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Prior to the Hawthorne studies, managers paid little attention to the role of ________ in
making decisions.
A) productivity
B) human behavior
C) efficiency
D) cost control
This is the goal of employment planning.
A) selecting competent employees
B) obtaining competent employees with up-to-date skills
C) obtaining competent and high-performing employees
D) selecting high-performing employees only
The quantitative approach to management was largely used to improve ________.
A) productivity
B) efficiency
C) decision making
D) planning
To gain a sustainable competitive advantage, a pharmaceutical company might
________.
A) market aggressively
B) set high prices for its products
C) secure exclusive rights to produce a drug
D) produce as many generic drugs as possible
Most workers learn what is expected from them on the job from group ________.
A) roles
B) size
C) cohesiveness
D) norms
Joan Woodward conducted pioneering studies on how this affected the structure of
companies.
A) ethics
B) technology
C) values
D) corporate culture
In looking for possible jobs, a primary concern should be to pay attention to the
________.
A) jobs that are in high-tech industries
B) jobs that are in low-tech industries
C) industries that have the highest compensation scale
D) industries that are expanding rather than declining
A(n) ________ organization is able to change rapidly as needs require.
A) organic
B) hierarchical
C) vertical
D) mechanistic
Which of the following is NOT true of active listening?
A) It is a skill that most people need to improve.
B) Listening demands serious intellectual effort.
C) Active listening demands intense concentration.
D) Empathy is a barrier to active listening.
Auto company engineers want technical terms such as limited slip differential used in
car ads. Ad execs, on the other hand, don't want these terms used. The cause of their
disagreement is ________.
A) emotion
B) selective perception
C) language
D) gender
This is the most important resource in any value chain.
A) employees
B) raw materials
C) capital
D) technology
The leader-participation model contends that leader behavior should ________.
A) never vary
B) adjust to the structure of the task involved
C) be dependent on the traits of the leader
D) be consistent from task to task
Verbal intonation is a form of ________.
A) verbal communication
B) body language
C) nonverbal communication
D) facial expression
Of the following, which is the lowest level of management?
A) a nonmanagerial employee
B) an individual involved in defining the organization's philosophy
C) a vice president
D) a middle manager
