______ reflects the belief that one’s own group is superior to other groups.
a. Ethnorelativism
b. Ethnocentrism
c. Pluralism
d. Geocentricism
e. Regiocentrism
Communication is defined by the text as the process by which information is:
a. shared.
b. exchanged and understood by two or more people, usually with the intent to motivate
or influence behavior.
c. received.
d. transmitted to others.
e. stored.
When Malcolm’s team encounters the establishment of order and cohesion with the
leader helping to clarify team roles and values, then his team is in the developmental
stage of team development of.
a. forming
b. storming
c. norming
d. performing
e. adjourning
The people with authority and responsibility are subject to reporting and justifying task
outcomes to those above them in the chain of command. This is called_______.
a. delegation
b. line authority
c. staff authority
d. accountability
e. hierarchy
_____ is a clear and concise summary of the specific tasks, duties and responsibilities
for a particular job.
a. A job analysis
b. A job listing
c. A job requirement
d. A job description
e. A realistic job previews
Satisficing is a team’s ability to meet personal needs of its members and hence maintain
their membership and commitment.
a. True
b. False
The less effective leaders, in the University of Michigan studies, were called:
a. job-centered leaders.
b. employee-centered leaders.
c. initiating structure.
d. consideration.
e. impoverished management.
A task force is sometimes called a(n):
a. vertical team.
b. cross-functional team.
c. command team.
d. special-purpose team.
e. executive team.
According to research, managers most enjoy activities such as leading others,
networking, and leading innovation.
a. True
b. False
The labor market is made up by people in the environment who can be hired to work for
an organization.
a. True
b. False
According to the text, all of the following are ways managers can improve their writing
skills EXCEPT:
a. writing lengthy explanations.
b. respecting the reader.
c. getting a second opinion.
d. knowing your point and get to it.
e. writing clearly rather than impressively.
Individuals, at the preconventional level, are concerned with external rewards and
punishments and obey authority to avoid detrimental personal consequences.
a. True
b. False
_______ define boundaries within which to make a decision.
a. Programs
b. Policies
c. Rules
d. Procedures
e. Projects