Which of the following tools is most likely to help managers develop a structured
process for evaluating different new product development proposals and deciding which
to support?
A) Pareto chart
B) stage-gate development funnel
C) critical path method
D) fishbone diagram
Which of the following statements is true regarding a functional structure?
A) In a functional structure, it becomes easier for employees to supervise one another
and control one another’s behavior.
B) In the case of a functional structure, people are grouped together according to the
specific demands of products, markets, or customers.
C) The use of the functional structure increases an organization’s ability to quickly
respond to the changing environment.
D) The functional structure can be used only in the decentralized organizations.
A newly hired sales trainee is encouraged to go into the marketplace, meet customers,
and sell products her own way so that she can learn the appropriate tactics on her own.
This is an example of a(n) ________.
A) institutionalized role orientation
B) serial socialization tactic
C) sequential training program
D) individualized role orientation
Vice presidents are part of ________ management.
A) corporate
B) divisional
C) functional
D) line
For a soft drinks company, which of the following will be considered backward vertical
integration?
A) buying a bottling and trucking company that distributes soft drinks
B) establishing a company that manufactures and sells snack foods
C) taking over a company that provides software services
D) buying sugar plantations
The goal of “reengineering” is to ________.
A) achieve continuous, incremental improvements in organizational functions
B) obtain resources from the external environment at the lowest possible costs
C) improve businesses processes
D) decrease the bargaining power of the customers
________ is the organizational technology that uses conveyor belts and a standardized
progressive assembly process to manufacture goods.
A) Craftswork
B) Mass production
C) Customization
D) Differentiated production
The marketing and manufacturing managers of the sportswear division of a sports
goods company meet to discuss the launch of a new line of football jerseys. The
integrating technique used in this case is ________.
A) integrating role
B) direct contact
C) task force
D) integrating department
The ________, the more complex the integrating mechanisms that managers need to
use to control organizational activities.
A) fewer the number of levels in the hierarchy of the organization
B) higher the level of environmental richness
C) higher the level of differentiation
D) fewer the number and type of the products manufactured by the company
Which of the following technologies has high task variability and high task
analyzability?
A) routine manufacturing
B) craftswork
C) engineering production
D) nonroutine research
Which of the following socialization tactics is most likely to be employed by an
organization if it wants to achieve stability and predictability?
A) variable, disjunctive, investiture
B) random, informal, investiture
C) sequential, serial, divestiture
D) random, variable, disjunctive
People turn around to face the door when they enter an elevator. This behavior is
observed although there are no formal rules. This is an example of a(n) ________.
A) norm
B) rule
C) benchmark
D) hierarchy
A corporate headquarters staff is created in a ________ structure.
A) product division
B) multidivisional
C) product team
D) matrix
Internal transaction costs are called ________ costs to distinguish them from the
transaction costs of exchanges between organizations in the environment.
A) historic
B) sunk
C) opportunity
D) bureaucratic
Which of the following is most likely to occur once the conflict reaches the manifest
stage?
A) equal distribution for resources among the conflicting subunits
B) decentralization of decision-making
C) increase in vertical and horizontal differentiation
D) communication breakdown
Which of the following is an OD technique that involves a facilitator working closely
with a manager on the job to help the manager improve his or her interactions with
other group members?
A) mentoring
B) process consultation
C) sensitivity training
D) team building