American Visual Network, Inc., a media and entertainment company, is involved in the
production, distribution, and marketing of television programs and Internet
broadcasting. The company uses various techniques to promote internal
communication. Which of the following programs of the company is an example of
upward communication?
A) The company describes its management objectives on its Web site.
B) The management philosophy is communicated to employees through training
manuals.
C) The company conducts an attitude survey to understand employees’ opinion of the
management.
D) The company conducts a collaborative training program to improve coordination
between different departments.
E) Product training programs are conducted for newly recruited employees.
________ includes determining tasks and groupings of work. It should not be rigid, but
adaptable and flexible to meet challenges as circumstances change.
A) Organizing
B) Influencing
C) Controlling
D) Monitoring
E) Planning
Carrie Bell is the CEO of a leading electronics manufacturer. She bases her managerial
recruitments entirely on aspects such as the prospect’s intelligence quotient, emotional
maturity, dependability, persistence, and the drive for continuing achievement. This
shows that Carrie believes in the ________ approach to leadership.
A) behavioral
B) transformational
C) trait
D) entrepreneurial
E) employee-centered
The first stage in career evolution is the ________ stage.
A) establishment
B) decline
C) exploration
D) plateauing
E) maintenance
________ refers to an individual’s inborn ability to synthesize information quickly and
effectively.
A) Bounded rationality
B) Satisficing
C) Bias
D) Intuition
E) Optimism
Which of the following is true for organizations that welcome diversity?
A) A diverse organization will lead to reduced customer insight.
B) The organization will see lower productivity and increased costs as a result of this.
C) It will be difficult to develop and implement innovations to the organization’s
products and services.
D) Employee retention will increase, resulting in lower recruitment costs.
E) The organization will have to hire less competent employees and training costs will
increase.
In Fayol’s principles of management, “decentralization” implies that ________.
A) the entire organization should be moving toward a common objective
B) the importance of the subordinate role should be increased
C) work should be divided among individuals
D) the interests of one person should be prioritized over the interests of the organization
E) workers should receive orders from a number of managers
Which of the following countries is a member of the APEC?
A) Germany
B) Egypt
C) Australia
D) Argentina
E) Brazil
The primary task of management is to encourage individual activity that will ________.
A) promote the individual’s growth
B) always produce outstanding results
C) utilize the maximum amount of resources
D) lead to reaching organizational goals
E) always generate the highest revenue
________ refers to the departure from rational theory that produces suboptimal
decisions.
A) Uncertainty
B) Satisficing
C) Dogmatism
D) Bias
E) Bounded rationality
Which of the following occurs during the controlling process?
A) establishing orderly uses for all the organization’s resources
B) guiding the activities of organization members to help attain organizational
objectives
C) determining how the organization will achieve its objectives
D) making things happen as they were planned to happen
E) determining how the organization will get where it wants to go
Seth, a manager in a growing organization, believes that creating departments leads to
the formation of barriers in an organization. Not establishing departments appropriately
while ________ can be a huge management mistake.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
If speedy decision-making is essential to an organization, the organization should
________.
A) be decentralized
B) be centralized
C) have a tall organizational structure
D) have a matrix structure
E) have virtual teams
If an individual is driven to get respect from others, according to Maslow the person is
being motivated by ________.
A) self-actualization needs
B) esteem needs
C) social needs
D) security needs
E) physiological needs
The purpose of the bank wiring observation room experiment, which is one of the
phases of the Hawthorne studies, was to analyze ________.
A) the impact of scientifically designed jobs on worker efficiency
B) the most basic movements necessary to achieve a task
C) system improvements through task-scheduling innovation
D) the impact of social relationships in a work group
E) the impact of unity of command in terms of productivity
Which of the following components is considered to be a raw material for creativity?
A) passion
B) expertise
C) motivation
D) interest
E) drive
Alistair Fashions, a clothing manufacturer, uses an assembly-line to manufacture
clothes whereby different groups of workers specialize in particular tasks—cutting
fabric, finishing sleeves, making collars, fixing zippers, sewing buttons, etc. Identify the
organizing system being used here.
A) job rotation
B) job enlargement
C) participative management
D) division of labor
E) job enrichment
“Paralysis by analysis” is generally caused by ________.
A) information overload
B) insufficient information
C) lack of timely information
D) inappropriate information
E) data contamination