The type of power that results from the leader’s legitimate authority, based upon his or
her position within the organization, is called coercive power.
a. True
b. False
Threats are characteristics of the internal environment that may prevent the organization
from achieving its strategic goals.
a. True
b. False
A country’s physical facilities that support economic activities make up its
infrastructure.
a. True
b. False
Which of these is the use of influence to motivate employees to achieve organizational
goals?
a. Leading
b. Controlling
c. Organizing
d. Planning
e. Staffing
_____ is the second step in attracting individuals who show signs of becoming valued,
productive, and satisfied employees.
a. Selecting the candidate
b. Choosing recruiting procedures
c. Applying the matching model
d. Human resource planning
e. Initiating change
Competitive advantage refers to the set of decisions and actions used to formulate and
implement strategies.
a. True
b. False
Which of the following is defined by the text as the application of behavioral science
knowledge to improve an organization’s health and effectiveness through its ability to
cope with environmental changes, improve internal relationships, and increase
problem-solving capabilities?
a. Conflict management
b. Organizational revitalization
c. Organizational development
d. Organizational linkage
e. Horizontal linkage
The feedback control model is a comprehensive management control system that
balances traditional financial measures with measures of customer service, internal
business processes, and the organization’s capacity for learning and growth.
a. True
b. False
Which of the following is a popular small business form because it is easy to start and
has few legal requirements?
a. A partnership
b. A proprietorship
c. A corporation
d. An association
e. A trade alliance
Solicitation with the promise of reward is the highest level of sexual harassment.
a. True
b. False
Which of the following is an invisible barrier that separates women and minorities from
top management positions?
a. The barrier to entry
b. Affirmative action
c. Equal opportunity
d. The glass ceiling
e. The glass wall
A situation would be considered highly favorable to the leader when tasks are highly
unstructured and the leader has little formal authority.
a. True
b. False
Routine messages typically are ambiguous, concern novel events and impose great
potential for misunderstanding.
a. True
b. False
The scalar chain is a hypothetical chain that provides horizontal links between
unionized workers in different departments in an organization.
a. True
b. False
Which of the following is often considered the “father of the quality movement?”
a. Weber
b. Gilbreth
c. Follett
d. Deming
e. Gehrke
Which of the following is defined as the tendency to direct much of one’s behavior
toward the acquisition of power and the manipulation of others for personal gain?
a. Authoritarianism
b. External locus of control
c. Introversion characteristic
d. Machiavellianism
e. Organizational citizenship
Based on the notion that organizations are dealing with a very turbulent and uncertain
external environment, more organizations are requiringto perform boundary-spanning
activities.
a. top leaders
b. middle managers
c. line managers
d. all employees
e. suppliers
Andrew, a young entrepreneur, feels sure about his ability to win customers through his
people skills. He is comfortable with his ability to handle technical details and feels that
he is able to keep his business moving. This most closely relates to which personality
trait of entrepreneurs?
a. Need to achieve
b. Impatience
c. Tolerance for ambiguity
d. High energy level
e. Self-confidence
Unfortunately, discretionary responsibility is involuntary and is mandated by
economics, law, or ethics.
a. True
b. False
Referent power depends on the leader’s:
a. formal title.
b. position in the hierarchy.
c. personal characteristics.
d. salary.
e. reward power.
To translate the symbols used in a message for the purpose of interpreting its meaning is
called_______.
Describe the six interpersonal influence tactics for leaders:
The systematic process through which managers regulate organizational activities is
known as________.
The _____stage of development is a period of orientation and getting acquainted.
The_______ provides three types of information: assets, liabilities, and owners’ equity.