However, it’s been many years since he last re-
searched this type of product, and he’s not sure what other options there are now.
With which type of resource is Connall struggling?
a. human
b. financial
c. physical
d. informational
6. Which of the following is considered a manager’s most valuable resource?
a. human
b. financial
c. physical
d. informational
7. Managers are primarily evaluated on ______.
a. educational level
b. experience level
c. sales numbers
d. resource utilization
8. ______ is/are based on how effectively and efficiently managers utilize resources
to achieve objectives.
a. Human capital
b. Performance
c. Financial stability
d. Organizational objectives
9. Management skills include all of the following, EXCEPT ______ skills.
a. technical
b. time management
c. interpersonal
d. decision-making
10. Three friends, Saad, Shaheena, and Syddarth, all started at Plastico the same
day. Saad was just promoted to the level of mid-manager because he was the first to
master the inventory management system. Saad has been promoted due to his
______ skills.
a. technical
b. interpersonal
c. decision-making
d. supervisory
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
11. Interpersonal skills are sometimes referred to as ______ skills
a. intuitive
b. soft
c. hard
d. tangible
12. Which type of skill involves the ability to conceptualize situations?
a. technical
b. time management
c. decision-making
d. interpersonal
13. All of the following are organizations that provide the standards for accreditation
of business schools, EXCEPT ______.
a. IACBE
b. SHRM
c. ACBSP
d. AACSB
14. The four management functions include the following, EXCEPT ______.
a. planning
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
b. organizing
c. leading
d. directing
15. The staffing of an organization is considered part of which management function?
a. organizing
b. controlling
c. planning
d. leading
16. An important aspect of ______ is assigning people to various tasks and jobs.
a. organizing
b. leading
c. controlling
d. planning
17. Which management function is focused on detecting when corrective action is
needed in order to achieve objectives?
a. leading
b. controlling
c. planning
d. organizing
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
18. Macksym is the shift manager at a local manufacturing plant. From 10:00 a.m. to
11:00 a.m. this morning, he was outside the plant, waiting on a shipment of a part
needed for the next shift because he couldn’t spare any employees from the produc-
tion line to do so. This would best be described as an example of a ______.
a. planning function
b. leading function
c. controlling function
d. nonmanagement function
19. Dongfang has recently moved up to shift manager at Common Grounds, a popu-
lar local coffee shop. When she was a barista, she greatly enjoyed talking to the cus-
tomers about different grounds of coffee and creating new drinks for her regular cus-
tomers. When her replacement, Holly, started, Dongfang continued to perform the
same tasks she had enjoyed before Holly was hired. Dongfang is spending time on
______.
a. leading
b. planning
c. controlling
d. nonmanagement functions
20. Many managers are called ______ because they perform both management and
employee functions.
a. working managers
b. employee managers
c. team leaders
d. functional managers
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
21. Valgeet was promoted to a management position six months ago. Since then, his
employees have noticed that he has forgotten some of the basic job skills he used to
perform when he was working at their level. This phenomenon, which can occur with
new managers, is sometimes called ______.
a. management memory
b. administrative amnesia
c. going suit
d. promotional decay
22. Management role theory was developed by ______.
a. Henry Fayol
b. Elton Mayo
c. Frederick Winslow Taylor
d. Henry Mintzberg
23. All of the following management roles fall under the decisional role category, EX-
CEPT ______.
a. leader
b. resource allocator
c. negotiator
d. entrepreneur
Instructor Resource
Lussier, Management Fundamentals 8e
24. Managers play the ______ role when they interact with people outside of their
unit to gain information or favors.
a. disseminator
b. negotiator
c. figurehead
d. liaison
25. During a normal day, Kristian makes a point to talk to others to be up to date on
what is occurring as well as to make sure everyone else has the information they
need to do their jobs. Kristian is exhibiting which two roles?
a. leader, liaison
b. monitor, disseminator
c. monitor, liaison
d. liaison, spokesperson
26. After a particularly difficult day at Common Grounds Coffee, manager Dongfang
had to diffuse a disagreement between two baristas. According to the management
role categories, Dongfang was acting as a ______.
a. liaison
b. negotiator
c. disturbance handler
d. figurehead
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
27. After three people developed food poisoning after having coffee at Common
Grounds, Dongfang gave an interview to the local news to discuss the shipment of
tainted milk that had arrived as the store the previous day. Dongfang was acting as a
______.
a. negotiator
b. spokesperson
c. liaison
d. disseminator
28. The leader, liaison, and disseminator managerial roles are most closely associ-
ated with which of the following management functions?
a. controlling
b. leading
c. planning
d. organizing
29. Planning includes all of the following roles, EXCEPT ______.
a. entrepreneur
b. negotiator
c. spokesperson
d. disseminator
30. A manager who is particularly effective at organizing excels at the management
role of ______.
a. resource allocation
b. disturbance handling
c. information dissemination
d. entrepreneurial endeavors
31. Someone in middle management might be called which of the following?
a. department head
b. vice president
c. head nurse
d. crew leader
32. ______ is a newer management position needed in organizations that focus on
team-based structures.
a. Top manager
b. Middle manager
c. First-line manager
d. Team leader
33. Arshdeep works at a local marketing consulting firm, where he has a good deal of
responsibility and oversees an office of 10 employees, none of whom are managers.
Arshdeep is a ______.
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
a. team leader
b. first-line manager
c. middle manager
d. top manager
34. The following are responsibilities of top managers, EXCEPT ______.
a. managing major parts of an organization
b. developing an organization’s purpose
c. executing organization’s strategies
d. developing an organization’s objectives
35. Another name for a team leader is a(n) ______.
a. program manager
b. activities leader
c. operative supervisor
d. project leader
36. Possible titles for first-line managers include the following, EXCEPT ______.
a. office manager
b. team leader
c. regional manager
d. supervisor
Instructor Resource
Lussier, Management Fundamentals 8e
37. Dillon supervises the activities of both the benefits and training department man-
agers and reports to one of the vice presidents; therefore, he is a ______.
a. HR supervisor
b. HR middle manager
c. HR first-line manager
d. HR team manager
38. Maria Elena has been hired as a manger in the accounts receivable department.
While trained in accounting, her activities as an accounting manager are often also
referred to as ______.
a. investments
b. funds
c. profitability
d. finance
39. A ______ coordinates employees and other resources across several functional
departments to accomplish a specific goal or task.
a. functional manager
b. production manager
c. project manager
d. task manager
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
40. The need for ______ skills remains fairly constant at all three levels of manage-
ment.
a. decision-making
b. organizational
c. interpersonal
d. technical
41. Dillon has excellent decision-making skills. These skills will be required if Dillon
wishes to one day become a ______ manager, where the need for such skills is
greater than it is at other levels.
a. functional
b. top-level
c. first-line
d. program
42. Middle managers should possess technical, interpersonal, and decision-making
skills; however, ______.
a. technical skills are usually more important
b. interpersonal skills are usually more important
c. decision-making skills are usually more important
d. the mix required varies from organization to organization
43. Horacio has been promoted from first-line manager to middle manager. He has
spent most of his time ______ and ______ but now expects to spend ______ time on
each of the four management functions.
a. managing; controlling; equal
b. organizing, leading; less
c. controlling; planning; more
d. leading; controlling; equal
44. The current trend is to distinguish not-for-profit organizations into ______ and
governmental organizations.
a. pro-governmental
b. nongovernmental
c. religious
d. charity
45. One reason that the knowledge of the history of management is important is to
______.
a. avoid repeating mistakes
b. impress in a job interview
c. understand the practitioners
d. improve training ability
46. The early literature on management was not written researchers, but instead by
management practitioners, who attempted to describe ______.
a. classical management theory
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
b. basic principles
c. current developments
d. principles of efficiency
47. Classifications of management approaches are also referred to as ______.
a. technical theories
b. contingency theories
c. schools of management thought
d. behavioral frameworks
48. The five management theories include classical, management science, contin-
gency, behavioral, and ______ theories.
a. functions
b. systems
c. specialization
d. method
49. The father of scientific management was ______.
a. Frank Gilbreth
b. Henri Fayol
c. Frederick Winslow Taylor
d. Elton Mayo
Instructor Resource
Lussier, Management Fundamentals 8e
50. Scholars who focus on job and management functions in order to determine the
best way to manage organizations are known as ______.
a. behavioral theorists
b. classical theorists
c. efficiency theorists
d. contingency theorists
51. The original goal of scientific management was to ______.
a. ensure fair treatment of employees
b. stop job specialization
c. maximize performance
d. scientifically interact with employees
52. Who pioneered industrial psychology and is considered the First Lady of Manage-
ment?
a. Emily Fayol
b. Mary Parker Follett
c. Emily Mayo
d. Lillian Gilbreth
53. Classical management theory includes both scientific management and ______
theories.
a. behavioral
b. administrative
c. integrative
d. contingency
54. Taylor’s scientific management principles include all of the following, EXCEPT
______.
a. using wage incentives
b. developing a set of rules and procedures to ensure fair treatment of employees
c. planning and scheduling work
d. promoting job specialization
55. Hui works for a large organization that is downsizing to cut costs by laying off em-
ployees and becoming more efficient. Hui’s company is using a(n) ______ approach
to management.
a. behavioral
b. management science
c. integrative
d. classical
56. Henri Fayol identified ______.
a. six scientific management principles
b. seven management analysis tools
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. five management functions
d. four management theories
57. Chester Barnard’s work on authority and power distributions in organizations
highlighted the ______ that make up the informal organization within his company’s
formal organization.
a. managers
b. cliques
c. concepts
d. functions
58. Mary Parker Follett’s contribution to administrative theory was emphasizing the
need for worker participation, ______, and ______.
a. shared goals; distinct operating activities
b. conflict resolution; fairness
c. fairness; shared goals
d. conflict resolution; shared goals
59. Who is best known for integrative conflict resolution?
a. Emily Fayol
b. Mary Parker Follett
c. Emily Mayo
d. Lillian Gilbreth
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
60. The aim of Weber’s bureaucracy concept was to develop a set of ______ to en-
sure that employees were treated fairly.
a. functions
b. rules and procedures
c. theories
d. principles
61. ______ is sometimes referred to as the Father of Modern Management.
a. Elton Mayo
b. Max Weber
c. Douglas McGregor
d. Henri Fayol
62. A manager who focuses on people to determine the best way to manage in all or-
ganizations is following ______.
a. behavioral theory
b. bureaucracy concept
c. systems theory
d. sociotechnical theory