A company’s written evaluation of its experience with a particular product may be
presented in letter form and sent to the person who requests it.
When giving oral presentations, regardless of audience size, however, variety in volume
is good for interest and emphasis.
You can create an instructive format by clearly indicating the hierarchy of the
information in your business report.
You can make your verbs more active by using the active voice.
Abbreviations have no place in text messaging.
Research studies indicate that negative news is received more positively when there is
no preceding explanation.
When writing a general favorable response, you should avoid adding comments,
questions, suggestions, or additional information even if such material is relevant to the
reader’s original request.
Which of the following is an example of external-operational communication?
A. Discussions that senior management holds to determine the goals and processes of
the business
B. The orders and instructions that supervisors give employees about dealing with
angry customers
C. Discussion between the heads of two companies about the possibility of a merger
between their companies
D. The reports that employees prepare concerning sales, production, inventories,
finance and maintenance
E. The messages that employees write to their supervisors regarding the progress of
their work
Why is the use of rubber stamps discouraged in business communications?
A. A lot of time is wasted in choosing an appropriate rubber stamp.
B. They add a personal touch to your message.
C. They are adapted to specific situations.
D. They communicate the effect of routine treatment.
E. They are not available to a writer at all times.
Which of the following statements is true about business communication within an
organization?
A. An organization dealing in repair services is most likely to require far more
communication than an organization dealing in automobile manufacturing.
B. Businesses in a comparatively stable environment tend to depend on established
types of formal communication in a set organizational hierarchy.
C. Simpler organizations typically require more communication as compared to
complex organizations.
D. The geographic dispersion of an organization does not affect its internal
communication.
E. The communication of homogeneous organization requires more adaptation to
participants’values than that of a multicultural organization.
Which of the following guidelines should be followed whenhandling two or more
questions for a favorable response message?
A. Order your answers logically or arrange them in paragraphs.
B. Make your answers stand out by dedicating a different response message to each
answer.
C. When answering two or more questions, preferably only answer the most important
question.
D. Avoid telling the reader that you are complying with the request, it sounds
redundant.
E. Avoid identifying the message being answered in the subject line.
Which of the following sentences uses an idiom correctly?
A. The child was scolded for speaking out of turn.
B. They turned out at the wedding.
C. The car ran up a dog.
D. The accused was in the run for weeks.
E. He finally made of as an artist.
The advantage of desktop publishing programs such as Microsoft Publisher or Adobe
InDesign over Word is that they:
A. provide better IRM tools.
B. are more portable across different operating systems.
C. allow users toimport their references from online sources.
D. are less expensive compared to Word.
E. provide more flexibility and precision for locating information on the page.
Which of the following sentences has a dangling/misplaced modifier?
A. Denver served pie to his guests on paper plates.
B. We have compiled a list of likely prospects.
C. Haven’t we been here before?
D. Our house is old, and we plan to sell it soon to the highest bidder.
E. Joe told the children a funny story before they went to bed.
Which of the following is true about problem statements?
A. Problem statements are generally written as declarative statements.
B. When the problem statement of a business report is well written, the purpose
statement becomes redundant.
C. Problem statements are typically written in the form of a question.
D. The infinitive phrase is most preferred for writing problem statements.
E. Problem statements avoid the use of active voice.
Which of the following statements is true about cultural differences regarding body
positions and movements?
A. In the United States, most people indicate the number “one” by holding up the
thumb.
B. Chinese people greet each other with kisses on both cheeks.
C. In the United States an up-and-down movement of the head means “no” and a
side-to-side movement of the head means “yes.”
D. To point to themselves, Americans point to their chests.
E. To point to themselves, the Chinese point to their abdomen.
Messages for goods and services that do not perform any discernible function will most
likely:
A. have an emotional appeal.
B. have alogical appeal.
C. have a rational appeal.
D. avoid using pathos to attract consumers.
E. use logos to attract consumers.
Authorities who favor the inclusion of a statement of objective resume reason that:
A. it helps increase the overall length of a resume thereby making it strong.
B. it summarizes the skills and qualifications of a person.
C. it is the most appealing and prominent aspect of a resume.
D. it helps a recruiter see quickly where an applicant might fit into a company.
E. limits the applicant to a single position and eliminates consideration for other jobs
that may be available.
Which of the following sentences uses atwo-word verb?
A. The child had an imaginary friend named Mike.
B. Jack planted roses in his garden.
C. He was asked to turn off the lights.
D. The convertible swerved and crashed.
E. She saved the cat from drowning in the lake.
Which of the following is a visual cue that helps readers interpret written reports?
A. Pauses
B. Punctuation
C. Rate of delivery
D. Volume emphasis
E. Inflection
Which of the following is true of footnotes?
A. Footnotes must always specify the who, what, where, when, and why of the five Ws.
B. Footnotes are similar to talking headings which give a reader the main message of
the visual.
C. Footnotes, by convention, appear above the tabular displays or visuals that they refer
to.
D. Footnotes are keyed to the part that they explain by means of a superscript number
or symbol.
E. Footnotes are the top-most components of a visual.
If the information you have collected has some relation to geographic location, you
should typicallyuse a _____ division.
A. place
B. time
C. quantity
D. progress
E. quality
For proposals, there is always a need for the description of what the writer proposes to
do. This need is:
A. most effectively put across when presented in an elaborate manner breaking away
from the rule of being concise.
B. irrelevant in situations where an RFP is issued.
C. the primary message of any proposal.
D. emphasized best with the we-viewpoint.
E. irrelevant in sales proposals.
The grapevine of an organization is best defined as:
A. the formal network within an organization.
B. the formal network that exists outside a organization.
C. the main lines of operational communication.
D. the informal network within an organization.
E. the formal network used by anorganization to communicate with its competitors.
In which of the following cases will a less formal style of communication be most
appropriate?
A. When communicating with someone at a higher level than the writer
B. When communicating with someone who is acquainted with the writer
C. When writing a ceremonial message, such as a commendation or inspirational
announcement
D. When writing an official reprimand
E. When using genres such as letters, long reports, or external proposals
Rubber stamps should be avoided in business communications because:
A. a lot of time is wasted in choosing an appropriate rubber stamp.
B. they add a personal touch to your message.
C. they are adapted to specific situations.
D. they are not available to a writer at all times.
E. they are not specific enough.