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Companies should establish a sexual harassment policy containing all but which of the
following?
a. A compliant procedure that authorizes employees to file complaints directly with
their supervisor.
b. A rule requiring that, if the victim concurs, all complaints should be thoroughly
investigated.
c. A rule requiring that prompt remedial action be taken against the harasser.
d. A rule requiring that the name of the victim be maintained as confidential unless the
victim authorizes release of his or her identity.
Answer:
What is meant by the exclusionary rule?
a. Evidence obtained with a warrantless search not admissible in court
b. Evidence obtained with a warrant and is used in court
c. Evidence that is forgotten
d. Evidence that is misleading
Answer:
When a package is received, what is the first step in notifying the guest?
a. Throwing it away
b. Placing a notice in the guest's mailbox
c. Calling the guest to let him or her know
d. Placing the package in front of their room
Answer:
For which of the following circumstances can an innkeeper not evict a guest?
a. The guest is disorderly.
b. The guest is intoxicated.
c. The guest has not paid the bill.
d. The guest has a pet (other than a service animal).
Answer:
If repairs are being made in a restaurant, the restaurant should
_____________________________________________ the work area.
Answer:
_________________________ casinos are the result of laws that prohibit gambling on
shore, but not out at sea.
Answer:
A resort hotel rented bicycles by the day to its guests. Each morning before the bikes
were rented out, and each night after they were returned, hotel personnel tested the
bikes to be sure the horn, brakes, and other mechanisms were working properly. Once a
week, each bike was thoroughly inspected and given a tune-up. While a guest was using
one of the bikes, the brakes malfunctioned and the guest suffered an accident. Is the
hotel liable for the injuries?
a. Yes, the hotel is negligent.
b. Yes, the hotel is an ensurer of guests' safety.
c. No, a hotel is not liable when its sporting equipment malfunctions.
d. No, the hotel is not negligent under the circumstances.
Answer:
Which of the following is not true concerning young people?
a. A young child who is negligent will not be liable for any injuries caused thereby.
b. The standard of care owed to young guests by a hotel that accepts children as guests
is impacted by their inexperience and impulsive nature.
c. Because parents are required to care for their children, the duty of care owed to
children is the same as that of adults.
d. The doctrine of attractive nuisance applies to children.
Answer:
An employee who works at the front desk of a hotel has requested a weekend day off to
celebrate an annual religious holiday. The hotel is particularly busy on the weekend,
and the employer is hesitant to release the employee from job obligations. Which of the
following is false?
a. The employer can refuse to grant the day off without attempting to accommodate the
employee's request.
b. The employer is well advised to assist the employee in locating a substitute employee
by such means as affording space on a company bulletin board.
c. If the employee made arrangements with another qualified employee to work the
shift, the employer must give unpaid time off for the religious holiday.
d. If a satisfactory arrangement with another employee cannot be made, the employer
can refuse to grant time off for religious holidays.
Answer:
When is it alright to go into a guest room without a warrant?
a. To turn off a loud blaring TV
b. When a guest is engaging in illegal activity
c. Because you heard something suspicious
d. Because the room door was left open
Answer:
Which of the following is not an illegal act to which casinos and/or their patrons are
vulnerable?
a. Capping
b. Comping
c. Theft of big winners
d. Dram shop
Answer:
Andrea had reservations at a hotel but, because it overbooked, she was forced to stay
elsewhere. The only hotel in town with vacancies was more expensive. Rather than
return home, Andrea took a room in that hotel. For which of the following is the first
hotel liable to reimburse Andrea?
a. Mental anguish suffered by Andrea.
b. The amount Andrea had to pay at the second hotel in excess of the cost of the room at
the first hotel.
c. The full hotel bill paid by Andrea at the second hotel.
d. None of the above; the hotel does not have any liability in this situation.
Answer:
According to the warranty of merchantability, goods sold must meet what standard?
a. They must be the best possible.
b. They must be least expensive.
c. They must be approved by an impartial evaluation process.
d. They must be of at least average quality and fit for their ordinary purpose.
Answer:
A waitress at a restaurant, while checking on her tables, observed a diner choking. Is the
waitress legally obligated to aid the choking diner?
a. No, and if she does and is negligent, the restaurant will not be liable.
b. Yes, and if she does not, the restaurant will be liable.
c. No, but if she does and is negligent, the restaurant will be liable.
d. Yes, and if she does, the restaurant will not be liable even if the waitress is grossly
negligent.
Answer:
Which of the following is not a basic right of a guest?
a. The right to privacy in the guest room
b. The right not to be insulted
c. The right to a room of the guest's choice
d. The right to occupy the room undisturbed by the innkeeper (with exception, such as
cleaning and emergencies)
Answer:
Darryl ate a piece of chocolate fudge nut cake at a restaurant and was injured when he
swallowed a piece of a nutshell. Which of the following is true?
a. Under the foreign/natural test, the restaurant would not be liable because the nutshell
is a foreign object.
b. Under the reasonable expectation test, the restaurant would be liable because a diner
does not reasonably expect a nutshell in a piece of nut cake.
c. Under the reasonable expectation test, the restaurant would not be liable because a
diner should reasonably expect a nutshell in a piece of nut cake.
d. The restaurant will not be liable because a nutshell is not dangerous to diners.
Answer:
Ed, when packing to go home at the end of his vacation, inadvertently left an expensive
portable CD player in his hotel room. He did not discover the loss until he had driven
two hours toward home. Which of the following is true concerning the hotel's liability
in this example?
a. Ed will be treated as a guest, and the hotel's liability will be limited.
b. Ed will not be treated as a guest, and the hotel will be liable for the full value of the
loss.
c. Whether or not Ed is a guest is not relevant; the hotel will be fully liable for the loss.
d. Ed will be treated as a guest, and the hotel will be fully liable for the loss.
Answer:
A guest with a one-night guaranteed reservation at a hotel did not show. The hotel was
not able to rent the room to someone else. For which of the following is the guest liable
to the hotel?
a. Loss of goodwill
b. The full hotel bill
c. Punitive damages
d. None of the above
Answer:
Which of the following is not true about the statute of frauds?
a. Initials on a writing are sufficient in lieu of a signature.
b. Two pieces of paper can be used together to make up the necessary writing.
c. The required signature is that of the plaintiff in a lawsuit.
d. A note or memorandum may be sufficient to satisfy the writing requirement.
Answer:
The lawyer for a losing party can attack a verdict by all but which one of the following
procedures?
a. Seek a judgment notwithstanding the verdict
b. Seek further discovery
c. Ask for a new trial on the grounds of improper charge
d. Ask for a reduction of the damage because the amount awarded was unreasonable
Answer:
Restrictions on employment of young persons include all of the following except:
a. The method of transportation used by the person to travel to and from work
b. The hours during the day when the young person can work
c. The number of hours per week that the young person can work
d. The type of tasks the young person can do
Answer:
Which of the following is not true concerning the innkeeper's lien?
a. The due process clause of the U.S. Constitution may impact the procedure the
innkeeper must follow to take possession of a guest's property.
b. In some states the lien is enforceable without the necessity of a court proceeding.
c. If an innkeeper takes possession of a guest's property based on the lien without a
court hearing, the innkeeper will violate the due process clause of the U.S. Constitution.
d. The lien arises when a guest fails to pay the bill.
Answer:
To determine if a bar provided adequate security when a patron is injured by an unruly
customer, what standard applies?
a. Liability depends on whether the restaurant took sufficient precautionary measures
based on the foreseeability of the incident.
b. A restaurant is always liable for injury occurring within its premises.
c. A restaurant is not liable for injury occurring to a guest unless an employee of the
restaurant caused the injury.
d. A restaurant is never liable for injury occurring within its premises.
Answer:
A guest who has been wrongfully evicted from a hotel may be entitled to damages to
compensate for what type of injuries?
a. Physical injuries and emotional distress
b. Physical injuries but not emotional distress
c. Emotional distress but not physical injuries
d. Out-of-pocket expenses only
Answer:
Which of the following is true?
a. People without reservations cannot qualify as guests until they register.
b. A customer at a bar qualifies as a guest.
c. A person who has not decided whether to take a room in a hotel can, under certain
circumstances, qualify as a guest even before deciding whether to register.
d. A person who registers at a hotel using a false name cannot qualify as a guest.
Answer:
The primary purpose of discovery is
____________________________________________________________________.
Answer:
Other types of amusements and attractions that can result in liability if the facility fails
to exercise reasonable care in maintenance and operation include
_________________________ or _________________________.
Answer:
A blind person with a seeing-eye dog arrives at a hotel seeking a room. The hotel has a
rule prohibiting dogs and is concerned that some of its other guests might be fearful of
canines. True or false: The hotel can refuse a room to this would-be guest because of
the dog.
Answer:
Title VII of Civil Rights Act of 1964, barring discrimination against protected classes,
applies to employees with ____________________ or more employees.
Answer:
An airline cannot discriminate against a person because of a disability, but an airline
can refuse to transport an individual who is unable to meet certain minimum
requirements defined by law and aimed at ensuring the safety of that person and others.
Answer:
Convention planners make arrangements with a hotel to cater a banquet dinner for 785
people. Due to unexpectedly high attendance at the conference, 1,000 people are
registered for dinner. The hotel knew it could only fit 850 people comfortably in its
dining room. True or false: If the hotel agrees to accommodate the extra people and
someone is injured because the room is overcrowded, the hotel will be liable.
Answer:
An employer is liable for the negligent acts of its employees.
Answer:
To enable a casino to timely respond to a patron in physical distress, the casino should
___________________________________________________________________.
Answer:
Jeremy went to Chicago on business and had reserved a hotel room for two nights.
Business demands required that he stay in town an extra two days. The hotel has two
options concerning his room. They are
____________________________________________________________,
____________________________________________________________.
Answer:
Before using force to evict a person from a hotel, the innkeeper should
____________________________________________________________________.
Answer:
