To retain its edge in the organic health food market, Natura has established a
high-priority team comprised of senior executives from the company’s production,
marketing, and research divisions. These employees work together closely to study
consumer attitudes about organic health foods and come up with a closely monitored
development and marketing strategy for new products. This ensures that each division
is informed of the specific needs, timelines, and expected outcomes of the strategy. It
also makes Natura a company that adapts to changes in market trends swiftly. The team
Natura uses here is of the ________ type.
A) problem-solving
B) self-managed work
C) cross-functional
D) traditional
E) departmental
Which of the following is not one of the key components of effective teams?
A) team efficacy
B) company reputation
C) adequate resources
D) member flexibility
E) leadership and structure
Synergy Inc. has recently assigned some of its best employees to form a
cross-functional team and complete a project from a new client. Many of the employees
on this team are apprehensive about the structure and dynamics of how they will
function as a group and accomplish this goal. To energize the employees, their
immediate manager is holding a meeting with them next week where he will provide
them some additional training in strategies and methods that may work well for the
team. The manager’s initiative to hold this meeting fulfills the ________ function of
communication.
A) filtering
B) information
C) emotional expression
D) control
E) informal
Which of the following is a neutralizer of leadership?
A) indifference to rewards
B) experience and training
C) explicit formalized rules
D) cohesive work groups
E) highly structured task
Strum Services provides content management services to major educational publishers.
Due to low morale, the level of employee output has been below par, which has caused
a backlog in work. Which of the following, if true, would strengthen the argument to
use coercive techniques in this situation?
A) The company is on a tight deadline to complete a major project for an important
client.
B) The company is in its lean season and work volumes are low.
C) The company can afford to hire temp workers to handle the backlog and complete
the work on time.
D) The company’s workforce is comprised of employees with highly specialized skill
sets.
E) Employees are demotivated because of the company’s stringent work culture.
Which of the following is true regarding the baby boomer generation?
A) They lead lives shaped mainly by globalization.
B) They are more questioning and entrepreneurial than other generations.
C) They give high importance to achievement and material success.
D) They give the highest importance to flexibility and life options.
E) They rate highest in friendship and pleasure on the RVS.
Which of the following factors contributes to political behavior in the organization?
A) presence of pure and objective facts
B) existence of uniform goals and interests among all employees
C) provision of clear and objective performance outcomes
D) presence of limited resources in the organization
E) perception that gains of one group are not at the expense of the loss incurred by
another group
According to status characteristics theory, which of the following factors does not
determine status?
A) control over the resources needed by the group
B) contribution to goals
C) ability to conform to group norms
D) personality
E) talent
In her first few weeks at the marketing division of Rolland Retails, Judith Cox realized
that Joshua, Doug, and Carl were closer to her manager, Eric Scott, than the other five
team members. Eric, Joshua, Doug, and Carl came to work at the same time, were seen
together at the cafeteria, and stayed late and worked when the need arose. In contrast to
them, the other five team members did the routine jobs assigned to them, and their
interactions lacked the understanding and camaraderie that Eric shared with the others.
Joshua, Doug, and Carl make up Eric’s ________.
A) out-group
B) reference group
C) nominal group
D) ingroup
E) peripheral group
Which of the following is a feature of servant leadership?
A) pursuit of the leaders’ self-interest
B) use of power and authority to achieve organizational ends
C) universal appeal and effectiveness across cultures
D) focus on growth, development, and well-being of followers
E) applicability restricted to the leader’s ingroup
According to the attribution theory, ________ is one the three main factors which
attempt to determine an individual’s behavior.
A) distinctiveness
B) perverseness
C) flexibleness
D) resilience
E) timorousness
Which of the following conflict management techniques involves designating a critic to
purposely argue against the majority positions held by the group?
A) altering the structural variables
B) altering the human variable
C) bringing in outsiders
D) exercising authoritative command
E) appointing a devil’s advocate
According to Mintzberg’s classification of managerial roles, the role of a(n) ________
is to make or approve significant organizational decisions and assign human, physical,
and monetary assets.
A) disseminator
B) liaison
C) entrepreneur
D) resource allocator
E) disturbance handlers
________ bias indicates the tendency of an individual to attribute his or her own
successes to internal factors while putting the blame for failures on external factors.
A) Status quo
B) Self-serving
C) Distinction
D) Congruence
E) Anchoring
________ refers to inconsistencies between the emotions people feel and the emotions
they project.
A) Collective efficacy
B) Emotional dissonance
C) Social loafing
D) Positivity offset
E) Self-concordance
Who defined personality as the dynamic organization within the individual of those
psychophysical systems that determine a person’s unique adjustments to his/her
environment?
A) Leon Festinger
B) Dr. Sigmund Freud
C) Gordon Allport
D) Abraham Maslow
E) Ivan Pavlov
In third-party negotiations, a third party who provides an informal communication link
between the negotiator and the opponent is known as a(n) ________.
A) plaintiff
B) arbitrator
C) consultant
D) conciliator
E) executor
Stability is one of the seven primary characteristics that capture the essence of an
organization’s culture. It indicates the degree to which ________.
A) employees are encouraged to be innovative and take risks
B) management focuses on results or outcomes rather than on the techniques and
processes used to achieve them
C) management decisions take into consideration the effect of outcomes on people
within the organization
D) work activities are organized around teams rather than individuals
E) organizational activities emphasize maintaining the status quo in contrast to growth