Job rotation systematically moves employees from one job to another, thereby
increasing the number of different tasks an employee performs without increasing the
complexity of any one job.
a. True
b. False
Which of the following refers to the degree to which organizational tasks are
subdivided into individual jobs?
a. Multitasking
b. Lines of authority
c. Work specialization
d. Autonomy
e. Team structure
A chief ethics officer is a company executive who oversees all aspects of ethics and
legal compliance.
a. True
b. False
Which of the following is the most frequently used and a highly effective influence
tactic?
a. Using rational persuasion
b. Rewarding desired behaviors
c. Relying on the rule of reciprocity
d. Making people like you
e. Developing allies
Andrea is team leader of the focus group at her organization. In the past, the group was
plagued by lack of cooperation and disrespect. Today, she told team members that if
anyone tried to undermine another member, that person would be kicked off the team.
This is an example of a(n):
a. critical event.
b. explicit statement.
c. experiential carryover.
d. implied norm.
e. accommodation.
Gail Griffith, manager of the finance division, distributes relevant information everyday
to all her employees enabling them to make quality decisions. Gail is performing which
of the following roles?
a. Monitor role
b. Disseminator role
c. Spokesperson role
d. Disturbance handler role
e. Figurehead role
Organizational development involves the application of behavioral science techniques
to improve an organization’s effectiveness and success.
a. True
b. False
Skill-based pay means linking compensation to the specific tasks an employee
performs.
a. True
b. False
Two possible tactics for overcoming resistance to change are coercion and negotiation.
a. True
b. False
Which of the following theories focuses on changing or modifying employees’
on-the-job behavior through the appropriate use of immediate rewards and
punishments?
a. Reinforcement theory
b. ERG theory
c. Hierarchy of needs theory
d. Experiential learning theory
e. Content theory
Homogeneous top management teams tend to be broadminded in their perspectives.
a. True
b. False
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs
theory?
a. Safety needs
b. Compensation needs
c. Physiological needs
d. Esteem needs
e. Self-actualization needs
Low Machs are particularly good in jobs that require bargaining skills or that involve
substantial rewards for winning.
a. True
b. False
Although she loves her job, Gloria is contemplating leaving it to focus her energy on
parenting her three children.
This would demonstrate which factor affecting women’s careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
The______ is the product or functional boss, who is responsible for one side of the
matrix.
a. matrix boss
b. production supervisor
c. department boss
d. top leader
e. two-boss employee