The first step in the Four-D model of appreciative inquiry is dreaming, in which
participants envision what might be possible in an ideal organization.
According to four-drive theory, when observing something that is inconsistent with or
beyond our current knowledge, we experience tension that causes us to block out the
discrepancy.
People experienced with a particular communication medium can increase the amount
of media richness normally possible through that information channel by “pushing”.
You are more likely to make an internal attribution about someone’s poor performance
if you have also observed the person performing that task poorly in the past and have
observed other employees performing the task well.
In order for something to be called an organization, it must have certain assets such as
buildings and equipment.
A feature of influence is that it operates down the corporate hierarchy but not up or
across that hierarchy.
Self-leadership borrows ideas from social learning theory and research in sports
psychology on constructive thought processes.
The Beswick Company has an organizational team whose members are highly
interdependent, but have different goals. The organization should try to reduce the level
of interdependence.
German sociologist Max Weber wrote about rational organizations and systematic ways
to organize work processes and motivate employees through goal setting and rewards.
Most experts agree that categorical thinking (including stereotyping) is an automatic
and nonconscious process.
Task significance and autonomy are important conditions for creativity in organizations.
Larger firms tend to be more centralized and make greater use of direct supervision than
do smaller firms.
According to the MARS model of individual behavior and performance, employee
performance will remain high even if one of the four factors is low in a given situation.
When a sender and receiver belonging to the same group want to transmit technical
information more efficiently, they should use:
A. jargon that they both understand.
B. information filtering.
C. mediators in communication.
D. nonverbal communication.
E. formal written communication.
_____ is the extent to which we value our duty to groups to which we belong and group
harmony.
A. Individualism
B. Collectivism
C. Power distance
D. Uncertainty avoidance
E. Achievement orientation
According to the emerging view on organizational conflict, there are two types of
conflict. They are:
A. Task conflict and constructive conflict
B. Task conflict and optimal conflict
C. Task conflict and relationship conflict
D. Relationship conflict and optimal conflict
E. Relationship conflict and process conflict
What effect does “noise” have in the communication model?
A. It distorts and obscures the sender’s intended message.
B. It prevents the sender from forming a message.
C. It helps the sender to select a more appropriate medium to transmit the message.
D. It helps the receiver to decode the message more carefully.
E. The concept of “noise” is not significant in the communication model.
Assisting coworkers with their work problems, adjusting work schedules to
accommodate coworkers, and showing genuine courtesy toward coworkers are some of
the forms of:
A. role perception.
B. counterproductive behavior.
C. task performance.
D. organizational citizenship.
E. job matching.
Scenario: Electronika InternationalElectronika International is a fast growing small
company specializing in consumer electronics. Managers at Electronika International
are exploring the idea of using the “Big Five” personality dimensions in hiring and
improving work-related behaviors and job performance.Electronika managers should be
aware that being good-natured, empathetic, caring, and courteous are characteristics of
people with:
A. openness to experience.
B. agreeableness.
C. locus of control.
D. emotional stability.
E. extraversion.
“Fault lines” are more likely to occur when teams:
A. have very few members.
B. are involved in sequential interdependence.
C. engage in participative management.
D. are highly interdependent.
E. are diverse.
Which of the following is a competency representing the highest level of emotional
intelligence?
A. Perceiving emotions of other people.
B. Understanding the meaning of one’s own emotions.
C. Managing dysfunctional emotions among staff.
D. Being more sensitive to subtle emotional responses.
E. Experiencing another person’s emotions.
_____ are employees who coordinate the activities of differentiated work units toward
the completion of a common task.
A. Inquisitors
B. Arbitrators
C. Mediators
D. Integrators
E. Moderators
After working weeks on a difficult proposal for a client, Jack learns that the client has
accepted the proposal and will award the contract to Jack’s firm. When Jack hears this
from his boss, he yelps ‘Yahoo!’ and automatically thrusts his fisted hand in the air.The
acceptance of Jack’s proposal would be considered his:
A. attitude object.
B. promotion.
C. hard work.
D. behavioral intention.
E. cluster of assessed feelings.
You have just received seed money for a new e-commerce business and you want to
hire a dozen people with a high level of creative potential. To hire the most creative
people, you would select applicants who have:
A. no experience in this industry, high analytic intelligence, and relatively low need for
achievement.
B. high degree of nonconformity, value self-direction, and relatively low need for
affiliation.
C. strong mental models regarding their field of knowledge, high synthetic intelligence,
and relatively high need for social approval.
D. high need for affiliation, high need for achievement and high need for social
approval.
E. low openness to experience, high need for social approval, and relatively low need
for affiliation.
GHI Inc.Lorraine has worked at GHI Inc. for 14 years. GHI has a large building where
each divisional unit is located on a different floor. Lorraine works on the accounting
floor and belongs to the budget committee, where she met Sally from Engineering and
Jonas from Receiving. This committee provides recommendations to upper
management on various financial issues affecting the company. Each week, the three
meet after work on Thursdays to play darts at a local pub.The three meeting after work
to play darts is an example of a(n):
A. community of practice.
B. self-directed team.
C. informal group.
D. skunkworks.
E. advisory team.
A consumer products company wants more creativity in its research and development
operations. The company has spent large amounts of money on creativity training
sessions that have helped somewhat, but the VP of research and development believes
that the fundamental conditions must be altered to foster more creativity. Describe three
conditions (other than training) that this organization should establish to increase the
level of creativity in its research and development operations. Briefly explain how each
condition might improve creativity.
Explain the process of categorical thinking.
Discuss how a person can develop a global mindset. How can an organization help this
process?
List the various structural approaches to conflict management.
Explain the important contingencies of organizational culture and effectiveness.
What is grapevine? Explain the characteristics of grapevine.
Briefly explain the concept of leadership substitutes.