______ is defined as communication transmitted through actions and behaviors rather
than through words.
a. Verbal communication
b. Oral communication
c. Written communication
d. Nonverbal communication
e. Electronic mail
Which of the following refers to the highest level in a hierarchy of manager
capabilities?
a. Interactive leadership
b. Creative leadership
c. Level 5 leadership
d. Postheroic leadership
e. People-oriented leadership
Three critical planning methods are contingency planning, building scenarios, and crisis
planning.
a. True
b. False
There are many organizational development activities, which are effective in solving
many different problems.
______ enhances the cohesiveness and success of organizational groups.
a. Team building
b. Survey feedback
c. Intergroup activities
d. Process-Consultation activities
e. Symbolic management
Theis a single European currency that replaced 12 national currencies and unify a huge
marketplace.
a. Mark
b. Franc
c. MFN
d. Euro
e. Pound
Ian does not have much of a relationship with his subordinates. They feel obligated to
do as he says because he’s the boss. This is an example of:
a. referent power.
b. legitimate power.
c. coercive power.
d. reward power.
e. expert power.
_______ refers to a desired future state that an organization attempts to realize.
a. Plan
b. Vision statement
c. Goal
d. Mission statement
e. Idea
Ron meets with his company’s accountant to discuss the budget of anticipated and
actual expenses for each
segment of the organization. This involves review of which type of budget?
a. Expense budget
b. Revenue budget
c. Cash budget
d. Capital budget
e. Nonfinancial budget
Josh evaluates Kandi’s performance and gives her an ‘œoutstanding’ based on his
knowledge that she came to work everyday earlier than anyone else and therefore she is
extremely hardworking. Josh is making which of these errors in perceptual judgment?
a. Perceptual defense
b. Projection
c. Stereotyping
d. The halo effect
e. Figure-ground
Wage and salary surveys show what other organizations pay incumbents in jobs that
match a sample of “key” jobs selected by the organization.
a. True
b. False
Line departments perform tasks that reflect the organization’s primary goal and mission.
a. True
b. False
Entrepreneurs in the optimizer category are rewarded by the personal satisfaction of
being business owners.
a. True
b. False
Boars’ Nest Distributors is continually hampered by an inability to adapt to an unstable
environment. Which of the following is a plausible explanation as to why?
a. Boars’ Nest’s structure is too loose.
b. Boars’ Nest’s structure is too horizontal.
c. Boars’ Nest uses a vertical structure.
d. All of these.
e. Both Boars’ Nest’s structure is too loose and structure is too horizontal.
_______ decisions are associated with conflicts over goals and decision alternatives,
rapidly changing circumstances, fuzzy information, and unclear links among decision
elements.
a. Nonprogrammed
b. Programmed
c. Wicked
d. Conventional
e. Irrational
How do small business managers emphasize different management roles in comparison
to larger business managers?
A(n)______ ratio indicates an organization’s ability to meet its current debt obligations.
________ negotiation is a collaborative approach to negotiation that is based on a
win-win assumption, whereby the parties want to come up with a creative solution that
benefits both sides of the conflict.
Briefly explain the justice approach to ethics and then explain the three types of justice.
Discuss the advantages and disadvantages of Taylor’s Scientific Management.
Describe reengineering and what it involves.
______ is the hiring or promoting of applicants based on criteria that are not job
relevant.