Emotional labor is directed at other members of the organization.
a. True
b. False
Answer:
“Accumulating and using informal power to achieve personal and/or organizational
objectives” is the definition of
a. Impression management
b. Deception
c. Organizational politics
d. None of the above
Answer:
Before blowing the whistle, followers should consider if they are being fair. This is
which ethical element of the whistle-blowing process?
a. Dissent
b. Accusation
c. Loyalty
d. Sensitivity
Answer:
Followers pick up on ethical priorities through what leaders measure and control. This
is which cultural change mechanism?
a. Reactions to critical incidents
b. Role modeling
c. Selection
d. Attention
Answer:
Being engaged makes someone a good follower.
a. True
b. False
Answer:
It is always possible to avoid doing harm when making human resource decisions.
a. True
b. False
Answer:
Forgetting that we have violated moral rules is associated with which cognitive bias?
a. Overestimating our ethicality
b. Favoring members of our own group
c. Implicit prejudice
d. Forgiving our own unethical behavior
Answer:
Norms generally exert more influence over behavior than formal rules and policies.
a. True
b. False
Answer:
According to the Caux principles, nonprofits (NGOs) have to be MOST concerned
about integrity.
a. True
b. False
Answer:
The rate of sexual harassment experienced by female college students is roughly the
same as that encountered by female workers.
a. True
b. False
Answer:
__________________ believes every human has inherent dignity and has human rights.
a. UN Declaration of Human Rights
b. The Caux Principles
c. Moral Foundations Theory
d. UN Global Compact
Answer:
Which type of bad leader is unable to control his/her desires?
a. Incompetent
b. Intemperate
c. Rigid
d. Callous
Answer:
Judging the truth of a message comes at which stage of the HURIER listening model?
a. Hearing
b. Remembering
c. Interpreting
d. Evaluating
Answer:
After her colleague was fired for poor performance, Maria asserts that she had very
little contact with him. She is using which type of impression management technique?
a. Disclaimer
b. Account
c. Self-handicapping
d. Blaring
Answer:
All of the following are elements of mindfulness EXCEPT:
a. Creation of new categories
b. Data Analysis
c. Openness to different points of view
d. Welcoming new information
Answer:
Ethical values and standards are set in childhood.
a. True
b. False
Answer:
Helene sits in her office and rarely interacts with her staff or provides direction. She is
demonstrating which leadership dimension?
a. Contingent reward
b. Management by exception
c. Passive-avoidant
d. Careless
Answer:
In a small group, _____________ messages signal that the speaker has all the answers
while _____________ messages signal that speaker is willing to experiment and
change.
a. Superiority, equality
b. Neutrality, empathetic
c. Control, problem orientation
d. Certainty, provisionalism
Answer:
Transformational leaders avoid transactional leadership tactics.
a. True
b. False
Answer:
Positive psychologists define virtues as:
a. Guiding principles
b. Positive moral traits
c. A personal calling
d. Intense life experiences
Answer:
Stating: “According to the company code of ethics, you must not accept a gift over $25”
is an example of which type of influence tactic
a. Legitimating
b. Ingratiation
c. Pressure
d. Rational persuasion
Answer:
The Tom-Tom issues management team certain that the population will continue to age
but doesn’t think that this trend will impact the firm’s sales. For Tom-Tom, population
aging has
a. High magnitude and low probability
b. High magnitude and high probability
c. Low magnitude and high probability
d. Low magnitude and low probability
Answer:
Jun Lie frequently attends important events, such as weddings and funerals, in the lives
of his employees. He is BEST described as a
a. Servant leader
b. Benevolent paternalistic leader
c. Transformational leader
d. Authentic leader
Answer:
Those who display a high level of moral reasoning are more likely use a compromise
conflict style.
a. True
b. False
Answer:
Refusing to acknowledge a coworker when passing in the hall is an example of
__________.
a. Incivility
b. Bullying
c. Mobbing
d. Cyberbullying
Answer:
Responsible leaders:
a. Acknowledge and try to correct ethical problems
b. Admit their duties to followers
c. Hold themselves to the same standards as their followers
d. All of the above
Answer:
Which is NOT a characteristic of ethically decoupled organizations?
a. Invest little in building a positive ethical climate
b. Exhibit low-level moral reasoning
c. Show high concern for the organization
d. Give power away
Answer:
If an organization chooses to provide a minimum level of benefits for its employees and
prefers to allocate resources fairly, this is an example of:
a. Distributive justice
b. Procedural justice
c. Interactional justice
d. All of the above
Answer:
Research suggests that the moral reasoning of men differs from the moral reasoning of
women.
a. True
b. False
Answer:
Modern information technology has increased the power of followers.
a. True
b. False
Answer:
When faced with ethical choices, members of the Main Street law firm look for
guidance to state statutes as well as guidelines set forth by the state bar association.
Main Street has which type of ethical climate?
a. Caring
b. Law and code
c. Rules
d. Independence
Answer:
Which is a trait of excessive control?
a. Trying to recoup ‘sunk costs”
b. Putting agreement ahead of good problem solving
c. Combines high power with low visibility
d. Continuing a failed course of action
Answer:
Recognizing hot buttons is key to which phase of managing negative emotions during a
conflict?
a. Slowing down
b. Cooling down
c. Engaging constructively
d. Reorienting
Answer:
___________ are widely accepted standards of behavior that reveal how an
organization “really works.”
Answer:
What is moral imagination and how can it be developed?
Answer:
Outline specific steps you can take to manage your emotions in a conflict situation.
Answer:
For character development, the best narratives are both ______ and _______.
Answer:
The greater the _____________ of an issue, the more likely we are to notice it.
Answer:
____________ sets up ground rules for ethical argument.
Answer:
How do you know if your organization encourages trusting relationships?
Answer:
In the Challenge of _______________, leaders must weigh their commitments to
different groups.
Answer:
A(n) _______________ leader does not exercise self-control.
Answer:
Name and describe the five types of follower courage.
Answer:
What can you do to curb the selfish tendencies of your leaders?
Answer:
Why can we expect more conflicts in the future?
Answer:
Name and explain the factors that make up transformational leadership.
Answer:
_____________ are key to developing authentic leadership.
Answer:
A _____________ is a positive moral trait or quality.
Answer: