________ decisions relate to determining organizational objectives and designating the
corresponding action necessary to reach them.
A) Strategic planning
B) Operational control
C) Tactical control
D) Operational planning
E) Management control
William Cooley is the manager of a professional football club. He bases his relationship
with the players on aspects such as friendship, mutual trust, respect, and warmth in the
relationship. Here, William is displaying ________ behavior.
A) intrinsic
B) structure
C) consideration
D) externalist
E) maturity based
Which of the following is the best strategy that a company can use to improve
organizational productivity?
A) Increase employee salaries and provide additional incentives to the employees.
B) Attempt to increase the bargaining power of the suppliers.
C) Automate the lengthy processes that exist in the value chain.
D) Allocate more budget to the operational activities of the firm.
E) Reduce the number of units produced per day to give more attention to product
quality.
The righting-the-wrongs approach ________.
A) teaches employees the norms and practices of another culture to prepare them to
interact with people from that culture effectively
B) gives employees the opportunity to develop an appreciation for both differences of
culture and variations in personal characteristics
C) advocates shaping organization members to fit the existing culture of the
organization
D) relies on the maxim “Do unto others as you would have them do unto you”
E) addresses past injustices experienced by a particular group by developing policies to
create a more equitable set of conditions.
Analternativethat is considered feasible for solving an existing problem and for
implementation is ________.
A) relevant
B) tangible
C) stable
D) certain
E) intuitive
Managers who have successfully increased the value of the organization have fulfilled
their social obligation towards ________.
A) stockholders
B) consumers
C) government agencies
D) employees and unions
E) banks and other lenders
In the nominal group technique of decision-making, after all the members have
discussed the ideas, they ________.
A) discuss their ideas one-to-one with the group leader
B) present their personal views on each of the ideas discussed
C) write down each idea on the board for all the other members to refer to
D) take out a secret ballot to support their favorite idea
E) adopt and implement the most cost effective idea
Cistero Corporation operates membership warehouses that offer a selection of branded
and private label products in a range of merchandise categories. A recent operational
study revealed that a large part of the company’s expenses are due to of ineffective
inventory management.Which of the following ratios would be most useful to obtain
quantitative information on the company’s inventory management processes?
A) activity ratio
B) profitability ratio
C) liquidity ratio
D) leverage ratio
E) solvency ratio
________ refers to situations where the probability that a particular outcome will occur
is not known in advance.
A) Uncertainty
B) Risk
C) Unrealistic optimism
D) Heuristics
E) Hazard
Information ________ is the extent to which the receipt of information allows decisions
to be made and action to be taken so the organization can gain some benefit from
possessing the information.
A) appropriateness
B) quality
C) timeliness
D) quantity
E) scope
A manager meets with his subordinates to discuss problems, but makes the decisions
alone. According to the Vroom-Yetton-Jago Model, this manager is using the ________
decision style.
A) AII
B) CI
C) CII
D) GII
E) AI
According to Mintzberg, which of the following tasks is associated with the role of a
resource allocator?
A) developing organizational policies and procedures
B) interacting with labor unions
C) motivating employees
D) approving department budgets
E) networking with managers in competing organizations
Which of the following is one of the three main components of the management system
that Weber termed a bureaucracy?
A) minimum regulations and paperwork
B) impersonal relations among organization members
C) emphasis on the human variable
D) a flat organizational structure
E) a loosely defined organizational hierarchy
Leading mainly emphasizes ________.
A) performance evaluation and control
B) organizational performance
C) organizational productivity
D) behavioral issues of employees
E) individual performances