ROWE policies are primarily implemented to:
A) provide firms with a flexible workforce.
B) improve employees’ work-life balance.
C) attract recent college graduates.
D) minimize compensation costs.
In ________, one party focuses on convincing its counterpart that the cost of
disagreeing with its terms is very high. It is often used when laborers are willing and
able to sustain a long strike that will hurt the company.
A) good faith bargaining
B) distributive bargaining
C) integrative bargaining
D) decertification bargaining
An employer can defend an employment practice that might otherwise be
discriminatory if the employer:
A) employs fewer than 100 employees.
B) can demonstrate that at least four-fifths of employees are from protected classes.
C) is foreign held and only the plant is in the United States.
D) can demonstrate the job-relatedness of the criteria governing the job.
As a first-line supervisor in a plant, Gerald has questions about the legal requirements
regarding safety procedures in the plant. This is covered under:
A) the National Labor Relations Act.
B) the employees’ contractual rights.
C) Title VII of the Civil Rights Act.
D) the Occupational Safety and Health Act.
When identifying individual characteristics in groups of people, it is very likely that:
A) two groups will have substantial overlap with regard to any given characteristic.
B) two groups will have very little overlap with regard to any given characteristic.
C) the overlap that occurs between two groups is affected by the groups’ interactions
with one another.
D) overlap is a function of two groups’ geographical closeness.
Changing workforce demographics is exemplified by the fact that, of the 20 million
jobs created over the next ten years, women and minorities will fill:
A) 22%.
B) 34%.
C) 48%.
D) 75%.
David is frustrated at his company’s inability to maintain a single system of
pay-for-performance and is finding it difficult to adapt to new policies. David is
probably:
A) encountering dissonance with his psychological contract.
B) recognizing an increase in his short-term intrinsic drives.
C) suffering from the “do only what you get paid for” syndrome.
D) receiving only financial rewards rather than nonfinancial rewards.
Companies typically prefer non-union work forces because:
A) unionized labor decreases productivity and morale.
B) unions require firms to give regular merit raises to employees.
C) union agreements tend to limit flexibility in employee work assignments.
D) nonunion workforces typically have much better relationships with management.
Aileen is going to Paris for three weeks to train new store managers. Which would be
the best type of training approach to prepare Aileen for her assignment?
A) The affective approach
B) The information-giving approach
C) The impression approach
D) The immersion approach
General Motors has a less than 1% premature return rate of expatriate managers, which
is most likely because of its emphasis on:
A) cross-cultural training.
B) screening candidates’ families.
C) career planning for repatriates.
D) international HR policies and practices.
The manager-centered discipline process that involves a series of management
interventions to give employees the opportunity to change their behavior is called:
A) just cause discipline.
B) positive discipline.
C) employment-at-will.
D) progressive discipline.
Ray wants to gather input from all operations managers at the firm. The managers are
located in four different states. Ray needs a low-cost way to bring them together and
permit immediate interaction. Ray’s best choice would be:
A) voice mail.
B) e-mail.
C) teleconferencing.
D) social networking.
Your CEO is considering the use of a relative judgment system for your company’s
performance appraisal program. She asks you about the disadvantages of such a system,
and it would be most appropriate for you to state that such systems:
A) provide unclear performance feedback to employees.
B) rely too much on employee competencies.
C) fail to measure job-relevant behavior.
D) are costly and time consuming.
Kelly spends her day focusing on recruiting qualified employees for her growing
company, reviewing benefit plans in order to offer competitive compensation packages,
and creating online job postings. Kelly is most likely facing the strategic HR planning
challenge of:
A) reinforcing the overall business strategy with her HR strategies.
B) concentrating too much on day-to-day problems.
C) coping with the external environment.
D) securing management commitment to her HR strategies.
Additional Case 5.3
You are a middle manager looking for a first-line supervisor. The selection criteria in
priority order are: 1) the ability to learn and adapt to a changing job, 2) willingness to
perform the job assigned under its current conditions, and 3) strong verbal and
quantitative skills. In addition, the cost of the selection process is a concern since you
want to look at a broad range of candidates.
The firm has about 500 employees and is a federal contractor. There is a racial
imbalance among the management team, which favors white males. No evidence of
discrimination exists, and the firm has never received a discrimination complaint. The
firm’s hourly employees are about 50% female and 35% minority. You have actively
sought to provide access to disabled employees. Two years ago, the firm experienced an
incident in which one employee became violent and injured several other employees.
The firm was held liable for the occurrence.
Refer to Additional Case 5.3. The best way to combine predictors used in the selection
process would be a:
A) statistical strategy.
B) clinical strategy.
C) multiple hurdle strategy.
D) differentiated strategy.
Springtime Water has recently lost a small number of employees through quits and
retirements. The company has decided not to replace these employees. Marion is most
likely reducing its workforce by:
A) outplacement.
B) attrition.
C) rightsizing.
D) downsizing.
Additional Case 2.4
Dorenda owns a small business, and she has asked you for HR advice. Her company
has a handful of permanent employees, but the work force consists mainly of contract
workers. Dorenda typically employs various contractors for three-month projects.
Permanent employees typically quit within one year of being hired.
Dorenda wants to increase her permanent employees’ motivation, so she has set general
goals for them to meet. She also plans to hire some more permanent employees, but she
first wants to determine what skills, knowledge, and abilities job candidates need to
have in order to meet specific company needs.
Refer to Additional Case 2.4. Which of the following would be the most appropriate job
analysis tool?
A) Task inventory analysis
B) Critical incident technique
C) Methods analysis
D) Hay plan