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142.
The use of flexible, usually computer-aided manufacturing systems to produce and deliver
customized products and services for different customers worldwide is known as
___________.
143.
There are four basic approaches to mass customization: (1) collaborative; (2) ______; (3)
______; and (4) transparent.
144.
__________ is a business management process that combines rigorous analytical tools with
a well-defined infrastructure and leadership from the top in order to solve problems and
optimize processes.
145.
Six Sigma project leaders are called ______, typically individuals with a history of
accomplishment and significant experience.
146.
______ are managerial functions associated with the movement of materials such as raw
materials, components, work in progress, or finished goods.
147.
____________ are documented agreements containing technical specifications or other
precise criteria that will be used consistently as guidelines, rules, or definitions of the
characteristics of a product, process, or service.
148.
Manufacturing __________ is the division of production among a number of production
units.
149.
_______ vertical integration establishes facilities to manufacture inputs used in the
production of a firm's final product.
150.
Production methods between capital- and labor-intensive methods are classified as
__________.
18-85
Essay Questions
18-86
151.
What is supply chain management and why is it an important issue for a company's
international competitiveness?
18-88
152.
Why is the design of products and services important to global supply chain management
and what are the main design alternatives that are available?
18-90
153.
What are the reasons for sourcing globally, and what options are available to a firm that
wishes to engage in global sourcing?
18-91
18-93
154.
What are the options for global electronic procurement and what are the benefits of such
systems?
18-95
155.
Discuss the problems associated with global sourcing.
18-97
156.
What are the benefits of standardization of global operations?
