Research shows that_____ are predisposed to being pragmatic, capable of lying to
achieve personal goals, more likely to win in win-lose situations, and more likely to
persuade than be persuaded.
a. high introverted individuals
b. high authoritarians
c. high Machs
d. low extroverted individuals
e. low Machs
The least costly and least risky direct investment is called a greenfield venture.
a. True
b. False
Continuous improvement is the implementation of a large number of small, incremental
improvements in all areas of the organization on an ongoing basis.
a. True
b. False
Which of the following is NOT one of the benefits of MBO?
a. Performance can be improved at all company levels.
b. Employees are motivated.
c. Efforts are focused on activities that will lead to goal attainment.
d. Operational goals are able to displace strategic goals.
e. Individual and department goals are aligned with company goals.
One of the roles that a small business manager may emphasize over their counterpart in
a large organization is
_____.
a. information processing
b. spokesperson
c. liaison
d. resource allocator
e. leader
An SBU stands for Star Business Unit.
a. True
b. False
Executives at One World Advertising have learned that it is necessary to establish
strong personal relationships and emotional bonds with Chinese business partners. This
relates most closely to which dimension of the general business environment?
a. Natural
b. Sociocultural
c. Legal/Political
d. International
e. Internal
Differentiation, cost leadership, and focus are three of Porter’s competitive strategies.
a. True
b. False
Follett and Barnard were early advocates of a more humanistic perspective on
management that emphasized the importance of understanding human behavior, needs,
and attitudes in the workplace as well as social interactions and group processes.
a. True
b. False
Research studies have confirmed that both functional diversity and gender diversity can
have a positive impact on work team performance.
a. True
b. False
The term_______ is defined as “an individual’s level of fear or anxiety associated with
either real or anticipated communication.”
a. leadership trepidation
b. public consternation
c. anticipation nervousness
d. communication medium
e. communication apprehension
Which of the following terms is the belief that power and status differences should exist
within the organization?
a. Extroversion
b. Machiavellianism
c. Authoritarianism
d. Perceptual distortion
e. Locus of control
Which motivation theory proposes that needs must be satisfied in sequence?
a. Reinforcement theory
b. ERG theory
c. Hierarchy of needs theory
d. Experiential learning theory
e. Social learning theory
Zachary, a manager at ExecuComp, receives quarterly reports, which track his
department’s production statistics.
However, these reports lack key information regarding reject rates. Which of the
following components of the control model need improvement?
a. Measuring actual performance
b. The planning and setting of performance standards
c. SWOT analysis
d. The ability to take corrective action when necessary
e. All of these
The Hawthorne studies led to the early conclusion that positive human relations can
lead to significantly higher performance.
a. True
b. False
______is an important part of the job characteristics model.
a. Critical psychological states
b. A hierarchy of needs
c. Schedules of reinforcement
d. Goal setting
e. Expectancy
A culture that accepts only one way of doing things and one set of values and beliefs is
called a(n)________.
_______ is the stage of team development in which members prepare for the team’s
disbandment.
Uncertainty about what behaviors are expected of a person in a particular role is
referred to as_______.
What are the three basic strategies for dealing with increased uncertainty with respect to
customers, competitors, suppliers, or government regulations?
In the______ approach of structural design, departments are independent, contracting
services to the central hub for a profit.
______ plans are developed at the lower levels of the organization to specify action
steps toward achieving operational goals and to support tactical plans.
A value characterized by people’s intolerance for uncertainty and ambiguity and
resulting support for beliefs that promise certainty and conformity refers to _______.
In the BCG matrix, the dog has ______market share and ______business growth rate.
When______ deviates from a(n)______ , managers must interpret the deviation.