Owen, a manager at Metro Manufacturing, has an employee who is currently taking
workers’ compensation leave. It is Owen’s responsibility to ensure that his employee’s
claim is legitimate. Which of the following actions would be LEAST effective for
Owen’s task?
A) Showing concern for the employee
B) Mandating that the employee return to work
C) Remaining in regular contact with the employee
D) Interviewing workers familiar with the employee’s accident
What is the highest level of training program assessment?
A) Worker satisfaction
B) Financial results
C) Skills transfer
D) Industry standards
Which of the following best explains the findings of the Kaiser Permanente Northern
California study?
A) External rewards decrease internal motivation and performance.
B) Nonmonetary rewards are less motivating than monetary rewards.
C) Incentive plans increase productivity but lower overall job satisfaction.
D) Employee performance increases linearly with increased monetary rewards.
Additional Case 17.2
Golden Rod is an electronics firm based in Detroit with subsidiaries in several countries
including Indonesia, Egypt, Argentina, and Thailand. The top management positions in
these subsidiaries are filled by U.S. citizens. Golden Rod is planning on creating a new
expatriate assignment in Egypt. The firm has created a selection board of expatriates to
choose the best person for the job. In the past, Golden Rod has experienced a high
turnover rate among repatriated managers, so executives hope to solve this problem.
Refer to Additional Case 17.2. Golden Rod seems to use which of the following
approaches to manage international subsidiaries?
A) The geocentric approach
B) The polycentric approach
C) The ethnocentric approach
D) The intranational approach
Most succession planning is:
A) required for firms with federal contracts.
B) performed according to a formal system.
C) handled informally by most firms.
D) identical to promotability forecasting.
The use of seniority as a layoff criterion has some drawbacks, including:
A) adverse impacts on white males.
B) the frequent contests from unions.
C) the loss of top performers.
D) documentation difficulties.
Countries where material possessions are important, men are given more status than
women, and tradition is a large part of pay decisions, include:
A) Malaysia.
B) Sweden.
C) Australia.
D) the Netherlands.
Juanita is writing a job description. She specifies that job applicants must have a college
degree in computer science and mastery of multiple programming languages. Which
element of a job description is Juanita most likely writing?
A) Job summary
B) Job responsibilities
C) Job specifications
D) Job specialization
The most common form of behavior appraisal instrument is a:
A) management by objectives format.
B) behaviorally anchored rating scale.
C) situational interviewing form.
D) personality trait scale.
The primary difference between progressive discipline and positive discipline is that:
A) progressive discipline involves a series of steps and positive discipline does not.
B) the employee works alone in positive discipline and with the manager in
progressive.
C) punishment is replaced with counseling by the manager.
D) progressive begins with suspension, whereas positive begins with counseling.
The need for skilled employees in the United States has:
A) intensified in the service sector due to technology advancements.
B) decreased because the number of jobs requiring a college education has declined.
C) leveled off because government programs have improved skill levels of the
workforce.
D) decreased due to the rising number of highly-educated immigrants in the technology
field.
A membership-contingent compensation system pays employees:
A) for the number of hours during which they perform their assigned jobs.
B) on the basis of the value of the job they perform.
C) on the basis of the skills used to perform their jobs.
D) for how well they do their particular job.
Carlos is reviewing the knowledge, problem-solving skills, and accountability for a
particular job. He is most likely reviewing:
A) job specifications.
B) compensable factors.
C) working conditions.
D) performance benchmarks.
Successful HRM practice in the international business environment primarily depends
on managers keeping in mind that:
A) HRM practices are transferable between two groups that share a common language.
B) most international personnel problems are related to cultural and language
differences.
C) hard data on the success or failure of HRM practices related to culture is largely
nonexistent.
D) extensive research supports the effectiveness of HRM practices as a function of
national culture.
The ________ of a job analysis lists worker characteristics (KSAs) needed to perform
the job successfully.
A) job summary
B) job duties and requirements section
C) job requirements section
D) job specifications section
A(n) ________ is the formulation and implementation of strategies by a firm that is
relatively autonomous, even if it is part of a larger corporation.
________ is an attempt to reach a negotiated settlement between the employer and an
employee or applicant in an EEO case.
A(n) ________ is a retirement plan that promises to pay a fixed dollar amount of
retirement income based on a formula that takes into account the average of the
employee’s last 3-5 years’ earnings prior to retirement.
Discuss at least two types of strikes and explain the costs that management and
employees may face during a strike. What is the significance of the Railway Labor Act
as it relates to strikes?
Workers’ compensation law has evolved over time to its present form. What common
law principles governed employer responsibilities to injured employees in the past?
What are the current principles that guide today’s employers?
A(n) ________ is a system that rewards employees on the assumptions that (1)
individual employees and work teams differ in how much they contribute to the firm;
(2) the firm’s overall performance depends to a large degree on the performance of
individuals and groups within the firm; and (3) to attract, retain, and motivate high
performers and to be fair to all employees, the firm needs to reward employees on the
basis of their relative performance.
The last step in the grievance procedure is ________, a quasi-judicial process that is
binding on both parties.
What are the primary challenges that firms typically face when implementing career
development programs? How can firms address the additional challenge of dual-career
couples?
________ is how many workers the organization will need in the future.
Teams and flexible work schedules are both being implemented more frequently in
modern corporations. Discuss two types of teams and two types of flexible work
schedules that firms use to increase employee productivity and satisfaction.