A people-related step in building an effective team is setting stable goals and priorities
for the team.
The first step in the incremental improvement process involves organizing a quality
improvement team.
Fiedler’s contingency theory proposes that leaders should change their styles to match
the situation.
Gender-role stereotypes are negative perceptions of women based on what society
believes are appropriate behaviors for them.
One of the disadvantages of group decision-making is that they cost the organization
more than individual decisions.
Competitor motivation refers to the incentives that an organization has to take action.
Vertical dimensioning is directly related to the concept of the scalar relationship—that
is, the chain of command.
Strategic implementation is the last step of the strategic management process.
An effective listener should go easy on arguments and criticism because being critical
________.
A) reduces the importance of the conversation
B) is a symptom of unreceptive communication
C) puts the talker on the defensive
D) creates a permissive environment for the speaker
E) is a sign of distraction
According to Donaldson and Scannell, in which of the following stages do managers
learn how to interact with diverse groups and cultures by deliberately thinking about
how to behave?
A) conscious competition
B) controlled incompetence
C) conscious competence
D) unconscious competence
E) unconscious incompetence
Jonah has been team manager for eight years now. In that time, his performance has
remained consistently satisfactory, but there have been no drastic changes. A junior
colleague was recently promoted to department head and Jonah now reports to him.
Jonah’s career can best be described as being in the ________ stage.
A) exploration
B) establishment
C) maintenance
D) plateauing
E) decline
Which of the following is a characteristic of the decline stage of the product life cycle?
A) competitors enter the market
B) sales are typically due to the need to replace a worn-out product
C) the product is replaced by a competing product
D) sales are just beginning to build
E) product sales continue to climb
Which one of the following approaches has its origin in World War II, when scientists
were asked to help the military solve complex operational problems?
A) classical approach
B) operations research approach
C) behavioral approach
D) human relations approach
E) systems approach
Which of the following actions is performed during the personal judgement stage of the
selection process?
A) A candidate’s personality aspects are determined.
B) A candidate’s records and data sheets are screened for adequate educational and
performance record.
C) A candidate is placed in an available position.
D) A candidate’s innate ability and ambition are assessed.
E) A candidate’s past performance records are reviewed.
Which of the following is a purely procedural step that could be taken to increase the
probability that a committee will be successful?
A) rephrasing ideas already expressed
B) specifying the authority of the committee
C) bringing all members into active participation
D) stimulating further thought by members
E) keeping the goals of the group flexible
The Hawthorne Studies were conducted in two phases: the relay assembly test room
experiments and the bank wiring observation room experiment. Which of the following
approaches was developed based on these studies?
A) the behavioral approach
B) the contingency approach
C) the system approach
D) the management science approach
E) the classical approach
In the scientific approach to management advocated by management science
researchers, after using a model to deduce how the system will behave under
conditions, researchers must ________.
A) observe the workings of the parts of the system
B) separate the system into its component parts
C) construct a generalized framework of the system
D) observe the system whose behavior must be explained
E) test the model by performing an experiment on the actual system
Information required for decisions related to operational control should ________.
A) emphasize the future
B) be well defined and narrow
C) come largely from external sources
D) primarily contain historical data
E) provide an aggregate without going into the details
The assets available to managers for production are called ________.
A) managerial structures
B) organizational layouts
C) process structures
D) organizational resources
E) functional layouts
________ is the continuous process of involving all organization members in ensuring
that every activity related to the production of goods or services has an appropriate role
in establishing product quality.
A) Customer relationship management
B) Enterprise resource planning
C) Supply chain management
D) Total quality management
E) Warehouse management
Which of the following is the first step in the controlling process?
A) evaluating performance
B) taking corrective action
C) measuring performance
D) recognizing problems
E) recognizing symptoms
Which of the following is the final step in an organizational socialization process?
A) providing initial work experiences
B) knowledge transfer to the new employees
C) defining informal organization
D) providing role models
E) evaluating the cultural fit
What is a Gantt chart, explain its features.
What are human skills and why are they important at all levels of management? Which
of these three skills-human, technical and conceptual, should a CEO of an organization
focus on and why?
Enlist the ten commandments of effective listening.
Discuss the advantages of group decision-making.
Any level of stress can be damaging to an organization. Critically analyze this
statement.
Explain brainstorming as a group decision process.
Distinguish between a group and a team.