______ is the approach that defines how a decision maker should make decisions and
provides guidelines for reaching an ideal outcome for the organization.
a. Administrative
b. Descriptive
c. Normative
d. Bounded rationality
e. None of these
It seems that once a year the managers of Stone Construction, Inc. attempt a major
organization intervention, such as management-by-objectives. They never seem to be
satisfied with the performance of Stone Construction and, sure enough, 12 months later,
along comes another major intervention. By implementing organizational change in this
way, Stone Construction’s management may well be violating the principle of:
a. benchmarking.
b. continuous improvement.
c. unity of direction.
d. top-down control.
e. none of these.
Jurgen is one of several middle managers sent to a training course on leadership skills.
Through this effort, the organization is attempting:
a. organization change
b. organization development
c. people change
d. culture change
e. artifact change
The functional structure is appropriate when the primary goal is innovation and
flexibility.
a. True
b. False
A process in which lower level managers anticipate their department’s resource needs
and pass them to top management for approval is called top-down budgeting.
a. True
b. False
All of the following are goals of human resource management EXCEPT :
a. finding the right people for the job.
b. managing talent so people achieve their potential.
c. maintaining an effective work force.
d. turning over an effective workforce.
e. both attracting an effective work force and maintaining an effective work force.
______ refers to the fact that services are perishable and cannot be stored in inventory.
a. Boundarylessness
b. Tangible output
c. Intangible output
d. Flexible operations
e. Centralization
According to expectancy theory, for an employee to be highly motivated, E-P
expectancy and valence must be maximized.
a. True
b. False
Which of the following is NOT a common method for reducing a perceived inequity?
a. Change inputs
b. Change outcomes
c. Distorts perception
d. Leave the job
e. Change equity
Although public confidence in business managers is at an all-time low, politics, sports,
and non-profit organizations have not been affected.
a. True
b. False
When the shop foreman receives and rewards valuable suggestions from its workers,
and this leads to continual improvement of production, synergy has occurred.
a. True
b. False
The question mark has a:
a. large market share in a rapidly growing industry.
b. large market share in a slow growth industry.
c. small market share in a rapidly growing industry.
d. small share of a slow growth market.
e. moderate market share in a slow growth industry.
Differentiate between a substitute and a neutralizer.
Explain the horizontal linkage model.
Name and describe the five different categories of small business owners.
______ occurs when the receiver responds to the sender’s communication with a return
message.
Briefly discuss Porter’s three competitive strategies.
An individual’s______ is the set of characteristics that underlie a relatively stable
pattern of behavior in response to ideas, objects, or people in the environment.
As one of the four common ways in which norms develop in teams, ______ are used by
leaders or team members to initiate norms by articulating them to the team.
______ combines a series of tasks into one new, broader job.
Compare decision conditions of certainty, risk, uncertainty, and ambiguity.