Organizations provide orientation to their new employees because:
A. it is a legal requirement for all new employees.
B. it relieves the shock and surprise experienced when starting a new job.
C. a new employees does not perform sufficient research on the employer before
joining.
D. a realistic job profile is provided during recruitment.
E. it is less cost effective than organizational analysis.
Which of the following is a customer satisfaction measure of the overall effectiveness
of HR activities?
A. Ratio of personnel staff to employee population
B. Percentage of employees receiving tuition refunds
C. Per capita (average) merit increases
D. Working relationship between organizations and HRM department
E. Turnover rate
Joanna, a local farmer, is affected by the operations of Wooster Inc. because she buys
the products manufactured by the company. This indicates that Joanna is a _____.
A. stakeholder
B. change steward
C. strategic architect
D. business ally
E. strategic partner
Which of the following is true about avoiding discrimination?
A. A bona fide occupational qualification is a merely preferred qualification for
performing a job.
B. Proving disparate impact in court requires showing an employer’s intent.
C. Proving disparate treatment in court does not require the plaintiff showing an
employer’s intent.
D. Reasonable accommodation is provided subject to the condition of undue hardship.
E. If the four-fifths rule is satisfied, substantial evidence of discrimination exists.
As a _____, an HR professional should know the ways that people join an organization
and move to different positions within it.
A. strategy architect
B. cultural steward
C. talent manager
D. business ally
E. credible activist
Which of the following statements is true about a learning organization?
A. It actively resists organizational change.
B. It usually considers organizational learning a barrier to the dissemination of
corporate culture.
C. It supports lifelong learning by enabling all employees to continually acquire and
share knowledge.
D. It places a relatively low importance on innovation.
E. It considers training a superfluous corporate ritual.
Roxanne, a new employee at Fenz Pharmaceuticals, has demonstrated low productivity
for a long period. Her manager evaluates her performance and finds that she requires
more training to improve her productivity. In the context of improving employee’s
performance, Roxanne lacks _____.
A. required motivation
B. necessary abilities
C. accountability
D. ethical values
E. integrity
During the action planning and follow-up step of the career management process, the
employer:
A. has the responsibility of communicating the performance evaluation.
B. should identify opportunities and personal areas needing improvement.
C. should ensure that the goal is specific.
D. is responsible for identifying the steps and timetable to reach the goals.
E. should identify the resources needed.
What is the organization’s responsibility in the goal-setting stage of the career
management process?
A. To identify what skills can be developed realistically
B. To identify goals and methods to determine goal progress
C. To identify steps and a timetable to reach goals
D. To ensure that the goal is specific, challenging, and attainable
E. To communicate performance evaluation and opportunities available to an employee
People’s perception of _____ is their judgment that impartial methods were used to
determine the consequences an employee obtains.
A. interactional justice
B. expatriation
C. outcome fairness
D. procedural justice
E. progressive discipline
The result reached in a(n) _____ is binding upon both parties.
A. peer review
B. mediation
C. open-door policy
D. arbitration
E. outplacement counseling
The step in the career management process in which employees receive information
about their skills and knowledge and where these assets fit into the organization’s plans
is called:
A. self-assessment.
B. feedback.
C. goal setting.
D. action planning.
E. data gathering.
As part of a companywide business strategy, Wright Inc. conducts a comprehensive
examination of its critical work techniques to increase their efficiency. The strategy is
also used to provide high quality goods and services to the firm’s customers. Which of
the following HRM practices does Wright use?
A. Outsourcing
B. Reengineering
C. Downsizing
D. Merger
E. Acquisition
Gerald, the CEO of Logiworks, decides to scrap the current individual incentive pay
scheme for a group incentive structure in an effort to increase the overall benefit to the
organization. Which of the following statements, if true, would weaken his decision?
A. Most of the employees had exercised their stock options before this change.
B. The employees were unaware of the impact of their actions on the company’s
finances.
C. The move was a response to problems that arose out of a poorly constructed bonus
plan.
D. The organization was divided into departments whose managers were rewarded as
one group.
E. The employees in the company are required to work in teams in order to accomplish
their goals.
On average, out of every dollar spent by a company on employee compensation, more
than _____ cents goes to employee benefits.
A. 75
B. 30
C. 50
D. 15
E. 20
Which of the following best describes a phased-retirement program?
A. It refers to laying off older employees in small batches.
B. It refers to giving lucrative incentives to a large number of older employees to
voluntarily retire.
C. It refers to reducing the number of hours older employees work, as well as the cost
of these employees.
D. It refers to giving older employees a certain time limit to voluntarily retire.
E. It refers to offering alternative work locations and work responsibilities to older
employees.
Which of the following is defined as the process of ensuring employees’ activities and
outputs match an organization’s goals?
A. Job analysis
B. Supply chain management
C. Employee development
D. Performance management
E. Career planning