142.
The use of flexible, usually computer-aided manufacturing systems to produce and deliver
customized products and services for different customers worldwide is known as
___________.
143.
There are four basic approaches to mass customization: (1) collaborative; (2) ______; (3)
______; and (4) transparent.
144.
__________ is a business management process that combines rigorous analytical tools with
a well-defined infrastructure and leadership from the top in order to solve problems and
optimize processes.
145.
Six Sigma project leaders are called ______, typically individuals with a history of
accomplishment and significant experience.
146.
______ are managerial functions associated with the movement of materials such as raw
materials, components, work in progress, or finished goods.
147.
____________ are documented agreements containing technical specifications or other
precise criteria that will be used consistently as guidelines, rules, or definitions of the
characteristics of a product, process, or service.
148.
Manufacturing __________ is the division of production among a number of production
units.
149.
_______ vertical integration establishes facilities to manufacture inputs used in the
production of a firm’s final product.
150.
Production methods between capital- and labor-intensive methods are classified as
__________.
18–85
Essay Questions
18–86
151.
What is supply chain management and why is it an important issue for a company’s
international competitiveness?
18–88
152.
Why is the design of products and services important to global supply chain management
and what are the main design alternatives that are available?
18–90
153.
What are the reasons for sourcing globally, and what options are available to a firm that
wishes to engage in global sourcing?
18–91
18–93
154.
What are the options for global electronic procurement and what are the benefits of such
systems?
18–95
155.
Discuss the problems associated with global sourcing.
18–97
156.
What are the benefits of standardization of global operations?
