A new cell phone battery doubles battery life but also increases the cost of the phone.
This battery adds ________.
A) no value to the phone since it increases the cost
B) value to the phone only if the cost can be cut
C) value to the phone if more customers buy the phone
D) no value to the phone if more customers buy the phone
Which of the following is an organizational “people change”?
A) work methods that people use
B) authority relationships between people
C) attitudes that people have
D) job redesign
SWOT analysis identifies and analyzes an organization’s ________.
A) strengths, weaknesses, opportunities, and threats
B) strategy for competing in the market
C) human resource assets
D) long-term goals
What was the primary cause of demise for such companies as Enron, Dave & Barry’s,
and Circuit City?
A) poor management
B) difficult economic conditions
C) corruption
D) governmental regulation
The CEO of a major corporation experiences emotional problems and begins to see a
psychiatrist. Which of the following has the most legitimate right to be informed about
the situation?
A) the media, if it is possible that the CEO will need to take medication for his
condition
B) the stockholders, if it is likely that the CEO’s condition will affect his personal life
C) the CEO’s colleagues, if it is possible that the CEO’s condition can affect his ability
to make decisions
D) the CEO’s colleagues, if it is likely that the CEO will need to take medication for his
condition
Which kind of control takes place after the actual work has been carried out?
A) feedback
B) forward
C) feedforward
D) concurrent
The integrated model for motivation as shown in the chapter reading predicts strong
motivation for an individual to perform when the reward is based on ________.
A) seniority or years of service in the organization
B) personal favorites of top managers
C) performance above all factors
D) likability of the worker
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to delegate responsibility
and her understanding of the basic “management processes.”
Brenda’s ability to delegate responsibility well is evidence that she excels at which
management function?
A) planning
B) controlling
C) leading
D) organizing
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
The group was in the ________ stage when it was competing to see who would lead the
group.
A) performing
B) storming
C) forming
D) adjourning
The final step in Lewin’s three-step description of the change process is ________.
A) freezing the new state
B) unfreezing the status quo
C) changing to a new state
D) unfreezing the new state
The first step in the six-step strategic management process is to ________.
A) analyze the organization’s strengths and weaknesses
B) identify the organization’s mission
C) identify strategies to reach the organization’s goals
D) analyze the opportunities the organization has
On eBay, brand-new red espresso machines from Francis Francis routinely sell for $50
more than identical white machines. What can you conclude?
A) The color white has no value.
B) The color red has value.
C) Color has no value since it does not add to the function of the machine.
D) There is something different about the red machines.