Katrina has also requested that the financial ratios be calculated and analyzed for her.
Which of the following ratios will give her the best information for evaluating
liquidity?
a. Profit margin on sales
b. Current ratio
c. Conversion ratio
d. Return on assets
e. None of these.
At LBK Industries, responsibility for quality control rests with a team of quality control
inspectors and supervisors rather than with employees. LBK uses what type of
organizational control?
a. Matrix control
b. Hierarchical control
c. Decentralized control
d. Bottom-up control
e. Balanced control
The concept that the party responsible should compensate individuals for the cost of
their injuries is referred to as:
a. distributive justice.
b. injury justice.
c. procedural justice.
d. organizational justice.
e. compensatory justice.
Business has become a unified, global field as trade barriers fall, communication
becomes faster and cheaper, and consumer tastes converge.
a. True
b. False
When senior managers at Gap, Inc. decided to become the number one service-quality
clothing company in the world, they were engaging in the management function of.
a. planning
b. organizing
c. leading
d. controlling
e. dreaming
______ type people, according to Jung, would rather work with known facts and hard
data and prefer routine and order in gathering information.
a. Feeling
b. Gut-feel
c. Intuitive
d. Sensation
e. Affective
To affect the value system, Nikki will be working primarily with:
a. the legal-political dimension.
b. the sociocultural dimension.
c. the internal cultural dimension.
d. the economic dimension.
e. the external dimension.
A figure who exemplifies the deeds, character, and attributes of a corporate culture is
referred to as a:
a. symbol.
b. stories.
c. slogan.
d. hero.
e. culture.
When everyone is pursuing self-direction, the greater good is ultimately served because
people learn to accommodate each other in their own long-term interest is an example
of the ________.
a. utilitarian approach
b. individualism approach
c. moral-justice approach
d. justice approach
e. social responsibility
Formulating in your mind what you are going to say next is an important part of
effective listening.
a. True
b. False
Which approach to change implementation should be used when a crisis exists?
a. Education
b. Participation
c. Coercion
d. Top management support
e. None of these
In what ways do plans and goals benefit an organization?
_____ is the radical redesign of business processes to achieve dramatic improvements
in cost, quality, service, and speed.
Describe the three distinct stages for achieving behavioral and attitudinal change in an
organization.
The_______ estimates receipts and expenditures of money on a daily or weekly basis to
ensure that an organization has sufficient cash to meet its obligations.
______ are designed to help execute major strategic plans and to accomplish a specific
part of the company’s strategy.
List the two dimensions used in Blake and Mouton’s Leadership Grid.
Work behavior that goes beyond job requirements and contributes as needed to the
organization’s success is referred to as ______.