Taking on challenging assignments is linked to likelihood of promotion above measures
of current performance on the job.
Retaliation is a special form of disparate impact.
According to equity theory, pay satisfaction is a function of the comparisons of an
individual’s input-outcome ratio with his or her perceptions about the input-outcome
ratios of referent others.
Factors associated with a company’s task environment influence a company’s decision
to invest in the international market.
Career-planning workshops consist of questions and exercises designed to guide
individuals to figure out their strengths and weaknesses, job and career opportunities,
and necessary steps for reaching their goals.
Two tools often used to assist individuals in their self-assessments include
career-planning workshops and career workbooks.
Federal law provides compensation to workers for mental or nervous injury caused due
to stress.
The term pay refers to all forms of financial returns and tangible benefits that
employees receive as part of an employment relationship.
__________ requires that a hearing be held within 10 days after an appeal is made.
A) Grievance mediation
B) Mediation
C) Miniarbitration
D) Written grievance
E) Impasse resolution
When deciding what selection test to use, a company should not consider
A) The number of people who have taken the test
B) The degree to which there is a linear relationship between test results and
performance
C) Evaluating cut off scores based on the race of the candidate to eliminate adverse
impact
D) Using a multiple hurdle approach for instance using both testing and interviews
E) The validity of the test and potential for causing adverse impact
According to OSHA, which of the following needs to be recorded?
A) A disabled employee working in a potentially hazardous job.
B) An employee who trips and falls in the parking lot and requires the use of the first
aid kit before going back to work.
C) When an employee suffers and injury at work that requires the employee to transfer
to another job.
D) If an employee is new to a job and is at greater risk to injury than an employee with
longer tenure.
E) Due to an employee’s overwhelming number of allergies they are sensitive to non-
hazardous smells in the workplace.
How can an organization improve the reliability and validity of interviews?
A) Use a standardized job related interview (e.g. structured, panel, or situational)
B) Assure consistency through the use of a single interviewer.
C) Encourage hiring managers to pay attention to their “gut feel”.
D) Allow interviewees to share information about their unrelated previous work history.
E) Avoid training managers because is can increase anxiety related to interviewing.
A candidate’s ability to complete an actual job task is best tested through a(n):
A) Predictive test
B) Work sample test
C) Aptitude test
D) Achievement test
E) Drug test
Which of the following statements is FALSE regarding employee orientation programs?
A) Fewer companies are placing their new employees in orientation programs as the
cost does
not outweigh the benefits.
B) The intent of the orientation is to increase an employee’s job satisfaction and to
reduce
turnover.
C) One objective of an employee orientation program is to get the employee to
understand the
organization’s culture and quickly adopt the organization’s goals, values, and behaviors.
D) Most employee orientation programs are not properly planned, implemented, or
evaluated.
E) Most orientation programs consist of a follow-up meeting to verify that the
important
issues have been addressed and employee questions have been answered.
Graphology is associated with:
A) quality analysis.
B) behavioral analysis.
C) appraisal process analysis.
D) handwriting analysis.
E) actuarial model analysis.
__________ involves comparing a specific position to the generic descriptors and
deciding which level fits best.
A) Job ranking
B) Job analysis
C) Point-factor plans
D) Job classification
E) Job description
Company ABC has been experiencing high levels of turnover with employees who have
been on the job for less than 9 months. Exit interviews indicated that employees are
frustrated and confused. What type of training should the company consider to decrease
turnover?
A) Cross-cultural training
B) Managerial training
C) Intergenerational training
D) Baby-boomer training
E) Employee orientation
Which of the following is true about the administration of drug tests?
A) The tests are administered mainly out of curiosity, there is no link between drug use
and behavior on the job
B) Employees have successfully challenged dismissals based solely on the result of a
random drug test.
C) Use of drug testing is in decline given the number of law suits lost when applicants
claim “invasion of privacy”
D) Maintaining the confidentiality of test results is not an important part of the drug
testing process
E) The most useful information gained from drug testing is an indication of how
frequently an applicant uses drugs.
When making a selection decision on an expatriate assignment
A) It is important to remember the skills necessary for success in foreign assignments is
the same for domestic assignments
B) It is important to look for someone who is married, because the spouse adds a level
of stability.
C) The candidate needs to possess both technical skills and relational attributes to be
successful
D) Candidates who show the least amount of interest in other cultures will be most
successful; they can keep their focus on the job
E) A candidate should think short term and not consider how the assignment fits with
their overall career plan
__________ is a formal, written complaint about the way in which an employment
relationship is being carried out.
A) Discipline program
B) Grievance
C) Covenant of fair dealings
D) Punishment procedure
E) Performance appraisal
__________ is defined as “a situation where job-related factors affect a worker’s
psychological and/or physiological condition such that the person deviates from normal
functioning.”
A) Work sickness
B) Job stress
C) Job burnout
D) Environmental illness
E) Employee withdrawal
Which of the following statements is TRUE regarding well-written learning objectives?
A) They specify what the supervisor has requested that employees be trained in.
B) They should contain observable actions, measurable criteria, and the conditions of
performance.
C) They should be general in nature so that they can apply to all employees being
trained.
D) They describe the performance you want trainees to be able to exhibit before you
consider
them for training.
E) They are based on qualitative data analysis and prepared before the needs
assessment.
In signing a binding arbitration policy, an employee:
A) can still file charges in federal courts.
B) can veto the decision of the arbitrator.
C) has to submit his/her complaint to the arbitration process.
D) can, with the help of the arbitrator, reach a consensus agreement with the company
regarding the grievance.
E) can require the company to pay for the arbitration process.
You are the manager of an employee who is scheduled to return from an expatriate
assignment. In planning for their return you should?
A) Actually, there is no need to plan for their return. The employee will be placed in
whatever position is open in the department when they return
B) Place them in a position that is one step below the position that they left in order to
become re-acclimated with the organization and department
C) Review the employee’s level of compensation from their last U.S. based job and plan
to place them in a job that is at that level of compensation.
D) Let the employee know that they will be placed in a temporary position when they
return, and reviewed over a 9-month period for potential permanent placement
E) Have a discussion with the employee before they return and consider jobs that will
utilize the skills they acquired while overseas
Which of the following could be an exception to the employent -at-will concept?
A) An employee who does not have an employment contract is terminated
B) There is mutual agreement between employer and employee to severe the
relationship
C) An employee is terminated for filing a workers compensation claim
D) An employee is fired for violation of a company policy
E) Firing an employee for gross misconduct
__________ is an informal process in which a neutral third party assists the opposing
parties to reach a voluntary, negotiated resolution of a charge of discrimination.
A) Retaliation
B) Discrimination
C) Arbitration
D) Validation
E) Mediation
A company that exports, as a means to sell its products in foreign markets will
A) Have a direct investment in a foreign market.
B) Increase sales volume allowing for better management of the costs associated with
research and development
C) Avoid the high cost of transportation fees and tariffs and maintain a competitive
advantage.
D) Enable individuals to take advantage of existing advertising and training to ensure
success.
E) Maintain exclusivity with one other company to distribute product and control their
brand in the foreign country.
What are rating errors? List the common rating errors.
What are the two internal forces governing the ongoing working relationship? Explain
how each affects the maintenance of the employment relationship.
What does the process of designing an appraisal system include? Who should be
involved is this process?
How is it determined when training is needed and when might training not be
appropriate?
What is the objective of businesses creating offshore professional and operations
centers.
What factors influence the decision to invest in a particular international market?
Describe several career development programs that are methods for evaluating
employees’ potential for growth and development within an organization.
List the actions organizations can take to manage diversity effectively.
List all the criteria that must be met to qualify for the executive employee exemption.
What are the benefits of developing learning objectives for a training program?