Sustainability is the degree to which a person or entity can put its competitors out of
business.
Repetitiveness, time, scope, and length are the four dimensions of plans.
The concept of centralization implies that a huge amount of authority is delegated to
subordinates by management.
Developing is defined as that step of the innovation process that makes a new idea
practical.
The use of three sources of information: classical, behavioral, and management science
approaches, to analyze the management system is referred to as triangular management.
Individuals with a high need for affiliation generally make very effective managers.
Wikstrom’s human resource inventory forms are meant to be used exclusively for filling
managerial positions and cannot be used for filling nonmanagerial positions.
Measuring performance is the first step in the controlling process.
Consumer affairs and community volunteerism are considered areas of corporate social
responsibility.
MSS Technologies Inc., distributes electronic components to the radio frequency (RF),
wireless and power conversion, electron device, and display systems markets. James,
the production manager of the firm, is in search of innovative ways to improve the
quality of the company’s products.In an attempt to reduce the number of defective
products, James decides to select and inspect a sample to ensure that the units produced
meet the established quality standards. Which of the following is a specific technique
used to determine how many products should be included in the sample?
A) statistical quality control
B) Six Sigma
C) flexible manufacturing
D) quality circles
E) quality assurance
An organizational ________ is a popular belief or story that has become associated with
a person or institution that is considered to illustrate an organization culture ideal.
A) saga
B) ceremony
C) myth
D) emblem
E) jargon
The group decision-making process that involves the circulation of questionnaires on a
specific problem among group members is known as ________.
A) groupthink
B) brainstorming
C) the Delphi technique
D) the nominal group technique
E) the devil’s advocate technique
Which of the following is true regarding the maturity stage of the product life cycle?
A) product sales continue to climb
B) competitors enter the market
C) sales are typically due to population growth
D) the product is replaced by a competing product
E) sales are just beginning to build
Top Pumps Ltd, a company that manufactures rubber seals for water pumps, has a total
of 200 employees. Max is an assembly line worker whose job is to fix a rubber
component into the spring coil of each unit that is produced. He is a crucial part in the
assembly line of 30 workers but has just this limited role. Which of the following is
most similar to Max’s role?
A) Jenny is responsible for overseeing the work of 20 shop assistants at a New Look
store.
B) George is an engine driver with Amtrak responsible for driving a passenger train
between Washington D.C and Chicago.
C) Lloyd is responsible for creating graphics for the ideas given by the creative team at
Prompt Advertising.
D) Monica is the head chef at the Intercontinental hotel, heading a team of 20 people.
E) Ivan is an entrepreneur who has started his own Web designing firm and handles the
firm’s finances, in addition to servicing clients.
According to Katz , applying specialized knowledge and expertise to work-related
techniques is a characteristic of ________.
A) interpersonal skills
B) human skills
C) conceptual skills
D) technical skills
E) strategic skills
Which of the following is an example of nonverbal form of communication?
A) words used in e-mails
B) tone used in conference calls
C) words used in indirect communication
D) a performance appraisal report
E) language of communication
Which approach to leadership suggests successful leadership requires a unique
combination of leaders, followers, and leadership situations?
A) the trait approach
B) the situational approach to leadership
C) transformational leadership
D) contingency approach
E) the behavioral approach
Decision-makers who feel they are commodities and are only as valuable as the
decisions they make would most likely be classified as ________.
A) having a hoarding orientation
B) being receptive
C) being exploitative
D) having an ideal orientation
E) being marketing-oriented
Which of the following is one of the characteristics of a group as used in
management-related discussions?
A) A group is simply a gathering of people.
B) Groups always work toward the accomplishment of an organizational goal.
C) A group must consist of 5 or more people.
D) Groups are characterized by occasional communication among members over time.
E) A group consists of members who are psychologically aware of one another.
Which of the following is the last step in operating an IS properly?
A) transmitting data
B) determining appropriate data
C) using the information
D) determining information needs
E) gathering appropriate data
Which of the following stages of groupthink occurs when group members fail to make
effective decisions?
A) antecedents
B) symptoms of groupthink
C) poor decision outcomes
D) decision-making defects
E) concurrence seeking
Which of the following statements regarding staff authority is true?
A) It enables those responsible for improving the effectiveness of line personnel to
perform their required tasks.
B) It involves giving orders concerning production activities.
C) It pertains to matters directly involving management system production, sales, and
finance and, as a result, the attainment of objectives.
D) It reflects existing superior-subordinate relationships.
E) It consists of the right to give orders within a segment of the organization in which
this right is normally nonexistent.
Dun’s Burgers has decided to open takeaway counters across the city that will be open
until 11 p.m. to cater to people who return late from work. This turns out to be an
excellent strategy as Dun’s becomes a hot favorite with the people who work late shifts.
This is an example of ________ strategy.
A) differentiation
B) technology enhancement
C) cost leadership
D) divestiture
E) focus
When established subobjectives are aimed in different directions, a manager should
________.
A) determine the initial purpose of planning and then revise the objectives accordingly
B) choose the subobjective that better contributes to the overall organizational
objectives
C) revise the organization’s entire strategic plan
D) identify alternative ways of reaching organizational objectives
E) consider eliminating the objectives all together
________ involves improving the firm’s ability to execute strategies and focuses on
new processes instead of new products.
A) Sustained regeneration
B) Project hosting
C) Organizational rejuvenation
D) Strategic renewal
E) Domain definition
Which of the following is the first step in the human resource planning process?
A) developing human resource programs
B) assessing organizational objectives and plans
C) determining human resource requirements
D) preparing a human resource inventory
E) determining net human resource requirements
Which of the following components includes new approaches to producing goods and
services?
A) the technology component
B) the political component
C) the labor component
D) the legal component
E) the productive component
Transnational organizations have the least international involvement of all types of
organizations involved in the international arena.
________ organizations are also called project organizations.
A) Silo
B) Functional
C) Radial
D) Pyramid
E) Matrix
What are the disadvantages of group decision-making?
What is accountability? Why is it important in organizations?
Briefly explain the dynamics of organizational change and stability.
Should a manager always adhere to established organization structure and related chain
of command? Outline Fayol’s stand on this question.
List any seven general principles of management and their defining themes as described
by Fayol.
What is a sociogram? How would a manager construct a sociogram, and why might it
be useful?
Define the program evaluation and review technique (PERT).
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What is “management by exception”? How does it operate? Do you think management
by exception is an efficient strategy? Why or why not?