One of the daily, delicate balancing acts that logistics managers have to perform
involves the trade-off between customer satisfaction and cost to serve.
A firm’s business practices toward its labor force pertain mainly to the economic aspect
of the triple bottom line concept.
Process analysis can help answer many important questions such as how many
customers can a process handle per hour.
“Product-service bundling” refers to a company building service activities into its
product offerings for its customers.
A quality guru named Joseph M. Juran is well known for his program structured around
“14 points” for management.
Derivative projects are those that address incremental changes to products or processes.
The acronym CPOE stands for computerized prescription order entry.
A workcenter layout is similar to the basic production layout format of job-shop.
Net change MRP systems are “activity” driven.