________ results in a level of performance that is greater than the sum of the individual
inputs.
A) Synergy
B) Positive affect
C) Emotional labor
D) Cognitive dissonance
E) Emotional dissonance
During the “dreaming” step of appreciative inquiry, participants ________.
A) identify the organization’s strengths
B) use information from the discovery phase to speculate on possible futures
C) find a common vision of how the organization will look in the future
D) write action plans and develop implementation strategies
E) recount times they felt the organization worked best
Janice is late for work each day by about ten minutes. How would the attribution theory
describe this behavior?
A) It shows consensus.
B) It shows similarity.
C) It shows reliability.
D) It shows consistency.
E) It shows distinctiveness.
During an interview with one team member, you learn that several members of the team
have had conflicts regarding the content of a task to which the team was recently
assigned. Are these conflicts likely to be reducing the group’s productivity?
A) Yes, because interpersonal conflicts always hurt a team’s performance.
B) No, because conflicts based on personal animosity rarely affect team operations.
C) Yes, because task-related conflicts lead to poor team decisions.
D) No, because task-related conflicts usually benefit the performance of a team.
E) Yes, because disagreements about tasks usually lessen groupthink.
________ power is based on the fear of the negative results from failing to comply.
A) Legitimate
B) Coercive
C) Punitive
D) Referent
E) Abusive
________ is a measure of how organizations are becoming more heterogeneous in
terms of gender, race, and ethnicity.
A) Globalization
B) Workforce diversity
C) Affirmative action
D) Organizational culture
E) Operational homogeneity
Which of the following statements best describes contingency variables?
A) They are scientific factors based on universal truths.
B) They are factors that moderate the relationship between two or more events or
situations.
C) There is general consensus among OB researchers that they can be controlled.
D) They are the cause-and-effect principles that tend to apply to all situations that have
been discovered.
E) They are simple and universal principles that explain organizational behavior.
Which of the following is true regarding job engagement?
A) Organizations that have less engaged employees are more successful.
B) Groups with more engaged employees have lower levels of productivity.
C) Academic studies have found negative outcomes of job engagement.
D) Critics note that higher levels of engagement may result in work-family conflict.
E) Practicing managers believe that job engagement cannot improve performance.
Which of the following statements is true regarding emotions?
A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.
Gerardo believes that every time he picks up a penny he is blessed with good fortune,
due to the fact that the last time he picked up a penny he had a lottery win, and the time
before that he got a big bonus at work. Gerardo’s perception is likely a product of a(n)
________.
A) affect intensity
B) high-positive affect
C) emotional dimension
D) self-serving bias
E) illusory correlation
Which of the following statements is true regarding a work group?
A) Individuals working in a work group work on different objectives and are not
dependent on each other.
B) Work groups primarily engage in collective work that requires joint effort.
C) Work groups do not generate any positive synergy through coordinated effort.
D) Information sharing is not the primary function of a work group.
E) The performance level of the work group is greater than the summation of each
group member’s individual contribution.
Which of the following is not considered to be a power tactic?
A) consultation
B) substitution
C) rational persuasion
D) ingratiation
E) coalition
According to the team effectiveness model, which of the following is a process variable
that influences effectiveness of a team?
A) leadership and structure
B) team efficacy
C) member flexibility
D) performance evaluation and reward systems
E) abilities of members
Which of the following terms best describes the process that occurs when two or more
parties decide how to allocate scarce resources?
A) mediation
B) conflict management
C) negotiation
D) unionization
E) arbitration
You graduated from college two years ago and began working at Hampstead
Electronics. You have received good performance evaluations and a raise. You just
found out that your organization has hired a recent college graduate with no experience
at a higher salary than you are now making. You consider this an unfair act and resolve
to do something about it. Which of the following theories best describes such a
situation?
A) equity theory
B) two-factor theory
C) goal-setting theory
D) theory of needs
E) self-determination theory