The_____ model closely resembles the real environment in which most managers and
decision-makers operate.
a. normative
b. administrative
c. descriptive
d. classical
e. political
The distinguishing personal characteristics of a leader are known as:
a. traits.
b. sources of power.
c. leadership styles.
d. leadership behaviors.
e. personal preferences.
People with an internal locus of control are easier to motivate because they believe the
rewards are the result of their behavior.
a. True
b. False
Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to
communicate. Although she sees members of her team on breaks and at lunch, Sylvia
does not interact with them face-to-face in a professional setting. Sylvia’s team can best
be described as a:
a. project team.
b. global team.
c. focus group.
d. virtual team.
e. self-directed team.
The four primary skills for communicating in a crisis include all of the following
EXCEPT:
a. staying calm.
b. being visible.
c. getting the awful truth out.
d. communicating a vision for the future.
e. all of these are skills for communicating in a crisis.
Larry is looking for ways to increase the number of different tasks that an employee
performs without increasing task complexity. He should try:
a. job simplification.
b. job enlargement.
c. job rotation.
d. job enrichment.
e. job lay-off.
In adaptive cultures, managers are concerned with customers and processes that bring
about useful change.
a. True
b. False
Where does the information about opportunities and threats comes from?
a. An analysis of the organization’s internal environment
b. A department by department study of the organization
c. Scanning the external environments
d. Employee grievances
e. Financial ratios of the organization
The organization’s reason for existence is known as the organization’s_______.
a. value
b. vision
c. mission
d. goal
e. service
Which variation of new venture teams is described as a small separate, informal, highly
autonomous, and often selective group that focuses on breakthrough ideas for the
business?
a. An idea champion
b. A sponsor
c. A new-venture team
d. A skunkwork
e. An inventor
A decentralized network is a team communication structure in which team members
freely communicate with one another and arrive at decisions together.
a. True
b. False
Physiological needs are the most basic human physical needs, which are reflected in the
workplace as needs for adequate heat, air, and base salary to ensure survival.
a. True
b. False
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and
keen decisiveness. Which personal characteristic of leadership is she showing?
a. Physical characteristics
b. Intelligence and Ability
c. Personality
d. Social Characteristics
e. Social Background
Anyone considering doing business in China, according to Spotlight on Skills in
Chapter 2, should keep in mind all of the following rules except.
a. business is always personal
b. don’t skip the small talk
c. remember that relationships are not short-term
d. be efficient with use of time
e. make contact frequently
If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for
Leak Free, she would need to look at factors such as new equipment, the economy, and
the company workers’ compensation cases.
a. True
b. False
The sender must encode the message and select a communication channel after
developing the message.
a. True
b. False
Normative decision theory recognizes that managers have only limited time and
cognitive ability and therefore their decisions are characterized by bounded rationality.
a. True
b. False