Which of the following is the first step in the managerial decision making process?
a. Evaluation and feedback
b. Development of alternatives
c. Recognition of decision requirement
d. Diagnosis and analysis of causes
e. Selection of desired alternatives
With its large English-speaking population,has numerous companies offering services
such as call-center operations, data-processing, computer programming, and technical
support.
a. Greenland
b. Russia
c. China
d. Mexico
e. India
Companies in Quadrant D put high emphasis on both culture and solid business
performance as drivers of organizational success.
a. True
b. False
Relative to a flat organizational structure, a tall structure has a______ span of
management and______ hierarchical levels.
a. wide; fewer
b. narrow; fewer
c. narrow; wider
d. narrow; more
e. wide; more
Austria’s cultural preference is for achievement, heroism, assertiveness, and material
success. This would be considered:
a. power distance.
b. individualism.
c. masculinity.
d. ethnocentrism.
e. collectivism.
Which of the following rules, according to Spotlight on Skills in Chapter 2, is about
forging an emotional bond?
a. Don’t skip the small talk.
b. Business is always personal.
c. Remember that relationships are not short-term.
d. Make contact frequently.
e. Be efficient with use of time.
The classical perspective on management emerged during the 1800’s.
a. True
b. False
The degree to which the job is perceived as important and having impact on the
company or customers is referred to as:
a. task complexity.
b. task identity.
c. task significance.
d. task structure.
e. task simplification.
The acceptance theory of authority argues that managers have authority because
employees do not have a choice in choosing to accept their commands.
a. True
b. False
One of the questions that human resource planning should consider includes “what is
the profit margin and inventory turnover rate?”
a. True
b. False
Current departmentalization of Javier’s new division can be characterized primarily as:
a. vertical functional.
b. divisional.
c. horizontal matrix.
d. team-based.
e. none of these.
People who work for an organization, but not on a permanent or full-time basis are
called “employees of choice.”
a. True
b. False
The radical redesign of business processes to achieve dramatic improvements in cost,
quality, service, and speed is called reengineering.
a. True
b. False
Managers work with planning experts to develop their own goals and plans in
decentralized planning.
a. True
b. False
During the ______stage of team development, conflict is resolved, and team harmony
and unity emerge.
The majority of the incubators are operated by_____.
_______ refers to the sequence of suppliers and purchasers, covering all stages of
processing from obtaining raw materials to distributing finished goods to consumers.
A team created outside the formal organization to undertake a project of special
importance or creativity is known as a(n) _____.
People learn to conform to the expectations of good behavior that are set by peers and
society at the_______level.
In a(n)______network, individuals can communicate freely with other team members.
What is the team approach to departmentalization and what are its main disadvantages?