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According to Herzberg, in order to provide employees with job satisfaction, managers
should concentrate on ________.
A) salary and status
B) working conditions
C) achievement and recognition
D) security
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
When the management group was determining standards and establishing how it would
make decisions, it was in the ________ stage of group development.
A) norming
B) storming
C) forming
D) adjourning
In reality, all organizations have ________.
A) a single goal
B) multiple goals
C) the same goals
D) the same single goal
Which of the following contributed most to many companies becoming highly
leveraged in the lead-up to the recent economic downturn in 2008?
A) high interest rates
B) low interest rates
C) limited liquidity
D) no liquidity
A basketball coach showing players how to position themselves on the court during
practice is carrying out ________, a form of concurrent control.
A) unstructured supervision
B) direct supervision
C) indirect supervision
D) feedback supervision
A bank manager who passes out bonuses at the end of the year is exercising this.
A) reward power
B) coercive power
C) expert power
D) referent power
The best way to describe success is that it is a matter of matching up opportunities,
________, and luck.
A) intelligence
B) talent
C) skill
D) preparation
Which of the following is NOT a sign to look for in a successful orientation process?
A) The new employee feels comfortable.
B) The new employee clearly exceeds all productivity goals for his or her work unit.
C) The new employee is less likely to resign.
D) The new employee understands his or her duties and responsibilities.
Production data for Streaks is shown. Using linear programming, the maximum number
of soccer shoes that the plant can make is 250.
An advantage of feedback control is that it improves ________.
A) motivation
B) productivity
C) employee-manager relations
D) employee-employee relations
