Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work,
Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour.
Tammy, Lisa, Bart, Madaline, and Roberto constitute a(n) ________ group.
A) task
B) formal
C) informal
D) performance
E) action
Rhoda is an executive assistant at a major medical center. Because she works directly
with the head doctor, Rhoda feels that it is appropriate to council patients on their
upcoming procedures. Marge, a recent graduate with a degree in Healthcare
Administration, also works at the medical center and is responsible for new patients.
Marge typically becomes irritated when Rhoda attempts to council new patients.
Marge’s irritation with Rhoda can be explained by ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm
One of the most controversial aspects of the ADA is the provision that requires
employers to make reasonable accommodations for people with ________.
A) psychiatric disabilities
B) physical disabilities
C) learning disabilities
D) medical disabilities
E) speech and language disabilities
________ refers to staying with a decision even when there is clear evidence it’s wrong.
A) Escalation of commitment
B) Hindsight bias
C) Satisficing
D) Selective perception
E) Availability bias
Which of the following would be an example of unethical politicking?
A) complimenting your supervisor on her new car
B) stating that you were an NCAA athlete when you only played intramurals
C) accepting a compliment for work you did not do
D) All are examples of unethical politicking.
E) Only B and C are examples of unethical politicking.
Your boss never gives you the benefit of the doubt. When you arrived late from lunch,
he assumed that you had simply taken too much time. He never considered that the
elevators were not working that day and the fact that you had to walk up 10 flights of
stairs. Your boss is guilty of ________.
A) a self-serving bias
B) selective perception
C) the fundamental attribution error
D) inconsistency
E) stereotyping
Samantha is an emergency medical technician. Yesterday, due to an emergency, she was
called to a house where a man suffered a heart attack. She was able to resuscitate the
man, and while her colleagues were transporting him to the ambulance she spent 10
minutes calming the 12-year-old daughter, who was home alone with the father at that
time. Based on this description, it’s safe to say that Samantha’s job is high in ________.
A) task identity
B) feedback
C) reward
D) task significance
E) skill variety
The idea of social loafing is most prominent in which country?
A) China
B) Israel
C) Serbia
D) Russia
E) Canada
In order to predict human behavior, it is best to supplement your intuitive opinions with
information derived in what fashion?
A) common sense
B) direct observation
C) systematic study
D) speculation
E) organizational theory
In addition to the organizational culture, the finance department emphasizes attention to
detail. In this example, attention to detail is a part of the ________ of the organization.
A) core values
B) significant traits
C) dominant culture
D) foundational values
E) subculture
Which of the following is an example of a shortcut used in judging others?
A) hindsight bias
B) confirmation bias
C) stereotyping
D) randomness error
E) availability bias
The power that the College Dean has been granted by the University over the faculty is
referred to as ________ power.
A) academic
B) positional
C) legitimate
D) referent
E) charismatic
________ and ________ people are more likely to assert themselves in group
situations.
A) Sociable; manipulative
B) Sociable, dominant
C) Stern; manipulative
D) Stern; dominant
E) Sociable; withdrawn
Some individuals want work that makes minimal intellectual demands and provides the
security of routine; for them, ________ is a source of job satisfaction.
A) free flow of information
B) wide span of control
C) low formalization
D) high work specialization
E) high decentralization
Which of the following statements is true regarding a matrix structure?
A) It breaks the unity-of-command concept.
B) It cannot achieve economies of scale.
C) It reduces ambiguity about who reports to whom.
D) It prevents power struggles.
E) It enhances role clarity and avoids role conflict.