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Non-verbal language, such as touching and body language, often has different meanings
when communicating cross-culturally.
The Big Five personality dimensions are strongly related to job performance.
Value theory focuses on the discrepancies between what people have and what they
want; the greater the discrepancy, the greater the job dissatisfaction.
Although motivation may be a highly complex concept, for each individual it is simply
a matter of seeking to satisfy a single unmet need.
The bounded rationality approach to decision making recognizes that people lack the
cognitive skills required to formulate and solve highly complex business problems in a
completely objective, rational way.
Managers should promote the Pygmalion effect by communicating high expectations of
success to subordinates.
Research has shown that companies where employees are accurately appraised enjoy
lower costs and higher productivity than those companies where appraisals are handled
less accurately.
Every time Marilyn was assigned a work schedule that required her to work on
weekends, she would complain to her supervisor who responded by adjusting her
schedule. Recently, the supervisor assigned her to work every Saturday, but did not
respond to her complaints. This is an example of extinction.
One way of enriching factory jobs is to vertically enlarge the jobs by including
planning, organizing, and quality control responsibilities.
Strategic planning is most likely to occur when an organization is meeting its current
objectives and is in a better position to plan for the future.
Although Susie loves her job at Community Bank, she is aware that the loan officer
continually makes unflattering comments about racial minorities. If Susie behaved as a
good organizational citizen, she would inform the local civil rights leaders about the
loan officerʹs comments.
What makes teams effective is that members of effective teams truly like each other.
Emotions are overt reactions that express feelings about events.
A team is defined as a group where members have complementary skills and are
committed to a common purpose or set of performance goals for which they hold
themselves mutually accountable.
Organizational Behavior cuts across all levels of organizational functioning.
If you should become the victim of a rumor, the best solution would be to ignore it. Any
attempt to refute it would give instant credibility to the rumor.
Organizational behavior researchers seek to find the one best way to motivate people.
Employeesʹ perceptions of the fairness of performance appraisal procedures have an
impact on distributive justice.
Social loafing is more likely to occur when a group of people combine their efforts to
work on an additive task.
Charisma is the power that a leader has over others because of his or her engaging and
magnetic personality.
Employees who believe they have been treated unfairly on the job are more likely to
steal from their employers.
Businesses have found on-line conferencing, a form of computer-mediated
communication, to be a highly cost-effective alternative to face-to-face meetings.
While people of all cultures generally portray particular emotions by using the same
facial expressions, culture determines how and when people express emotions.
An exit strategy is chosen when an organization withdraws from a market by
liquidating assets or business units.
Distributive justice is concerned with employees getting their fair share of work-related
outcomes.
Information transmitted by channels other than the spoken word, including body
language, e -mail, gestures, or in writing, is referred to as non-verbal communication.
Although an organizationʹs culture is generally stable, it will evolve in response to
outside forces as well as deliberate attempts to change the design of the organization.
The idea behind the Managerial Grid is that leaders are born not made. The grid
seminar is a means of identifying people who have the requisite traits.
Division of labor refers to the distinction between the people who perform the essential
work of the organization and the support staff who provide an advisory function.
Organizational behavior applies common sense to the complexities of human behavior
at work.
The advantage of the Delphi technique is that it allows the collection of expert
judgments without the costs and logistical difficulties associated with bringing many
experts together for face-to-face meetings.
The ________ Leadership theory argues that a leaderʹs style should depend on the
maturity of followers -that
is, their readiness to take responsibility for their own behavior.
A) Emerging
B) Situational
C) Behavioral
D) Path-Goal
Organizational citizenship behaviors are defined as
A) actions that exceed the formal requirements of oneʹs job.
B) activities directed at helping the firm meet its strategic objectives.
C) always doing a fair dayʹs work for a fair dayʹs pay.
D) protecting the health, safety, and security of organizational members.
Which of the Big Five has shown the strongest association with task performance?
A) Conscientiousness
B) Extraversion
C) Neuroticism
D) Openness to experience
To promote innovation management one should
A) remove all time constraints to discourage a sense of urgency.
B) carefully link goals to the corporate mission, but not so specific that they are
restrictive.
C) make it clearly understood that people who fail to produce will be replaced.
D) implement a generous compensation system that directly rewards oneʹs
contributions to achieving the
goals.
In any relationship, ________ is important because it provides a degree of confidence
in the words and actions
of another.
A) trust
B) personality
C) honesty
D) a contract
________ commitment refers to employeesʹ feelings of obligation to stay with their
organizations because of
pressures from others.
A) Golden-handcuffs
B) Normative
C) Continuance
D) Affective
Emotional ________ is the cluster of skills related to emotional aspects of life.
A) dissonance
B) intelligence
C) affectivity
D) development
Which OD technique requires managers and subordinates to work together on setting
and trying to achieve
important organizational goals?
A) Participative management
B) Goal setting
C) Appreciative inquiry
D) Management by objectives
Creativity is enhanced when people are able to take a fresh look at even the most
familiar things. This is known
as
A) divergent thinking.
B) creativity heuristics.
C) domain-relevant skills.
D) productive forgetting.
________ is defined as ʺthe multidisciplinary field that seeks knowledge of behavior in
organizational settings by systematically studying individual, group, and organizational
processes.ʺ
A) Industrial psychology
B) Organizational psychology
C) Behavioral science
D) Organizational behavior
As compared with traditional work groups, teams
A) are organized around work processes rather than functions.
B) delegate their staff functions and decisions to outside managers.
C) are governed by outside leaders.
D) have no sense of ownership over the work products.
Which of the following collections of people would be defined as a group?
A) Two co-workers meeting for coffee each morning
B) Several employees standing at the office water cooler
C) Five children waiting for the school bus
D) A small community bank
A tobacco company, facing increased government intervention and regulation,
diversified its assets by buying a textile manufacturer, a gold mine, and a shopping
mall. Although each business had its own management team, the parent company
provided oversight control. The tobacco company would have formed a
A) strategic alliance.
B) maquiladoras.
C) value-chain partnership.
D) conglomerate.
Which of the following suggests that people are consistent in liking or disliking their
jobs over a long time
period, although they may have had several different jobs during that time?
A) Dispositional model
B) Organizational commitment theory
C) Value theory
D) Social information processing model
The communication model defines noise as
A) the inability of the sender to get the receiverʹs attention.
B) background sounds that distract the senders and receivers.
C) factors that distort the clarity of the message.
D) preconceived ideas and perceptions about the other party.
People who scored low on the consideration dimension
A) are identified as impoverished management.
B) are classified at middle-of-the-road management.
C) are primarily concerned with getting the job done.
D) donʹt care much about how they get along with their subordinates.
When people work together to attain the same goal that they share, they are
A) being good citizens.
B) cooperating.
C) forming alliances.
D) reciprocating.
Actions on the part of employees that intentionally violate the norms of the organization
and/or the formal
rules of society, resulting in negative consequences, are called
A) deviant organizational behavior.
B) criminal activities.
C) malicious and malevolent behavior.
D) incivility.
Which of the following events is most likely to increase a groupʹs cohesiveness?
A) The fraternity resolved to abandon all hazing and pledge initiations.
B) The number of employees doubled to meet the demand for the new product.
C) The football team was defeated at the national championship game.
D) The union voted to strike after management rejected their demands.
________ occurs when people confront incompatibilities in various sets of obligations.
A) Role ambiguity
B) Role conflict
C) Role juggling
D) Role anxiety
________ is a leadership development tool designed to help leaders learn to whom they
should turn for
information.
A) Assessment
B) Coaching
C) Mentoring
D) Networking
The employees in Ellenʹs firm really enjoy working for her. In addition to writing
personal notes to employees praising them for their successes, she sends birthday cards
and congratulatory messages to employeesʹ family members. Her genuine acts of
kindness are referred to as
A) OCB-O.
B) prosocial behavior.
C) transactional behaviors.
D) OCB-I.
Research on business profitability has shown that compared to other businesses,
organizations with diversity
management programs are
A) more profitable.
B) less profitable.
C) of the same profitability.
D) This is unknown.
People at the ________ level of moral reasoning determine what is right by considering
the safety and welfare
of society as a whole.
A) postconventional
B) situational
C) conventional
D) Golden Rule
At an interview with a national accounting firm, Hugo claimed that this firm is his first
choice and that his long-term goal is to become a partner. Observing that Hugo was
dressed in jeans and a T-shirt, the interviewer thought otherwise. The communication
model would identify Hugoʹs choice of clothing as
A) decoding.
B) noise.
C) disruption.
D) perception.
Which of the following would be an example of fundamental attribution theory?
A) A college degree is required for career success.
B) Bill is late for work because he is lazy.
C) Margaret is angry because her car is unreliable.
D) All fraternity men are heavy drinkers.
________ occurs when one party perceives that another party has taken or will take
actions that are
incompatible with oneʹs own interests.
A) Aggression
B) Competition
C) Conflict
D) Dispute
Making relatively simple decisions on the basis that it ʺseems like the right thing to doʺ
describes
A) satiating.
B) bounded rationality.
C) image theory.
D) satisficing.
Joe is wearing a jersey with a logo of last yearʹs Superbowl champion team. He is likely
to be expressing
A) self-esteem.
B) social identity.
C) correspondent inference.
D) Pygmalion effect.
Limitations of case studies include:
A) It is expensive and time consuming to collect data.
B) Empirical techniques may skew results.
C) Findings may not be generalizable to other organizations.
D) Confidentiality is difficult to maintain.
A relatively stable cluster of feelings, beliefs, and behavioral predispositions is
A) an attitude.
B) a prejudice.
C) a stereotype.
D) organizational commitment.
What is the role of participation in goal setting?
A) Participation is positively correlated with performance.
B) Participation provides more goal clarity.
C) Participation increases acceptance of goals.
D) Participation provides feedback to the employees.
Research has found that
A) job satisfaction is associated with fewer occupational injuries.
B) job satisfaction is unrelated to the number of occupational injuries.
C) job satisfaction is associated with more occupational injuries.
D) There has been no research on this topic.
The factory HR manager believes that graduates of private, liberal-arts colleges are
pampered elitists and
routinely refuses to recruit at such colleges. The HR manager is ________ based on
________.
A) discriminating; stereotypes
B) stereotyping; prejudice
C) prejudiced; experience
D) forming attitudes; behavior
Which of the following people would be holding a staff position?
A) The cashier at a grocery store
B) The Director of Human Resources at a university
C) A semi-skilled assembly-line worker employed by an auto company
D) An auditor employed by a national accounting firm
How is an organizationʹs culture formed? How does it evolve and change over time?
Assume that you are a plant manager of an automobile parts manufacturer, and you
have been directed to lay off 20 employees. With reference to the discussion of
organizational justice, how should you achieve this?
Discuss the challenges facing managers today. How can the study of organizational
behavior assist in meeting these challenges?
What do you understand by the term ʺorganizational cultureʺ? How does a firm
transmit its culture to a new generation of employees?
Why should organizational leaders be concerned about stress?
List the advantages and liabilities of individual versus group decision making. What
types of decisions are best made by groups?
What are the positive and negative effects of stress on individual performance?
Identify and discuss the utility of organizational approaches for coping with stress.
Why do organizations form conglomerates? Is there an appropriate organizational
design for a conglomerate?
How would you respond to a manager who claimed that leadership is something you
do. It takes no special talents; just a good management training program.
The sales manager is facing the problem of a less-than-ideal economy, but he still must
meet the target for his territory. He needs to solicit suggestions from all members of his
sales force. How would you recommend he proceed?
Communication is defined as the process by which one party wishes to transmit some
type of information to another party. Use a model to describe the communication
process, explaining each step.
The Garratt College for Women has long been recognized as a northeastern finishing
school for the daughters of privilege. Faced with declining enrolment, the Board of
Governors voted to admit male students, to expand its curriculum to include
pre-professional majors, and to change the collegeʹs name to ʺGarratt University.ʺ Will
this affect the schoolʹs culture? How?
Many employers have a policy stating that all salary information is strictly confidential.
Do you agree with these policies? Why or why not?
