There are two types of loops in causal loop analysis: reinforcing loops and feedback
loops.
The supply chain processes mentioned in the textbook are planning, sourcing,
delivering, and returning.
“Combine the pain” is an application of behavioral science to service encounters. It
means that, when something is going wrong for a group of customers, it is better to
totally enrage one or a very few customers rather than slightly annoying a large number
of customers.
A master production schedule is an input to a material requirements planning (MRP)
system.
Transfer batch is another term for process batch.
Process analysis can help answer many important questions such as why change in a
process is necessary.
A key principle of reengineering is to downsize (layoff) workers and do the same
amount of