The degree to which a person is outgoing, sociable, assertive, and comfortable with
interpersonal relationships is called extroversion.
a. True
b. False
The behavioral style is often adopted by managers who like to consider complex
solutions based on as much data as they can gather.
a. True
b. False
generally are located in Asia, Africa and South America.
a. MNCs
b. EUs
c. LDCs
d. WTOs
e. MFNs
Two common behaviors of the socioemotional role are energizing and encouraging.
a. True
b. False
A step in the diagnosis stage of organizational development in which participants are
made aware of problems is referred to as ______,
a. change agent
b. changing
c. refreezing
d. unfreezing
e. exercising
A broad definition of the organization’s values, aspiration and reason for being, along
with a recognition of the scope and operations that distinguishes the organization refers
to a Business Plan.
a. True
b. False
The receiver______ the symbols to interpret the meaning of the message.
a. encodes
b. transmits
c. decodes
d. responds to
e. must ignore
A high need for power often is associated with successful attainment of top levels in the
organizational hierarchy.
a. True
b. False
The three distinct steps for achieving behavioral and attitudinal change with
organizational development are planning, changing,and stabilizing.
a. True
b. False
Which of the following is NOT a part of adapting the organization to changes in the
environment for coping with high environmental uncertainty?
a. Boundary-spanning roles
b. Harvesting/divesting
c. Mergers/joint ventures
d. Interorganizational partnerships
e. All of these are a part of organizational response in adapting the organization to
changes in the environment.
In the spokesperson role, a manager forwards information to other organization
members.
a. True
b. False
Which of these is NOT a part of an organization’s general environment?
a. Technological
b. Economic
c. Competitors
d. Legal-political
e. Sociocultural
Bruce publicly praises his employees when they have achieved their goals. Bruce hopes
this will increase the likelihood of goal achievement in the future. This is an example
of:
a. extinction.
b. negative reinforcement.
c. avoidance learning.
d. positive reinforcement.
e. none of these.
Justifying past decisions is a common bias of managers.
a. True
b. False
Liabilities are the firm’s debts, both current and long-term.
a. True
b. False
Top managers and chief executives have the final responsibility for strategic planning.
a. True
b. False
The return on total assets (ROA) is an activity ratio that is the percentage returned to
investors on total assets.
a. True
b. False
The two stages of crisis planning include:
a. prevention and control.
b. planning and leading.
c. prevention and preparation.
d. preparation and control.
e. leading and organizing.
Jefferson Inc. is an information technology consulting firm located in Washington D.C.
Decisions at Jefferson are complex and involve many people, with a significant amount
of disagreement and conflict. Which decision-making model fits best for this
organization?
a. Political
b. Functional
c. Classical
d. Administrative
e. Bureaucratic
In Maslow’s hierarchy of needs theory, freedom from violence is an example of
physiological needs.
a. True
b. False
Organizational development is one specific set of management techniques based in the
_______ approach.
_______ change is a major shift in the norms, values, attitudes, and mindset of the
entire organization.
The divisional structure is sometimes called a(n)_____,_____, or______.
What is(are) the difference(s) between cross-functional and permanent teams?
Organizations with internal focuses and consistency orientations for a stable
environment should create a(n) _______ culture.
List three examples of primary stakeholders.
The innovation strategy for changing products and technologies that involves creating
conditions and systems to facilitate internal and external coordination and knowledge
sharing is known as______.
List the four components of a SWOT analysis.
_______is an arrangement by which the owner of a product or service allows others to
purchase the right to distribute the product or service with help from the owner.