Creative solutions to problems are valued because they are new and different from
traditional solutions.
Telecommuting satisfies the needs of employees to interact socially.
Environmental complexity refers to the number of components that an organization
must deal with.
The three key elements in the definition of motivation are energy, direction, and
achievement.
Profitability ratios are a traditional way for a company to measure success.
Job specialization continues to be a popular way to increase productivity today.
The purchase price of a product has no influence on calculating EOQ.
People value history because it can help put events that are taking place today into
perspective.
In the “white-water rapids” metaphor of change, managers should expect change at any
time, and it may last for unspecified lengths of time.
Communication in the U.S. business world typically does not strive for clarity.
Disruptive effects of diversity on team performance can decline over time.
In the Six Sigma system, the higher the sigma value, the greater the number of defects
you would expect from a product.
A major goal of behavioral leadership studies is to find ways to train people to be
leaders.
Fiedler concluded that relationship-oriented leaders seemed to perform better in highly
unfavorable situations.
High cohesiveness combined with a strong alignment between group goals and
organizational goals typically results in this.
A) strong productivity increase
B) strong productivity decrease
C) small productivity decrease
D) no productivity change
Application of Skills (Scenario)
Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local
club, meeting other stand-ups, doing a lot of listening and finding out how they learned
their trade. It got to the point where several of the star acts were trying out their new
material on Harris. If Harris laughed, the material must be good, they said. Finally
Harris got to the point where he wanted to try out his own act. Bobby G, a successful
comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his
material Harris couldn’t help but wonder about the odd, pained expression on Bobby’s
face. When it was over, Bobby told him, “Very funny, Harris. Keep working on it.” It
was at that point that Harris decided he would become an agent for other comedians.
Somehow, he knew that that was what he was truly suited for.
Spending time with comedians learning about their trade is an example of which
political skill?
A) establishing a power base
B) networking and finding connections
C) using information strategically
D) competing for resources
All of the following are barriers to effective interpersonal communication EXCEPT
________.
A) filtering
B) selective perception
C) feedback
D) language
A manager does a break-even analysis and finds that his value for BE, the break-even
point, has decreased over time. Which of the following could be responsible for this
event?
A) TFC has increased.
B) P has increased.
C) VC has decreased.
D) P has decreased.
This payoff matrix gives potential dollar gain values in millions for strategies S1, S2,
S3, and S4 for the Bent Fork National Bank and competitive strategies CA1, CA2, and
CA3 for the Straight Spoon Bank. If Bent Fork is pessimistic, which strategy will it
choose?
A) S1
B) S2
C) S3
D) S4
Nine out of ten organizations in the United States pay their workers on a scale that is
based primarily on ________.
A) skills
B) seniority
C) status
D) performance
What does a company’s prompt, courteous, and helpful answering of a telephone with a
human operator signal to the customer who is calling?
A) The company has high prices.
B) The company is wasting resources on telephone operators.
C) The company is responsive to the customer’s needs.
D) The company has low prices.
A person who is being hypocritical about something that has high importance in her life
would be likely to experience ________ discomfort from cognitive dissonance.
A) low
B) no
C) high
D) minimal
Which of the following views of management would agree with the statement that
managers should not be held accountable for changing global economic conditions?
A) the geocentric view
B) the new-world order view
C) the demographic view
D) the symbolic view
Managers began to look at how systems theory related to organizations in this decade.
A) 1940s
B) 1950s
C) 1960s
D) 1980s
An internal analysis, the third step of the strategic management process helps identify
________.
A) opportunities and threats
B) resources and capabilities
C) opportunities and possibilities
D) values and philosophy
Business Expansion Plan (Scenario)
As a business expansion director, Shana’s goal is to scout potential locations for her
company’s planned expansion to other countries. There are many options, some of
which include maintaining the business’s head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
If Shana’s company reorganizes based on industry groups with no designated home
country, the entire organization would be considered a ________.
A) transnational organization
B) strategic alliance
C) multidomestic corporation
D) global corporation
Which of the following is NOT included as part of the quantitative approach to
management?
A) statistics
B) optimization models
C) organizational behavior
D) computer simulations