People are usually forced to think more thoroughly about what they want to convey in a
spoken message than in a written one.
Work specialization increases the time spent in changing tasks.
Compared to traditional departments, teams tend to be less flexible and less responsive
to changing events.
The matrix structure breaks the unity-of-command concept.
Research shows a strong connection between tenure and absenteeism.
Organizational behavior is essentially the study of “people skills”.
An individual’s place in the interview schedule may affect the interviewer’s evaluation
of the applicant. This is an example of confirmation bias.
People are more willing to accept changes if they trust the managers implementing
them.
A virtual organization lacks flexibility.
The less control people have over the pace of their work, the greater the stress and
dissatisfaction.
The degree to which members of the group are similar to, or different from, one another
is considered as diversity.
Anthropology has helped us understand differences in values and attitudes between
people in different countries.
Which of the following is not an ingredient common to all MBO programs?
A) an explicit time period
B) participative decision making
C) interdependence of tasks
D) performance feedback
E) specification of the goal
Iris is a new employee at Schmitt Enterprises, a company which specializes in the
production and sale of personal protection items. Marshall founded the company ten
years ago and has been working in law enforcement and personal security for fifteen
years. When considering her working relationship with Marshall, Iris should consider
most ________.
A) if Marshall is a suitable formal mentor
B) if Marshall is a suitable informal mentor
C) if Joe is a good match for Iris’ style, needs and skills
D) both A and C
E) both B and C
Using covert influence to overcome resistance to change is called ________.
A) negotiation
B) cooptation
C) education
D) coercion
E) manipulation
Which of the following statements is true regarding the effect of group cohesiveness
and performance norms on group productivity?
A) When cohesiveness is low and performance norms are also low, productivity will be
high.
B) The productivity of the group is affected by the performance norms but not by the
cohesiveness of the group.
C) If cohesiveness is high and performance norms are low, productivity will be high.
D) If cohesiveness is low and performance norms are high, productivity will be low.
E) When both cohesiveness and performance norms are high, productivity will be high.
The three-component model of creativity proposes that individual creativity essentially
requires expertise, creative thinking skills, and ________.
A) external locus of control
B) intrinsic task motivation
C) emotional intelligence
D) positivity offset
E) selective perception
Which of the following is one of the four ways of increasing self-efficacy that involves
gaining relevant experience with the task or job?
A) verbal persuasion
B) enactive mastery
C) vicarious modeling
D) arousal
E) focused training
The manner in which people carry themselves in terms of race and ethnicity is
commonly referred to as ________.
A) heritage
B) ethnic background
C) cultural identity
D) regionalistic customs
E) collective individuality
Shawna works as a sales agent at a local big box electronics retailer in the camera
department. Though she has been successful in her position, she has grown a bit tired
and is suffering from overroutinization. Which of the following would be the best
opportunity for job rotation for Shawna?
A) moving to sales in the computer department
B) moving to customer service
C) moving to human resources
D) moving to assistant manager
E) moving to a new store
Which is the best manner in which to introduce information-security to an
organization’s employees?
A) memo
B) letter
C) meeting
D) discussion forum
E) training video
When engaging in upward communication an employee should not ________.
A) meet his manager alone in a conference room
B) communicate in headlines
C) support ideas with action
D) engage in a meandering discussion
E) prepare an agenda
List and describe the physical abilities needed in the performance of physical tasks.
Most of the research in OB has been concerned with three attitudes: job satisfaction, job
involvement, and organizational commitment. Explain the difference between these
attitudes.
Discuss the effects of personality traits on effectiveness of negotiations.
Explain how the grapevine functions and why it exists in organizational
communication.
What are some special challenges that virtual teams face? For virtual teams to be
effective, what should management ensure?