The bcc in an email message stands for “backup confidential copy.”
For the sake of conciseness and clarity, the questions in a direct inquiry should be
combined into a single sentence.
Words that create positive meanings in the reader’s mind usually are best for achieving a
message’s objectives.
General libraries typically limit their collections to one type or just a few types of
material.
Text messaging is a form of oral communication.
A routine inquiry should not open with a question or request.
The informal network inside an organization is also referred to as the grapevine.
In an interview, it is not legal to ask questions about a candidate’s age or marital status.
Synchronous tools are used for same-time/anyplace collaboration in group writing
tasks.
Descriptive statistics are typically used to generalize about a population based on the
study of a sample.
Which of the following is the best way to begin a message refusing an adjustment on an
electric mixer?
A. “Thank you for your message telling us about your problems with your electric
mixer.”
B. “You should not have experienced problems with your electric mixer.”
C. “You are right about expecting your electric mixer to withstand normal kitchen use.”
D. “Your message dated 16 Decemberhas been received.”
E. “I am pleased to receive your message dated 16 December.”
Which of the following differentiates the writing in short reports from the writing in
long reports?
A. Short reports often have long lives and are kept on file to be read in future years.
B. Short reports generally need an elaborate coherence plan.
C. Short reportsare more likely to begin directly.
D. Readers of short reports will need many reminders of what they just read or
previews of what they are about to read.
E. Short reportshave greater need for introductory material.
Correct the following sentences according to the standards for the use of numbers. a) 85
balls and six helmets were stolen from the store. b) Erin has maintained a hundred
percent attendance.
If you are seeking only one piece of information in a routine inquiry message you
should:
A. begin with the specific question.
B. open the message with an expression of thanks.
C. use the we-viewpoint.
D. avoid using the active voice.
Which of the following approaches will be most effective forsolving business
communication problems?
A. Relying exclusively on heuristics to solve problems because they have worked in
past situations
B. Treating all communication situations as well-defined problems
C. Using standardized solutions for solving business problems
D. Considering the likely effects of a number of different solutions
E. Using the formula that is applicable for solving well-defined problems
Which of the following sentences correctly uses the word “affect”?
A. One good affect of the new law is that the crime rate has declined.
B. This salary cut may affect his lifestyle.
C. Bridge washouts are often an affect of floods.
D. The major affect of the storm was felt by people settled near the shore.
Which of the following is true about social bookmarking websites?
A. They are primarily used for blogging.
B. They allow users to develop shared vocabularies.
C. They are used for primary research and not for secondary research.
D. They are invariably the same as listservs.
E. They increase users’ blog ratings.
Which of the following sentences is an example of mixed construction?
A. I learned Spanish while my friend tried to learn Chinese.
B. Alex was busy preparing for his exams, so his wife went shopping alone.
C. The children are busy studying because they have a test tomorrow.
D. The teacher graded the test and students were given the scores.
E. After the test, the students went to watch amovie.
The majority of the reports written within companies are_____.
A. routine operational reports
B. progress reports
C. problem-solving reports
D. audit reports
E. long, formal reports
The decimal system uses _____ to show the major sections in a report.
A. Roman numerals
B. Arabic numbers
C. letters of the alphabet
D. whole numbers
E. ratios
The primary means by which organizations solicit proposals is the RFP. RFP stands for
_____.
A. requested financial proposition
B. regulations for proposals
C. request for proposals
D. request for price
E. rules for proposals
In the context of nonverbal communication, _____ is/are the most important features of
body language.
A. gestures
B. hair and accessories
C. face and eyes
D. paralanguage
E. clothing
When organizing the body of a presentation, it is important to:
A. summarize keys points provided in the presentation.
B. emphasize transition between divisions.
C. choose an appropriate attention-gaining opening statement.
D. create a statement that leads into the presentation.
E. maintain a rigid stance when delivering the presentation.
The _____ is the report in miniature.
A. executive summary
B. title page
C. table of contents
D. transmittal message
E. title fly
Which of the following is true of the components of long, formal reports?
A. The facts of authorization are particularly useful in reports that havetransmittal
messages.
B. As the report’s author, you should assume that readers have the same knowledge of
the problem that you do.
C. The purpose of report introductionis to prepare the readers to receive the report’s
findings.
D. The purpose statement is a description of the situation that prompted the
investigation.
E. The problem statement conveys the goal of your investigation.