When delays are routine and expected and do not pose a serious problem, you should
use the indirect approach.
Saving documents is an audience-centered effort.
In a message granting an adjustment, you should make repeated references to the
problem being corrected.
Microsoft Word provides more flexibility when compared to programs like Microsoft
Publisher and Adobe InDesign.
People from different cultures often vary in their attitudes toward space.
The following sentence has one independent clause and one dependent clause. Since the
question was tough, I had trouble answering.
Style refers to a set of voice behaviors that gives each person a unique voice.
Grammar and style checkers identify possible problems with specific words that might
be slang.
Which of these concluding sentences is most likely to build goodwill in aroutine inquiry
message?
A. Your preparation of estimates by June 13 will enable us to choose a contractor by the
month-end.
B. A prompt reply to the request we have put forward will be highly appreciated.
C. Thank you in advance for your help.
D. Hoping to hear from you soon.
E. I must have these cost estimates ASAP.
Which of following is the best way to begin a message refusing a request for free use of
equipment for a charity?
A. “We have received your message requesting for the use of our duplicating equipment
and wish we could help.”
B. “Your message has been sent to me for consideration.”
C. “We deeply regret that our duplication equipment cannot be loaned at this time.”
D. “Thank you for letting us know about the important work your center is doing for
our city. The youth you serve are clearly benefiting from your efforts.”
E. “Although we would like to grant your request, we are not able to do so at this time.”
Which of the following sentences is the best example of the use of unfamiliar words?
A. John’s computer tends to shut down when it becomes hot.
B. John’s computer does not work properly when it heats up.
C. John’s computer does not work properly when it runs hot.
D. John’s computer has the tendency to shut down when operating at elevated
temperatures.
E. John’s computer tends to shut down when it runs hot.
In the course of the communication process, which of the given steps logically follows
after the listener receives the message sent by the communicator?
A. Considering the possible strategies
B. Interpreting the message
C. Replying to the message
D. Choosing the medium of reply
E. Generating themessage
The widespread use of the Internet, which has resulted in an increased transparency in
organizations’business practices and an increased accountability to the public has:
A. resulted in an increased focus in developing a socially responsible image.
B. laid restrictions on the quick spread of negative information.
C. had an adverse affect on workforce diversity.
D. reduced the need for strong analytical skills.
E. eliminated the need for external-operational communication.
Which of the following uses the correct case of the pronoun?
A. Between you and me, I don’t trust him.
B. He was waiting for my brother and I.
C. Emma is as old as me.
D. Nobody but he was present.
E. Because the investigator praised Ms. Smith and I, we were promoted.
Which of the following statements is true about sentence length?
A. The more words and ideas there are in a sentence, the lesser the likelihood of
misunderstanding.
B. Business audiences prefer longer sentences because they provide more information.
C. Business audiences tend to prefer long, complex sentences instead of short ones.
D. Business audiences prefer longer sentences because they are more persuasive.
Which of the following is true of transmittal messages?
A. A transmittal message is nonpersonalized.
B. Even in cases of extreme formality, the use ofpersonal pronouns and conversational
language is avoided in transmittal messages.
C. A transmittal letter does not identify a report’s purpose or contents.
D. A transmittal message ends with a pleasant, forward-looking comment.
E. The transmittal letter and the executive summary should not becombined.
Which of the followingis true about conversational language?
A. Conversational language is warm, natural, and personable.
B. In business, a conversational style involves the use of impersonal wording.
C. In business, a conversational style involves the use of stiff wording.
D. Conversational language is mostly used for writing ceremonial messages.
E. Conversational language is most appropriate for writing a crisis response.
Being extremely knowledgeable about the topic you’re presenting, gathering necessary
information, making a presentation well designed and well written, with no
grammatical errors, are techniques that project the personal trait of _____.
A. competence
B. confidence
C. friendliness
D. sincerity
E. compassion
Which of the following should be included in the body of a direct claim?
A. An indirect statement blaming the reader
B. A direct statement accusing the reader of unprofessional services
C. A statement with words such as disappointment and complaint that reflects your
emotions
D. A paragraph of explanation to help your reader understand your claim
E. A statement identifying your long-standing business relationship written in the
we-viewpoint
Which of the following sentences is the best example of the use of familiar words?
A. We are buying new computers this week.
B. We have a platonic relationship.
C. Karen was livid with anger because Rob was late for the meeting.
D. Please try to expedite the process.
E. He wore an immaculate suit to office.
The style of organizing Web pages such that the main point is presented first, followed
by supporting information and then by the historical or background information is
called the _____ style.
A. vertical pyramid
B. indirect
C. horizontal
D. roundabout
E. inverted pyramid
_____ tools help store information in an organized fashion so users can retrieve them
readily when needed.
A. Statistical
B. Word-processing
C. Thesaurus
D. Database
E. IRM
A webcast can be defined as:
A. a Web-based get-together, usually for a small group of people who have chosen to
conduct their interactions online.
B. an online medium that enables employees to improve their productivity.
C. a presentation that details a complex topic about effects of the Web in businesses.
D. a live video being broadcast to an audience but provides no means of audience
participation.
E. an onlinemedium where a main speaker or speakers present on their topic of
expertise and allows for audience interaction.
Which of the following is an error of format?
A. Distracting use of grids and shading
B. Excessive expansion of the visual, either horizontally or vertically
C. Violation of the zero beginning in a series
D. Beginning the scale at a high number
E. Beginning the scale at a low number
Which of the following sentences will have the most positive effect?
A. We cannot provide a refund for the purchased product.
B. Your inability to produce the purchase invoice has resulted in a refund being refused.
C. We can offer you a refund if you can provide us with the purchase invoice.
D. While a refund is not possible at the given time, we can do so if you submit the
purchase invoice.
Which of the following sentences illustrates faulty parallelism?
A. He likes to read and sleep.
B. She spends her time knitting sweaters and selling them at the farmer’s market.
C. They spent the day visiting the shops and walked on the beach.
D. She wrote the report slowly and carefully.
E. The farm grooms horses for competing in races.
Which of the following guidelines should be followed when granting an adjustment?
A. You should use negative words if the reader has accused you or your company.
B. You should place the blame squarely on the reader.
C. You should use words which show that you are ready to look beyond the reader’s
faults.
D. You should try to regain any confidence that the reader may have lost from the
experience.
Which of the following is an orderly arrangement of rows and columns?
A. Leaderwork
B. Gantt chart
C. Clustered bar chart
D. Scatter plot
E. Table
Define descriptive statistics.
Explain the general plan for direct-order messages.
How can business writers avoid misrepresenting concepts?
How should one begin an indirectclaim message?
List at least five techniques that enhance courtesy in business messages.
Describe the purpose and form of memorandums or memos.
What are theinternal factors one needs to consider when searching for a job?