A report’s form and contents should be based on its _____ to meet the reader’s needs in
each situation.
A. formality and cost
B. writing style and topic
C. formality and length
D. length and style
E. number of readers and formality
The similarity between casual language and informal language is that:
A. they follow a conversational style.
B. they do not use personal pronouns.
C. they do not use colloquialisms.
D. they are primarily used to communicate with unknown external audiences.
E. they avoid using contractions.
Which of the following sentences is the best example of the use of concrete words?
A. Sally scored poorly in her last exams.
B. Sally fared poorly in her last exams.
C. Sally’s last exams did not go very well.
D. Sally did not fare well in her last exams.
E. Sally got 20 points out of 100 in her last exams.
Which of the following is recommended for emphasis in a scannable resume?
A. The use of bold letters
B. The use of italics
C. The use of underline
D. The use of shading
E. The use of caps lock
Which of the following sentences is the best example of the use of specific words?
A. She seems to be happy.
B. We should visit the countryside sometime soon.
C. The woman has a serious disease.
D. It was such a nice thing to do.
E. When we grow old, our hair becomes thin and brittle.
The purpose of an introduction in a cover letter is to:
A. provide a brief summary of a person’s interest and qualifications.
B. match the qualifications of a person to the reader’s needs.
C. request action for an interview.
D. provide contact information for further communication.
E. display information with the intention of persuading a reader.
Which of the following is an example of a gender-neutral word?
A. Freshman
B. Manpower
C. Personnel
D. Poetess
E. Congressman
Which of the following is an advantage of a closing that is tailored to suit your
message?
A. It allows you to emphasize on the we-viewpoint.
B. It puts the writer at the central position.
C. It helps in building more goodwill.
D. It allows you to use a clich© without distracting the reader from the main message.
Which of the following is true of writing a claim message?
A. You should not present enough of the facts to permit a decision.
B. You should not seek corrective action.
C. You should first identify the situation and lead into the problem.
D. You should end with an apology or a negative comment.
E. You should not be firm when stating the facts.
Which of the following sentences has spelling errors?
A. The faithful contributed to the church fund.
B. The company did not discriminate against applicants based on their race.
C. The filmmaker walked out of the sets demanding more pay.
D. There are four ways to seperateindependent clauses in a compound sentence.
The most appropriate attention-gaining opening for a sales messageis:
A. a brief description of an organization’s history and its various products.
B. a statement that introduces a need that the product will satisfy.
C. a question that is written mostly from a we-viewpoint.
D. a statement that places the writer at the central position
E. a statement that is independent of the central selling point.
The Boolean operator OR is used to:
A. add variations to the basic search term.
B. eliminate citations with a particular term.
C. perform bibliographic management.
D. from one search engine to another.
E. narrow a search.
Which of the following is the most appropriate beginning for a typical routine inquiry
message?
A. An explanation of a problem or situation
B. A buffer designed to set up persuasive efforts
C. An persuasive opening using the indirect approach
D. A brief statement to orient the reader
E. An off-subject, friendly introduction
Choose the transitional word that best fits the following sentence. Alice’s grades have to
be high; _____ she will not get the scholarship.
A. otherwise
B. however
C. moreover
D. therefore
E. likewise
Which of the following sentences uses a slang word or a colloquial word?
A. I would rather exercise than sit on the couch all day.
B. Her remarks were a bit over the top, don’t you think?
C. I’m looking forward to spending time with my family.
D. I have something important to tell you.
E. I was busy thinking of ideas for our website.
Being able to communicate cross-culturally:
A. will hamper the productivity of a workplace.
B. will enrich your business and personal life.
C. requires you to be ethnocentric in your outlook.
D. will maximize the problems stemming from misinterpretations.
E. requires that you favor certain cultural practices over others.