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A) just like leading domestic change.
B) like leading domestic change, but exponentially more complex due to globalization.
C) similar in every location on the globe.
D) a well-understood process with models and theories underpinning it.
85) In which stage of Kurt Lewin’s change model does a company prepare employees for
change?
A) mapping.
B) refreezing.
C) bridging.
D) unfreezing.
86) Bio-Form Inc. has developed a new set of company standards, which were put into
practice three days ago. The initial response among employees has been confusion as everyone
adjusts to the new standards. Which of Lewin’s stages is represented when the company put the
new standards into practice?
A) moving
B) unfreezing
C) mapping
D) freezing
87) What is the final stage of Lewin’s change model?
A) thawing
B) unfreezing
C) mapping
D) refreezing
88) The steps of John Kotter’s approach to organizational change include
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A) mapping.
B) transform the culture.
C) communicate the vision.
D) bridge differences.
89) While change models provide a platform to understand change, in reality change is not
neat and orderly because
A) it tends to be consistent across cultures.
B) it has its basis in human behavior.
C) most people react the same way to change.
D) it can be adjusted at any time.
90) In her work on the implementation of change, Joyce Osland suggests that
A) cultures with low uncertainty avoidance are likely to be more resistant to change.
B) cultures such as the Germans will be tolerant of ambiguity and be more change-
friendly.
C) the French will want to have change processes that are very well outlined.
D) cultures with low power distance will want top managers to make decisions and issue
directives.
FILL IN THE BLANK. Write the word or phrase that best completes each statement or
answers the question.
91) A set of ideas that combines an openness to and an awareness of diversity across markets
and cultures with a propensity and ability to synthesize across this diversity is a ________.
92) ________, which includes business acumen, is one of the two components of global
mind-set.
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93) The behaviors and processes required for organizing a group of people to achieve a
common purpose or goal are known as ________.
94) According to Warren Bennis, a distinction between leaders and managers is that the
manager imitates, but the leader ________.
95) According to Warren Bennis, a distinction between leaders and managers is that the
leader inspires, but the manager ________.
96) The geometric growth in the volume and nature of issues global leaders deal with is
referred to as ________.
97) ________ refers to the recognition that although dispersed geographically, the different
units of the company are systematically linked to each other and increasingly dependent on
external organizations.
98) ________ refers to the challenge of dealing with information that lacks clarity and
incorporates both quantitative and qualitative dimensions, hindering the understanding of cause-
and-effect relationships and the effectiveness of subsequent problem-solving efforts.
99) ________ is the concept that recognizes that the international system itself is constantly
changing.
100) ________ is an important global study of leadership using data from 17,300 middle
managers from 951 organizations in the food processing, financial services, and
telecommunications services industries.
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101) Henry Mintzberg identified a range of roles that a global leader may need to take,
including to be a ________ (making deals and managing conflict) and to be an ________
(seizing opportunities, generating new ideas).
102) The five-level ________ Model of Global Leadership attempts to identify a progression
of skills required for effective global leadership.
103) The GLED model begins with ________ for the development of global leaders and their
expertise, divided among four categories.
104) The “Right Stuff” model suggests that the company’s global ________ is a major
determinant of the relevant lessons and skills the leader needs.
105) A team characterized by a high level of diversity, geographic dispersion, and virtual
rather than face-to-face interaction is known as a ________.
106) Legitimate, shared standards against which the appropriateness of behavior can be
evaluated are known as ________.
107) Team norms greatly influence the dynamics of the team, especially in two areas,
________ and ________.
108) The MBI model developed by Martha Maznevski is made up of three primary
components ________, ________, and ________.
109) ________ refers to the tendency of some people to put forth less effort when they are
members of a group.
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110) The three stages that comprise the change model developed by Kurt Lewin are ________,
________, and ________.
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
111) Describe a global mind-set and relay the importance of having a global mind-set to be
successful in any industry.
112) “There is no difference between management and leadership.” Agree or disagree with this
assertion, presenting evidence to support your reasoning.
113) With global leadership, global teams, and global change, the global context adds
substantial complexity to the activity. Describe some components of this complexity.
114) What advice would you give to a friend who is an English major and wants to develop
global leadership skills?
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115) Describe two models for developing global leaders.
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Answer Key
Test name: Module 11
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