Review of resumes is most valid when the content of the resumes is evaluated in terms
of the elements of a job description.
The improvement of an employee’s performance varies according to the employee’s
ability and level of motivation.
If an employee disputes policies on the grounds that they violate state and federal laws,
he or she can go outside the organization for help to file a lawsuit.
Action learning uses challenging, structured outdoor activities, which include difficult
sports.
Linking incentives to the organization’s profits or stock price exposes employees to a
high degree of risk.
While international companies go overseas on a broader scale, multinational companies
build one or a few facilities in another country.
An organization’s HR department makes most decisions about organizational structure.
Merit pay is a system of linking pay increases to ratings on performance appraisals.
Barbara, a job applicant at Solace Corp., finds that the job she is applying for requires
her to be a union member before being hired. She also learns that this arrangement is
illegal under the National Labor Relations Act. In the context of the security provisions
related to union membership, Barbara has to consider joining a unionized company with
a(n) _____ arrangement.
A. open shop
B. closed shop
C. checkoff provision
D. union shop
E. agency shop
Which of the following statements is true of a progressive discipline system?
A. It includes peer reviews, mediation, and arbitration.
B. It always involves four parties: the employee, the union, the company, and the
courts.
C. It communicates unacceptable behavior and responds to a series of offenses with
increasing forcefulness.
D. It is a speedy process.
E. It is objective, immediate, and impersonal.
QVO Financial, an auditing firm, distributes a portion of the profits resulting from
improvements in productivity and efficiency among its employees. If the company
enjoys an improvement of $45,000, 60% of the improvement might be the company’s
share. The other 40% would be distributed among the employees in the company.
Which of the following is being exemplified in this scenario?
A. Profit rate
B. Gainsharing
C. Commission sharing
D. Merit gain
E. Group bonus
Identify the statement that characterizes an industrial union.
A. All the members are in the same occupation.
B. Union leaders try to limit the number of members in order to maintain high wages.
C. Members are linked by their work in a particular industry.
D. Members change employers more frequently than in other types of unions.
E. It is often responsible for training its members through apprenticeships.
According to the provisions outlined in the contract between Kranfer Inc. and its labor
union, Kranfer must pay its employees double for working overtime. However, due to
financial constraints, the company is unable to meet these demands. The company and
the union decide to negotiate the terms of the contract in a relatively informal manner. A
non-authoritative third-party is invited to listen to the views of both sides and to help
resolve the conflict. In the context of the alternatives to work stoppages, the third-party
in this scenario is an example of a(n) _____.
A. arbitrator
B. fact finder
C. mediator
D. rights enforcer
E. stakeholder
Which of the following is true of competency models?
A. They help HR professionals ensure that all aspects of talent management are aligned
with an organization’s strategy.
B. They identify and describe a few competencies required for success in a particular
occupation or set of jobs.
C. They are only applicable to middle managers of an organization.
D. They focus more on tasks and outcomes and not on how people work.
E. They are only created for different occupational groups in an organization.
Information such as facts, techniques, and procedures that trainees can recall after
training and skills that trainees can demonstrate in tests are examples of _____.
A. training outcomes
B. transfer of training
C. return on investment on training
D. training credits
E. training improvements
To test the validity of a selection test for advanced widget designers, Techspark Inc.
administers the test to its current widget designers. The test results are then compared
with the employees’ latest performance appraisal scores. In this instance, what type of
validation is being used by Techspark?
A. Predictive validation
B. Concurrent validation
C. Content validation
D. Construct validation
E. Diagnostic validation
Which of the following consists of an organization’s planned effort to help employees
acquire job-related knowledge, skills, abilities, and behaviors?
A. Attrition
B. Benchmarking
C. Training
D. Compensation
E. Recruitment
Which of the following distinguishes an apprenticeship from an internship?
A. An apprenticeship is an on-the-job training method, whereas an internship is a
classroom-based training method.
B. An apprenticeship is an unstructured training method, whereas an internship is a
structured training method.
C. An apprenticeship is sponsored by employee unions, whereas an internship is
sponsored by educational institutions.
D. Most apprenticeship programs take place in white-color professions, whereas most
internship programs occur in blue-collar jobs.
E. An apprenticeship does not provide an income, whereas an internship provides an
income while learning a trade.
The four general approaches that companies use for employee development include:
A. formal education, assessment, job experiences, and interpersonal relationships.
B. job rotation, promotion, transfer, and job sharing.
C. psychological tests, assessment centers, Myers-Briggs Type Indicator, and
performance feedback.
D. business games, formal courses, team building, and assessment.
E. total quality management, Six Sigma, lean manufacturing, and quality function
deployment.
How has the requirement for creating high-performance work systems changed?
A. There is a drive toward low-cost strategy in the labor market.
B. Employees prefer implementation of a 40-hour workweek.
C. Competitors are looking for ways to standardize prices in their respective industries.
D. Employers are looking for ways to tap people’s creativity and interpersonal skills.
E. Customers are demanding standardized products over customized products.
Identify the correct statement regarding job performance tests.
A. They provide fair evaluations for applicants.
B. They have the lowest level of validity compared to other tests.
C. These tests are highly generalizable.
D. Customization of these tests for various jobs is inexpensive.
E. They are best suited for identifying the particular skills or traits the individual
possesses.
Which of the following is a true of unemployment insurance?
A. It provides payments to offset lost income during voluntary unemployment.
B. Most funding for unemployment insurance is provided by employees.
C. Unfavorable experience ratings of employers lead to higher premiums.
D. Costs for unemployment insurance is standard across the country.
E. It is a voluntary program based on number of employers in a specific state.
_____ requires that employees actually learn the content of the training program and
that the necessary conditions are in place for employees to apply what they learned.
A. Behavior modeling
B. Transfer of training
C. Simulation
D. Virtual reality
E. Action learning
Adam is the HR manager at Infratech. To boost the productivity and efficiency of his
team, Adam decides to create a new position within the team. He gathers necessary
information from team members who are already performing the same or similar kind
of duties. Based on the information gathered, Adam identifies the mental and physical
tasks and any methods and resources required to carry out the job. This indicates that
Adam is attempting to _____.
A. conduct a job evaluation
B. prepare a job description
C. conduct a utilization analysis
D. conduct conjoint analysis
E. implement job standardization
Which of the following processes identifies the knowledge, skills, and behaviors that
should be emphasized by training?
A. Person analysis
B. Task analysis
C. Transactional analysis
D. Trend analysis
E. Regression analysis
During an organizing campaign, which of the following occurs when union
representatives make contact with employees, present their message about the union,
and invite them to sign an authorization card?
A. The unions determine who is eligible to vote.
B. The union is automatically recognized if at least 30 percent of employees agree.
C. The National Labor Relations Board (NLRB) conducts a secret-ballot election if
only 30 to 50 percent of employees signed cards.
D. The National Labor Relations Board (NLRB) certifies the union as the exclusive
representative of employees if the employer refuses to sign the card.
E. The employer cannot participate in any of the proceedings.
_____ refers to an incentive pay in which the wage paid is higher when a greater
amount is produced.
A. Profit sharing
B. Differential piece rate
C. Gain sharing
D. Scanlon pay
E. Merit pay
Which of the following skills is actively sought by U.S. employers today?
A. Physical strength
B. Mastery of a particular piece of machinery
C. Interpersonal skills
D. Ability to perform routine tasks
E. Ability to work with a tool