If your instructor has an attendance policy, she/he is using a(n):
a. programmed decision.
b. unique approach.
c. condition of ambiguity.
d. nonprogrammed decision.
e. none of these.
During the______ stage, the company will need to make greater use of budgets,
standard cost systems, and statistical reports.
a. existence
b. survival
c. takeoff
d. success
e. maturity
Change and uncertainty in the environment are usually associated with________ .
a. work specialization
b. decentralization
c. centralization
d. tight vertical control
e. division of labor
The skills of_______ require receiving messages to accurately grasp facts and feelings
to interpret the meaning of the message.
a. communication
b. listening
c. managing
d. reception
e. telling
A project is an example of a:
a. policy.
b. standing plan.
c. procedure.
d. single-use plan.
e. rule.
Recruiters are now viewing the profiles and pictures of candidates on social networking
sites such as Facebook.
a. True
b. False
Frank regretfully missed an important deadline at work. His boss, George, thinks to
himself, ‘œFrank missed that deadline because he is lazy; I really need to crack down
on him more.’ This is an example of what kind of attribution?
a. External attribution
b. Internal attribution
c. Horizontal attribution
d. Vertical attribution
e. Skewed attribution
A criticism of human relations management is that it ignores the social context and
workers’ needs.
a. True
b. False
In the______ structure, the organization is viewed as a central hub surrounded by a
network of outside specialists which are sometimes spread all over the world.
a. virtual network
b. matrix
c. functional
d. divisional
e. geographic
Point-counterpoint is a decision-making technique in which people are assigned to
express competing points of view.
a. True
b. False
At Fox End, people are grouped together in departments by common skills and work
activities, including a sales department and a production department. This is an example
of vertical functional approach.
a. True
b. False
Which of the following typically is NOT considered a staff department?
a. Strategic planning
b. Accounting
c. Manufacturing
d. Human resources
e. Research and development
As a general rule, large teams makes it harder to interact and influence others.
a. True
b. False
The official goals of the organization are best represented by the_______.
a. strategic goals
b. tactical goals
c. operational goals
d. competitive goals
e. none of these
Which of the following is NOT a characteristic of team structure and context influence
cohesiveness?
a. Personal attraction to the team
b. Productivity expectations
c. Shared goals
d. Team interaction
e. All of these are components
Operational plans and goals are those that focus on the outcomes that major divisions
and departments must achieve in order for the organization to reach its overall goals.
a. True
b. False
The role of the______ is to prevent people in other roles from adopting a bad idea.
a. critic
b. inventor
c. sponsor
d. ombudsman
e. obstructionist
Which of the following dimensions of the general environment includes all elements
that occur naturally on earth?
a. Sociocultural dimension
b. Technological dimension
c. Economic dimension
d. Natural dimension
e. Environmental dimension
A type of OD intervention that enhances the cohesiveness of departments by helping
members learn to function as a team is called_______.
A(n)______ arises in a situation when each alternative choice or behavior is undesirable
because of potentially harmful ethical consequences.
______are the most basic human physical needs, including food, water, and oxygen.
At the_______level of personal moral development, individuals are most concerned
with external rewards and punishments.
Explain the concept of a stakeholder and list five common stakeholders.