Which of the following is not one of the five factors included in the Big Five Model?
A) agreeableness
B) conscientiousness
C) intuitiveness
D) emotional stability
E) extraversion
The important groups to which an individual belongs or hopes to belong are known as
the ________ groups.
A) conformation
B) reference
C) status
D) power
E) appearance
Loni has worked at local dry cleaners for the past two years as a cashier. When the store
was not busy with customers, Loni enjoyed helping Donatella, the seamstress, with
various tasks such as sewing on buttons and fixing minor holes and such. Recently,
Loni’s job description was changed to include working with Donatella in the Alterations
area 10 hours a week. Since then, Loni’s enjoyment of working with Donatella has
decreased. This decline can be explained by ________.
A) self-determination theory
B) goal setting theory
C) Theory X and Theory Y
D) hierarchy of needs
E) expectancy theory
Jo has a job interview. Which of the following will have the least effect on her feelings
on the day of the interview?
A) sleep quality that Jo had the night before
B) the amount Jo exercised on that day
C) Jo’s age
D) Jo’s gender
E) the weather on the day of the interview
In an example, a local church is made up of people who are very different in their
lifestyles and their stages of life. Mary is a 23-year-old single parent who earns the
minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he
enjoys it. Jane is a 45-year-old lawyer who earns well and is well-respected in her
profession. She is extremely career-oriented and is proud of her achievements. Jane is
likely to focus on which of the following levels of needs?
A) esteem
B) growth
C) physiological
D) self-actualization
E) safety
The basis by which jobs are grouped is called ________.
A) formalization
B) departmentalization
C) chain of command
D) span of control
E) centralization
Which of the following statements is true regarding a centralized organization?
A) A centralized organization is more flexible than a decentralized organization.
B) In a centralized organization, decision making is pushed down to the managers
closest to the action.
C) A centralized organization is more responsive than a decentralized organization.
D) In a centralized organization, top managers are rarely involved in decision making.
E) In a centralized organization, decision making is concentrated at a single point in the
organization.
Which of the following terms describes basic convictions that “a specific mode of
conduct or end-state of existence is personally or socially preferable to an opposite
mode of conduct?”
A) values
B) attitudes
C) affects
D) customs
E) traditions
Zeus Industries sells satellite television systems. Recently, the company invested
heavily in one of the many new technologies available. Employees tell senior
management that this investment was the right choice, but sales keep decreasing. Some
sales employees have also given incorrect information to suppliers, even though the
company has held numerous intensive training sessions to keep sales personnel apprised
of changes in the industry. The company has also received low customer service ratings
from recent consumer surveys. These surveys indicate that customers are frustrated with
the specialized technical knowledge necessary to operate their satellite systems. Which
of the following best characterizes the communication problems occurring between
employees and senior management?
A) filtering
B) sabotage
C) communication apprehension
D) information overload
E) selective perception
Which of the following is typically a characteristic of the organic model of
organization?
A) narrow spans of control
B) centralization
C) free flow of information
D) high formalization
E) clear chain of command
Which of the following would best serve as evidence to support the conclusion that an
individual is an authentic leader?
A) The leader is cautious about information sharing and tends to provide updates only
to top management.
B) In business exchanges, the leader puts the company’s bottom line before his or her
ideals.
C) The leader acts in the company’s best interest as long as those interests don’t conflict
with his personal ambitions.
D) The leader constantly questions his or her values.
E) The leader inspires a great deal of trust in his or her followers.
Job candidates who prefer ________ are likely to seek out and take employment in
mechanistic structures, and those who want ________ are more likely to end up in an
organic structure.
A) predictability; autonomy
B) centralization; decentralization
C) job satisfaction; job security
D) simple structure; matrix structure
E) virtual organizations; boundaryless organizations
Which of the following explains the usefulness of the systematic approach to the study
of organizational behavior?
A) Human behavior does not vary a great deal between individuals and situations.
B) Human behavior is not random.
C) Human behavior is not consistent.
D) Human behavior is rarely predictable.
E) Human behavior is often not sensible.
Aria can calculate and juggle numbers in her head. Which of the following dimensions
of intellectual ability does her skill reflect?
A) number aptitude
B) perceptual speed
C) spatial visualization
D) deductive reasoning
E) inductive reasoning
Jason works at home at least 2 days a week on a computer linked to his employer’s
office. He goes to work at odd hours and returns as he pleases. Which of the following
terms accurately represents Jason’s work arrangement?
A) autonomy
B) job sharing
C) flextime
D) telecommuting
E) task identity
Which of the following statements is true regarding task conflicts?
A) Task conflicts relate to how the work gets done.
B) Task conflicts are almost always dysfunctional.
C) Groups performing routine tasks won’t benefit from task conflict.
D) Task conflict focuses on interpersonal relationships.
E) Task conflicts hinder creativity and innovation.
Jill is an excellent technical writer. She has never missed a deadline and all her projects
are of superior quality. She now wants to telecommute two days a week, so that she can
spend more time with her family. She feels that she has proven her reliability. However,
her boss is unable to comply with her request and gives her a substantial raise instead.
Jill’s disappointment demonstrates a breakdown in the ________ relationship.
A) performance-reward
B) effort-performance
C) rewards-personal goals
D) effort-satisfaction
E) performance-achievement
The Tent Prine Inc. wishes to enhance its workforce diversity by targeting recruiting
messages to specific demographic groups underrepresented in the workforce. If it wants
to maximize its results, which of the following options should it not resort to?
A) recruit at colleges, universities, and other institutions with significant numbers of
underrepresented minorities
B) place advertisements in publications geared toward specific demographic groups
C) form partnerships with associations like the Society for Women Engineers
D) enter into a contractual agreement to hire from the Graduate Minority Business
Association
E) rely on word of mouth marketing from its employees and resort to an e-mail
campaign
When ________, the result is role conflict.
A) we lack the skills required for performing the role
B) we do not approve of the behavioral requirements of a role
C) our view of the role is different from others’ expectations of that role
D) compliance with one role requirement may make it difficult to comply with another
E) different groups of people associate different norms with a role