Tests of the validity of evidence include all of the following, EXCEPT:
a. Statistics
b. Testimony
c. Comparisons and analogies
d. Emotions
To communicate with audiences,you should use a conventional mode of
presentation,refe to common knowledge as much as possible, provide appropriate
background information, and include lots of definitions and explanations.
a. Managerial
b. Non-expert
c. Expert
d. International or multicultural
When handling the news media during a crisis communication situation, it is acceptable
to make “off the record”
comments as long as you make it clear to the media that your comments should not be
made public.
a. True
b. False
A television commercial that shows young people enjoying a day at the beach in their
SUV is an example of the use of the appeal.
a. Ethical
b. Logical
c. Emotional
d. Existential
If you are communicating to your co-workers about a product on which all of you have
been working for the past six months, it is probably safe to use acronyms related to the
product and your company, since you can assume that your audience is knowledgeable
about the meanings of those abbreviations.
a. True
b. False
When providing performance feedback, it is important to .
a. Ask for feedback after providing the performance review
b. Talk very slowly
c. Encourage discussion
d. Include all levels of management in the room during the review
The costs to an organization from poor employee communication include all of the
following, EXCEPT:
a. Dissatisfied customers from poor customer service
b. Higher product defect rates
c. Stifled innovation
d. Increased governmental regulation
is an honest understanding of the self, including your attitudes, values, beliefs,
strengths, and weaknesses.
a. Self-esteem
b. Confidence
c. Egocentrism
d. Self-awareness
When you are part of a group presentation, what is the most effective thing you can do
while in front of an audience listening to a fellow group member speak?
a. Review your notes.
b. Face the audience and smile.
c. Look at the floor.
d. Give your attention to the speaker.
All of the following are common types of social media used by organizations,
EXCEPT:
a. Social networking
b. Wikis
c. E-mail
d. Microblogs
All of the following are tactics for developing an audience centered message EXCEPT:
a. Put main points at the beginning of the presentation
b. Eliminate irrelevant information
c. Proofread for correctness
d. Ensure that you are including as many topics as possible to cater to all audience
members
Research shows that conflict is a negative influence in business and therefore should be
avoided as much as possible.
a. True
b. False
The distinction between leadership and management is that leaders coordinate and
organize activities while managers influence people.
a. True
b. False
According to Rosabeth Moss Kanter, the work of a manager has changed from a focus
on communication to an emphasis on planning, organizing, and coordinating.
a. True
b. False
A “winÂwin” problemÂsolving orientation most closely resembles the
a. competing
b. collaborating
c. avoiding
d. yielding
Why is it beneficial to use graphic elements in business presentations? Please provide
examples to illustrate your points.
List the dimensions of emotional intelligence and briefly explain each one.
List three types of graphics commonly used in business messages and briefly explain
the proper use of each.
Name three types of unethical messages proposed by Redding and provide an example
of each.
What are the challenges to implementing a dialogic model of communication in today’s
workplace?
List and briefly explain three disadvantages of delivering self-centered messages.
List the factors that help build credibility and provide examples of how you might use
each to build your own credibility. How can credibility help you to attain your career
goals?
List three of the five types of inferential errors.
Write a message, using one of the structures for creating a logical structure. Be sure to
identify the structure you have chosen.
List the techniques you can use in a message intended for an expert audience.